mississauga, on customer service response representative Jobs – 111 Openings This Week

Site Security Lead - Operational Excellence (Former Federal, Provincial, Municipal Police Officer or Military Experience Required)
Securitas —Toronto, ON
- $91,520 a year
- Monday to Friday
- Customer service
- English
- Microsoft Office
- Dental care
Proposal Specialist
Survalent —Mississauga, ON
- $75,000–$80,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
5d
Sales Representative
Hardwood Giant —Mississauga, ON
- $18 an hour
- Weekends as needed
- CRM software
- Sales
- Customer service
- Dental care
- Vision care
Quick apply
Specialist, Sales and Partnerships
Toronto Parking Authority —Toronto, ON
- $75,593–$88,933 a year
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's
7d
Branch Supervisor (Used Equipment)
Cooper Equipment Rentals —Brampton, ON
- $58,000–$70,000 a year
- Full-time
- Microsoft Excel
- Customer service
- High school diploma or GED
Quick apply
7d
Security Guard - Spare - Halton Region
Commissionaires Great Lakes —Burlington, ON
- $19 an hour
- Part-time
- CPR Certification
- Customer service
- English
- Dental care
- Employee assistance program
Quick apply
Sales Representative
TAIMCO Inc —Mississauga, ON
- $37,500–$60,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Dental care
- Paid time off
Quick apply
5d
Hybrid Inside Sales
Confidential —Mississauga, ON
- $48,000–$60,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Dental care
- Paid time off
Quick apply
Electrical Maintenance Supervisor
Crosslinx Transit Solutions Maintenance —Toronto, ON
- $115,000–$125,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Maintenance
- Dental care
- Paid time off
Quick apply
5d
Customer Service Response Representative
PrimeView Surveillance Inc. —Brampton, ON
- $19.60–$24.00 an hour
- Part-time
- Customer service
- High school diploma or GED
- Typing
- Paid time off
- Flexible schedule
Quick apply
1d
Customer Information Representative
Toronto Transit Commission —Toronto, ON
- $27.93 an hour
- Temporary
- Hybrid work
- Customer service
- Communication skills
- Marketing
1d
Bilingual (EN/FR) Customer Service Representative
goeasy —Mississauga, ON
- $20.10–$25.00 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Experience Representative
Rexall Pharmacy Group LTD —Mississauga, ON
- $45,000–$50,000 a year
- Weekends as needed
- Customer service
- Microsoft Office
- High school diploma or GED
Quick apply
client support representative - systems
CCFS Accounting Services Inc. —Oakville, ON
- $36 an hour
- Overtime
- English
- No university degree
- Communication skills
Bilingual Customer Service Representative
Lawson Products —Mississauga, ON
- $20.29–$23.87 an hour
- Monday to Friday
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
6d
Customer Experience Representative
Young Living Essential Oils —Brampton, ON
- Weekends as needed
- Microsoft Outlook
- Marketing
- Customer service
Quick apply
9d
Client Service Associate - Mississauga
Scotiabank —Mississauga, ON
- Sales
- Microsoft Office
- Bachelor's
Supervisor, Transit Scheduling
Toronto Transit Commission —Toronto, ON
- $96,460.00–$120,611.40 a year
- Day shift
- Hybrid work
- Customer service
- Writing skills
- Microsoft Office
- Dental care
- Vision care
Security Guard (Part Time Temporary) - Toronto
Commissionaires Great Lakes —Toronto, ON
- $27.93 an hour
- Part-time
- CPR Certification
- Customer service
- English
- Dental care
- Employee assistance program
Quick apply
Guest Services Representative - RBC Amphitheatre
Live Nation —Toronto, ON
- $18.50 an hour
- Part-time
- Customer service
- Communication skills

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Site Security Lead - Operational Excellence (Former Federal, Provincial, Municipal Police Officer or Military Experience Required)

Securitas -
Toronto, ON

Apply Now

Job details

$91,520 a year

Qualifications

Customer service
English
Microsoft Office
HRIS
Loss prevention
Communication skills
Law enforcement

Full job description

Securitas Canada Limited is one of Canada's largest providers of security services and a leader within our industry. Over 8,000 employees provide security services to thousands of public and private customers, large and small, across all sectors and verticals. Securitas is the second largest provider of security services globally. We have business operations in 45 markets and capabilities spanning from guarding to tech-enables security. We provide Integrated Guarding, Remote Guarding, Mobile Guarding, Onsite Guarding, Investigative Services and Technology Services.

This position is for an active open vacancy. Posting will be removed once filled.

Salary $91,520/yr

What we offer:

Corporate discounts with Goodlife Fitness, CAA, Perkopolis and Telus.

Monday to Friday work schedule
Leadership level responsibility including advising stakeholders (Vice Presidents, Directors etc)

Professional corporate work environment
Benefits including dental, prescription drug coverage, eye care and more.

