Kitchener, On Vice president of customer experience Jobs – 21 Openings This Week

Executive - Vice President of Sales
The Erb Group —Baden, ON
- Full-time
- Sales
- Master's degree
- Bachelor's
- Profit sharing
- Disability insurance
Quick apply
Property Manager and Leasing Specialist
William Seip Management Inc. —Wilmot, ON
- $26.50–$29.00 an hour
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Mileage reimbursement
Quick apply
2d
Associate General Counsel, Commercial Contracts
CARFAX —Ontario
- $120,200–$170,200 a year
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's
Quick apply
President – International Division #1871
Bédard Ressources —Guelph, ON
- Full-time
- Business development
- In-person
Quick apply
Vice President of Marketing
Tangam Systems —Waterloo, ON
- $220,000–$260,000 a year
- Full-time
- Hybrid work
- Marketing
- Master's degree
- Business development
- Dental care
- Flextime
Quick apply
Customer Insights Manager
Axonify —Waterloo, ON
- $84,000–$126,000 a year
- Full-time
- Remote
- Microsoft Excel
- Research
- Analysis skills
- Paid time off
Regional Manager, Canada
Moores the Suit People Corp. —Cambridge, ON
- $140,000–$170,000 a year
- Remote
- Sales
- Customer service
- Microsoft Office
Vice President, Group Retirement, Defined Contribution Practice Leader
NFP Corp —Kitchener, ON
- $140,000–$160,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Senior Marketing Manager
Gateway Services Inc —Guelph, ON
- $115,000–$125,000 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Organizational skills
Quick apply
Business Analyst
Ontario Mutuals —Ayr, ON
- $80,000–$95,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Vice President, Sales
Sleeman Breweries —Guelph, ON
- Full-time
- Sales
- Travel
- Leadership
- Tuition reimbursement
- Employee assistance program
Administrator, Research & International Agreements
University of Waterloo —Waterloo, ON
- $61,954.88–$77,443.60 a year
- Temporary
- Microsoft Excel
- Research
- Administrative experience
13d
Corporate Research Partnerships Manager
University of Waterloo —Waterloo, ON
- $110,414.84–$138,018.55 a year
- Full-time
- Doctoral degree
- English
- Research
Private Banker
National Bank of Canada —Kitchener, ON
- Full-time
- Sales
- Customer service
- English
- Wellness program
- Employee assistance program
Chief Commercial Officer
Clarion Medical Technologies Inc. —Cambridge, ON
- Hybrid work
- English
- Master's degree
- Analysis skills
- Vision care
Quick apply
Director, Global Business Analytics and Processes
Septodont —Cambridge, ON
- $140,000 a year
- Full-time
- ERP systems
- Finance
- Master's degree
- Employee assistance program
Director, Financial Reporting and Accounting
ATS Automation Tooling Systems Inc. —Cambridge, ON
- $128,000–$176,000 a year
- Accounting
- Leadership
- Communication skills
- Employee stock purchase plan
- Dental care
Business Analyst
Ayr Farmers Mutual Insurance Company —Ayr, ON
- $80,000–$95,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Profit sharing
- Disability insurance
Quick apply
10d

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Sales Manager – GTA Industrial Solutions
MTLI Group of Companies —Markham, ON
Our services include warehouse automation, pallet racking, conveyors, mezzanines, construction, electrical and mechanical installation, maintenance, relocations…
$120,000–$140,000 a year
Quick apply
7d
Corporate Office Manager - Bilingual (English/French) - Full Time / Hybrid CAN
Direct Travel —Toronto, ON
Provide administrative support to senior leadership as needed (calendar coordination, meeting prep, travel arrangements).
$62,000–$68,000 a year

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vice president of customer experience jobs near kitchener, on

Executive - Vice President of Sales

The Erb Group -
Baden, ON

Quick apply

Job details

Full-time

Qualifications

Sales
Supply chain
Logistics
Master's degree
Bachelor's
Business
Food safety
Leadership
Supply Chain Management

Full job description

We Bring Food to Your Family’s Table
The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

SUMMARY
The Vice President of Sales is responsible for leading Erb’s sales strategy for transportation and logistics services across current and future markets. This role drives sustainable revenue growth, strengthens key customer partnerships, and ensures alignment with operational capacity and service excellence. The VP of Sales will lead a national sales team, optimize account management strategies, and position Erb as a preferred carrier within the food-grade and refrigerated freight market. This role plays a critical part in shaping the company’s growth trajectory and strengthening its market position across Canada and key cross-border lanes.

