Location: Richmond, BC
Position Type: Full-time
Schedule: Monday to Friday, approximately 1:00 p.m. to 9:30 p.m. Some flexibility may be required based on operational needs.
Salary Range: $65,000–$75,000 annually, plus benefits and RRSP matching
Commercial Logistics is hiring a hands-on Shift Supervisor to lead afternoon shift operations at our Richmond facility. This is a stable, full-time leadership role for someone who can keep warehouse activity, transportation priorities, people, freight, equipment, and daily workflow moving in the right direction.
This hybrid role sits at the centre of our warehouse and transportation operation. You will support frontline teams, coordinate day-to-day activity, and help ensure our Direct Store Delivery operation runs safely, accurately, and efficiently. If you enjoy practical problem-solving, coaching employees, and making a visible impact on daily performance, this role offers the opportunity to do that every day.
Why Join Commercial Logistics?
This role offers more than a list of daily tasks. You will be joining a well-established logistics operation with the structure, systems, and support needed to perform effectively and make an impact.
You can expect:
- A consistent weekday afternoon schedule with full-time Monday-to-Friday hours, generally 1:00 p.m. to 9:30 p.m., with some flexibility required from time to time
- Competitive compensation and benefits, including health and dental coverage after 3 months with employer-paid premiums for single and family coverage, RRSP matching after 1 year, and a safety boot allowance
- A practical, hands-on leadership role where your decisions directly influence daily performance
- A structured operating environment with established processes, clear expectations, and modern logistics systems
- The opportunity to support and develop frontline employees through coaching, communication, and follow-through
- Exposure to process improvement and operational change, including new systems, routing tools, and workflow improvements
- A team-oriented workplace where warehouse, transportation, dispatch, and operations leaders work closely together
About the Role
As Shift Supervisor, you will oversee afternoon shift activity across both warehouse and transportation functions. You will coordinate labour, workflow, equipment, dispatch priorities, and issue resolution to ensure orders are picked, loaded, dispatched, and completed on time.
This is an active leadership role. You will be present on the floor, engaged with employees, connected with dispatch activity, and ready to make decisions as priorities shift. The right person will bring a balance of organization, urgency, sound judgment, and strong communication.
What You’ll Lead
You will be responsible for keeping daily operations organized and moving, including:
- Coordinating warehouse workflow, labour allocation, outbound loads, and load accuracy
- Supporting dispatch activity, route execution, yard checks, and equipment tracking
- Resolving operational issues such as delays, missed appointments, breakdowns, discrepancies, and shifting priorities
- Providing clear direction, coaching, and support to frontline employees
- Monitoring daily performance and helping maintain safe, consistent, and efficient operating practices
- Working with operations leadership to support process improvements, system changes, and service expectations
Systems and Tools You’ll Work With
Our Richmond operation uses technology and process discipline to support accuracy, visibility, and efficiency. Depending on the activity, you may work with:
- TruckMate TMS for dispatch and trip management
- Automated routing software for route planning
- Electronic signature capture for deliveries
- Time and attendance systems
- Warehouse, transportation, and order management systems
Who This Role Is For
You may be a strong fit if you:
- Have experience leading people in a warehouse, transportation, distribution, or logistics environment
- Stay calm, organized, and decisive when priorities change
- Communicate clearly with team members, drivers, customers, and internal teams
- Are comfortable making practical decisions with the information available
- Take ownership of problems instead of waiting for someone else to solve them
- Care about safety, accuracy, accountability, and consistent follow-through
- Enjoy improving processes, supporting change, and helping teams work more effectively
Qualifications
We are looking for a combination of practical experience, leadership ability, and operational judgment. Strong candidates will bring:
- Supervisory or lead hand experience in warehouse, logistics, transportation, distribution, or a related environment
- Strong problem-solving, organizational, and communication skills
- Comfort using Microsoft Office, including Excel and Word
- The ability to prioritize work, adjust resources, and support employees through changing operational demands
- Experience with logistics business systems such as TMS, WMS, OMS, or equivalent platforms
Equivalent combinations of education and experience will be considered.
Assets, but not required:
- Experience with TruckMate, Samsara, Kronos Time & Attendance, or similar systems
- Experience supporting process change, system implementation, workflow improvement, or operational change management
About Commercial Logistics
Commercial Logistics is an asset-based carrier providing LTL and FTL service throughout British Columbia. We are part of ContainerWorld Forwarding Services Inc. and part of the Mullen Group, a publicly traded company on the TSX.
Apply
If this sounds like the right fit, we would like to hear from you.
Please submit your resume for consideration. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $65,000.00-$75,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Which business management systems have you used (e.g. TMS, WMS, OMS, YMS, or other logistics, warehouse, dispatch or general busines systems)?
Experience:
- Supervisory, Lead hand, or team lead: 1 year (preferred)
Work Location: In person
