Boix Machinery USA, a leading provider of tray forming and packaging equipment, is seeking a skilled and driven Technical Sales/Service Lead to support and expand its operations in the Greater Lamington area.
This client-facing role blends technical service expertise with business development and requires strong experience in the installation, repair, and optimization of packaging equipment, particularly Boix tray forming machines. The position involves field service, customer training, inventory oversight, and acting as the main point of contact for Canadian based operations and service coordination.
Roles / Responsibilities
· Deliver technical field service and support for Boix packaging machinery at customer facilities.
· Diagnose and resolve mechanical, electrical, and pneumatic issues.
· Conduct machine audits and recommend system improvements or part replacements.
· Train customer technicians and operators on safe and proper use of Boix machines.
· Document service activities, client feedback, and technical recommendations thoroughly.
· Promote official Boix spare parts, upgrades, and preventive maintenance packages.
· Maintain high standards of customer service with timely and professional responses.
· Identify and pursue technical sales opportunities to support new installations and client growth.
· Coordinate with internal teams on parts procurement and delivery scheduling.
· Represent Boix at industry trade shows and events.
· Ensure all service activities comply with safety standards and Boix’s operational guidelines.
· Oversee and supervise all installations and commissioning of equipment imported to Canadian operations.
· Monitor project quality, inventory, and service performance across Canadian customers.
· Provide weekly reports to management on service performance and client satisfaction.
· Supervise and support the development of service teams and departments as needed.
· Authorize and organize establishment of field service staffing and logistics within Canada.
· Collaborate with Management, Sales, and Technical teams to recommend integrated solutions.
· Other duties as assigned by the General Manager and Regional Services Leader.
Qualifications:
· 5+ years of hands-on service experience with Boix machines, including technical service, maintenance, troubleshooting, and support. Strong expertise in tray formers, box erectors, or similar automated equipment, ensuring reliable performance and customer satisfaction
· Mechanical and electrical diagnostics and repair
· Precision assembly and calibration
· Installation and commissioning of automated packaging systems
· Reading and interpreting technical schematics and diagrams
· Background in the corrugated tray forming industry preferred.
· Experience with welding, grinding, and tooling fabrication is an asset.
· Demonstrated ability to work independently and troubleshoot complex mechanical systems.
· Strong communication skills and ability to document and explain technical concepts clearly.
Additional Requirements:
· Valid Ontario driver’s license.
· Willingness to travel up to 50% outside the Greater Leamington area.
· Ability to visit Kingsville warehouse location 1–2 times per week to monitor inventory.
Profile:
Studies
· Post-secondary certificate or degree in Mechanical Technology or a related field.
Competencies
· Oversees installations, field service operations, and service team development while ensuring safety and quality standards.
· :Builds trust through clear communication, effective training, and a strong commitment to customer satisfaction.
· Diagnoses complex issues and implements practical solutions that improve machine performance and reliability.
· Identifies opportunities for growth through technical sales, spare parts promotion, and long-term client support.
Languages:
· English
Professional skills
· Expertise in troubleshooting, repairing, and maintaining automated packaging systems, specifically Boix tray formers.
· Experienced in precision assembly, calibration, and commissioning of advanced packaging equipment, especially Boix tray formers.
Job Type: Full-time (40 Hours a week)
Work Location: Remote; with 50% travel outside Leamington is required. Includes 1–2 weekly visits to the warehouse at 876 Seacliff Dr., Kingsville, Ontario, N9Y 2K9.
Benefits:
No benefits package offered
Leave & Time Off:
· Vacations: 10 Days per year.
· PTO: 5 Days per year.
· Sick Days: 5 Days per year.
· Lieu Day: 1 Days per year.
· Bereavement Leave: 2 Days per year.
Company Information:
Boix is the world leading manufacturer of high-quality tray forming machines for forming and gluing both corrugated and solid board packaging. The machines find their way to various market sectors., from agricultural to industrial use in food and non-food sectors. Boix offers sustainable packaging solutions for the packaging of vegetables, fruit, snacks, potato products, meat products, bread, confectionery products and non-food.
The machines are produced in the state-of-the-art family-owned production site of Boix Maquinaria in San Isidro (Alicante) Spain. Their experience has been gained during almost 50 years of providing machinery solutions to thousands of satisfied customers in over 90 countries.
Boix USA is located at 21239 FM 529 (Building M), Cypress, TX 77433.
How to Apply
Interested candidates should email their résumé to [email protected]. We appreciate all applications; however, only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $95,000.00 per year
Benefits:
Ability to commute/relocate:
- Kingsville, ON N9Y 2K9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Ability to visit Kingsville warehouse location 1–2 times per week to monitor inventory.
- Do you have expertise in troubleshooting, repairing, and maintaining automated packaging systems, specifically Boix tray formers.
- Do you have experience in precision assembly, calibration, and commissioning of advanced packaging equipment, especially Boix tray formers.
Education:
- Secondary School (preferred)
Experience:
- Expert in operating Boix machines – required: 5 years (required)
- expertise in tray formers: 5 years (required)
- expertise box erectors : 5 years (required)
- expertise on similar automated equipment: 5 years (preferred)
Language:
Willingness to travel:
Work Location: Hybrid remote in Kingsville, ON N9Y 2K9