Job Summary: The Site Security Lead will report to the Regional Program Manager of Operations. This person will liaise with client representatives to measure contract KPIs and key long-term initiatives, mentor subordinate managers, and ensure compliance with financial performance projections. The Site Security Lead will meet or exceed all established operations goals to ensure contract compliance while ensuring all company processes are followed. Retaining and developing successful employees through proper training will also be a part of this person’s responsibility.

Essential duties and responsibilities: Strategic Vision and Business Operation Goals - Establish weekly, monthly, and quarterly operations goals in support of the contract business plan. Provide regular updates to senior leadership on operations goals in terms of achievement/progress via Salesforce reports, metrics, or other tools. Review all relevant reports to increase efficiency and productivity. Exhibit strong collaboration with all functional departments to achieve business goals. Strategic involvement in company and client programs, initiatives, committees, and task forces. Provide leadership oversight and guidance with direct reports to achieve goals.

Performance Management – Work in collaboration with operations team to recruit, hire, and retain security professionals through proper coaching and performance management. Establish performance goals for the security teams and continuously monitor progress. Ensure direct reports are properly managing the performance and development of security personnel, including, but not limited to the completion of performance reviews, development plans for security Professionals, and potential Performance Improvement Plans for employees showing negative trending performance. Timely completion of all performance management processes for direct reports.

Training & Development - Identify team performance gaps and development areas and offer solutions to narrow the gap. Ensure all individual required training is completed, with a heavy emphasis on professional development and supporting processes. Provide leadership supervision in the development and execution of customized training and improvement processes for operations functions. Conduct regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices. Maintain extensive knowledge of complex industry standards, current security issues, and technology and update managers on risks and threats that could impact the cluster and provide recommendations for proactive solutions and best practices.

Customer Service - Ensure 100% customer satisfaction through excellent and frequent client engagement. Lead by example in working with various other internal departments to resolve challenging customer service-related issues timely. Must be knowledgeable of the market, industry trends, competitors, and demographics to be successful in setting overall operations and customer strategies.

Additional Responsibilities:

Conduct quality assurance inspections, monitor, and manage the Security Professionals in the assigned region
Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders
Serve as Securitas’s Regional contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time
Oversee the training and operational employment of Field Supervisors and Security Professionals
Ensure the highest standards of conduct, appearance, performance, and training are being always met
Keep the Director of Operations apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a timely manner

Qualifications:

Speak, read, and write English
Must be age 18 or older
Minimum 5 years or more of professional‐level experience required. Prior experience in law enforcement as a Detective, Sergeant, Undercover Officer is strongly preferred. Candidates must have a minimum of 5 years' experience as a Municipal, Provincial or RCMP officer. 5 years of military experience required if candidate does not possess experience in Policing. Candidates with Loss Prevention and Police experience is an asset.
Experience in scheduling, operations, or other functions of the security industry a plus
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
Demonstration of strong customer service orientation required, with the ability to effectively resolve client issues in a professional and service‐focused manner and to de‐escalate situations before they become hostile or unpleasant required
Outstanding verbal and written communication skills are required including the ability to write effective and concise reports in neat, legible handwriting.
Must have a high level of technological acumen or mastery of Microsoft Office software, Salesforce, HRIS Platforms, and other web-based management platforms.
Professional, articulate; and able to use good independent judgment and discretion
Ability to effectively enforce post orders, security standards, and company policies equitably and consistently
Experience in developing, motivating, and retaining quality staff
Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
Incumbent must be available to work outside the normal shift schedule on an as ‐ needed basis and must be accessible by phone 24/7 for emergency response

We value diversity and inclusion and encourage all qualified people to apply.

Securitas Canada does not ask for money or bank account or other sensitive financial information upfront or within job ads, including public job boards during the application process.

Further Information about the Company: www.securitas.ca

#AF-CanadaGTSO

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Apply Now

Refine Your Search

customer service response representative jobs in mississauga, on

Site Security Lead - Operational Excellence (Former Federal, Provincial, Municipal Police Officer or Military Experience Required)

Proposal Specialist

Sales Representative

Specialist, Sales and Partnerships

Branch Supervisor (Used Equipment)

Security Guard - Spare - Halton Region

Sales Representative

Hybrid Inside Sales

Electrical Maintenance Supervisor

Customer Service Response Representative

Customer Information Representative

Bilingual (EN/FR) Customer Service Representative

Customer Experience Representative

client support representative - systems

Bilingual Customer Service Representative

Customer Experience Representative

Client Service Associate - Mississauga

Supervisor, Transit Scheduling

Security Guard (Part Time Temporary) - Toronto

Guest Services Representative - RBC Amphitheatre

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