PRIMARY RESPONSIBILITIES
Strategic Leadership & Planning

Develop and execute a national sales strategy aligned with Erb’s growth objectives in temperature-controlled transportation
Identify expansion opportunities across key sectors (e.g., food manufacturing, grocery, distribution, and retail)
Drive diversification of the customer portfolio while strengthening core accounts
Partner with Operations to ensure sales growth aligns with network capacity and service capabilities

Revenue Growth & Account Strategy

Own revenue targets, margin performance, and profitable growth
Oversee key account strategy, including retention, contract negotiations, and long-term partnerships
Lead pricing strategy in collaboration with Finance and Operations, balancing competitiveness with profitability
Monitor lane performance, freight mix, and customer profitability

Team Leadership & Development

Lead, coach, and develop a high-performing sales and account management team
Establish clear performance metrics (KPIs) including revenue growth, margin, and customer retention
Build succession plans and support leadership development within the sales function
Promote a culture of accountability, collaboration, and customer focus

Customer & Market Engagement

Build and maintain executive-level relationships with key customers and strategic partners
Represent Erb in industry associations, customer meetings, and business development initiatives
Monitor market trends including capacity, rates, and competitor activity within the transportation sector
Ensure a strong understanding of customer supply chain needs and evolving service expectations

Operational Alignment

Collaborate closely with Operations, Dispatch, and Network Planning to ensure service delivery aligns with customer commitments
Support onboarding of new business, ensuring smooth integration and service execution
Work with cross-functional teams to resolve service issues and improve customer experience
Ensure compliance with regulatory and food safety standards relevant to refrigerated transport

Sales Operations & Reporting

Oversee CRM utilization (e.g., pipeline management, forecasting accuracy, and reporting)
Provide regular updates to executive leadership on sales performance, market conditions, and strategic initiatives
Analyze data to drive decision-making related to pricing, customer mix, and sales effectiveness

Other Duties

Perform additional responsibilities as directed by the President to support company objectives.

QUALIFICATIONS

Bachelor’s degree in Business, Supply Chain, or related field (MBA considered an asset)
10+ years of progressive sales leadership experience, preferably in transportation, logistics, or supply chain
Strong understanding of temperature-controlled/refrigerated transportation is highly preferred
Proven track record of driving profitable growth and managing large customer portfolios
Experience leading national or multi-regional sales teams

WORKING CONDITIONS

Travel required across Canada and potentially cross-border (U.S.)
Fast-paced, customer-driven transportation environment
Availability outside standard hours as required to support operations and customers

Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.

Company paid health insurance plans (health, prescription, dental and vision)
Company paid group life insurance
Short-term & Long-term disability insurance
Employee & Family Assistance Program (EFAP)
Enjoy $1600 in massage therapy benefits
TFSA and RRSP savings plans with company match contributions (available after 3 months)
Profit-sharing opportunity
Safety shoe voucher
Corporate discounts with Josslin Insurance and Goodlife Fitness
Community and philanthropy opportunities
Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)
And MORE!

How To Make Your Next Cool Move – Apply online today!

Having trouble completing the application? Contact us 1-800-461-5299 or [email protected]

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At the Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!

The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact [email protected] or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.

We thank all those who apply. Only those selected for further consideration will be contacted.
#ERBNON

Quick apply

Refine Your Search

vice president of customer experience jobs in kitchener, on

Executive - Vice President of Sales

Property Manager and Leasing Specialist

Associate General Counsel, Commercial Contracts

President – International Division #1871

Vice President of Marketing

Customer Insights Manager

Regional Manager, Canada

Vice President, Group Retirement, Defined Contribution Practice Leader

Senior Marketing Manager

Business Analyst

Vice President, Sales

Administrator, Research & International Agreements

Corporate Research Partnerships Manager

Private Banker

Chief Commercial Officer

Director, Global Business Analytics and Processes

Director, Financial Reporting and Accounting

Business Analyst

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