Ottawa, On Member experience & operations lead Jobs – 575 Openings This Week

Lead, ITSM and Asset Management
Defence Construction Canada —Ottawa, ON
- $93,938–$122,116 a year
- Hybrid work
- Bilingual
- Azure
- English
- Disability insurance
- Dental care
1d
Interlock Repair & Installation Operations Manager / Crew Supervisor
Simsco Group Ltd. —Ottawa, ON
- $30–$35 an hour
- Full-time
- Organizational skills
- In-person
- Training & development
- Profit sharing
Quick apply
3h
Operations Lead
1000514983 Ontario Inc. —Ottawa, ON
- From $22 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Flexible schedule
Quick apply
Sales Manager
RV Canada Ottawa —Nepean, ON
- $60,000–$80,000 a year
- Full-time
- Sales
- English
- Bachelor's
- Disability insurance
- Dental care
Quick apply
Asphalt Paving Crew Foreman / Paver Operator
Simsco Group Ltd. —Ottawa, ON
- $32–$38 an hour
- Full-time
- In-person
- Leadership
- Profit sharing
Quick apply
3h
Talent & Culture Partner
Innovative Medicines Canada —Ottawa, ON
- From $90,000 a year
- Contract
- Hybrid work
- Human resources
- Recruiting
- In-person
- Dental care
- Paid time off
Quick apply
10d
Aquatic Program Coordinator at KidsCanSwim
KidsCanSwim —Ottawa, ON
- $65,000–$80,000 a year
- Full-time
- CPR Certification
- First Aid Certification
- In-person
- Flexible schedule
Quick apply
7d
Program Leader- National Services Region
Defence Construction Canada —Ottawa, ON
- $110,000–$140,000 a year
- Full-time
- Hybrid work
- Bilingual
- Engineering
- English
- Wellness program
- Mileage reimbursement
7h
Growth Operations Manager
Oxygen Yoga and Fitness Hintonburg —Ottawa, ON
- $35,000–$80,000 a year
- Full-time
- Sales
- High school diploma or GED
- In-person
- Store discount
Quick apply
Manager of Leasing
HR Management Services on Demand —Ottawa, ON
- Full-time
- Bilingual
- Customer service
Quick apply
Territory Sales Manager
SOLV4EX Group —Ottawa, ON
- $50,000–$100,000 a year
- Full-time
- Sales
- Presentation skills
- Travel
- Dental care
Quick apply
Bilingual Service Team Leader
Cart Connection Canada —Ottawa, ON
- $25–$28 an hour
- Full-time
- Bilingual
- English
- Welding
- Dental care
- Vision care
Quick apply
5d
Door-to-Door Supervisor
East Angus Grocery —Ottawa, ON
- $100,000–$200,000 a year
- Full-time
- Sales
- In-person
- Leadership
Quick apply
Garden Maintenance Crew Lead - Pilot Site
Thunderbolt Contracting Ltd. —Ottawa, ON
- From $26 an hour
- Full-time
- Heavy lifting
- In-person
- Leadership
- Profit sharing
- Dental care
Quick apply
14d
Benefits Administrator, Lead
LIUNA LOCAL 527 TRUST FUND —Nepean, ON
- $80,000–$95,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Spanish
- Wellness program
- Dental care
Quick apply
13d
Program Manager
ARTAFLEX OTTAWA INC., —Kanata, ON
- $60,000–$70,000 a year
- Full-time
- Engineering
- Project management
- Presentation skills
- Disability insurance
- Dental care
Quick apply
Site Lead
Compagnons Éternels —Ottawa, ON
- $23–$29 an hour
- Full-time
- Bilingual
- Customer service
- English
- Flexible schedule
Quick apply
10d
Account Executive - Physical Security
RHEA Canada —Ottawa, ON
- $75,000–$100,000 a year
- Full-time
- Hybrid work
- Bilingual
- Sales
- English
Quick apply
5d
Food & Beverage (F&B) Manager
Torradeta —Ottawa, ON
- $5,600–$6,450 a month
- Full-time
- Serving
- Customer service
- Restaurant management
Quick apply
Restaurant Team Leader
O'Brien's Roadhouse —Ottawa, ON
- $22–$28 an hour
- Full-time
- Hospitality
- Restaurant management
- English
Quick apply

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member experience & operations lead jobs near ottawa, on

Lead, ITSM and Asset Management

Defence Construction Canada -
Ottawa, ON

Apply Now

Job details

$93,938–$122,116 a year
1 day ago

Qualifications

Jira
Bilingual
French
Computer operation
ITIL Certification
Azure
Operating systems
Financial auditing
English
Microsoft Office
Bachelor's
ITIL
ServiceNow
IT
College diploma
Communication skills
Intune
Information Technology

Full job description

Who Can Apply?:

Internal (DCC Employees) and External (General Public)

Salary Range:

$93,938 - $122,116

Employment status:

Continuing

Flexible work option:

Hybrid (2 days/week)

Term Length:

Security Level:

Secret

Language Requirement:

Bilingual Mandatory

Closing Date:

18/08/2026

Country:

Canada

The Lead, ITSM and Asset Management (known internally as Lead, IT Support Services) supports the oversight of the implementation, maintenance, and continuous improvement of IT Service Management (ITSM) processes and IT asset lifecycle management. This role ensures alignment with industry best practices (e.g., ITIL), drives operational efficiency, and supports compliance and governance across IT services and assets. This role will also manage and mentor a team of ITSM and Asset Management analysts and specialists.

Key Responsibilities:

Support the development and optimization of ITSM processes including Incident, Problem, Change, and Request Management.
Manage the LCM Partner
Manage the IT asset lifecycle, including procurement, refresh planning, deployment, tracking, inventory and disposal of hardware and software assets.
Ensure data accuracy and integrity in the Configuration Management Database (CMDB).
Collaborate with cross-functional teams to ensure service delivery meets business needs.
Monitor performance metrics and generate reports to support decision-making and continuous improvement.
Provide leadership and guidance to team members, fostering a culture of accountability and service excellence.
Ensure compliance with licensing, regulatory, and security requirements related to IT assets.
Develop and maintain effective relationships with DCC, and with industry, the Client-Partners and/or stakeholders

Other

Coordinate with vendors for technical support and on warranty claims, as required
Other duties as assigned

Qualifications:

Proven experience in ITSM and asset management roles, with leadership responsibilities.
Strong understanding of ITIL framework and ITSM tools (e.g., ServiceNow, Jira Service Management).
Strong understanding of the Microsoft Suite of products, including Azure, M365 and Intune
Experience with asset management systems and CMDB maintenance.
Excellent analytical, organizational, and communication skills.
ITIL certification and experience with audit/compliance processes are highly desirable.
Bilingual in French and English is mandatory.

SKILLS

General and Specific Knowledge

Best practices, methods, trends and legislation in information technology
Knowledge of operating systems, security protocols, hardware, software applications and cloud technologies
Project management principles

Formal Education and/or Certification(s) and Experience

Minimum: college diploma in an IT discipline with eight years’ relevant experience, or the equivalent
Preferred: undergraduate degree in an IT discipline with a minimum of five years’ relevant experience in IT service management and operations

Abilities

Use applicable computer software and operating systems
Write end-user instructions
Apply project management principles

DEVELOPMENT AND LEADERSHIP

Lead and manage direct reports
Provide functional advice and guidance to IT staff and DCC employees

Working Conditions: Hybrid work environment with a minimum of 2 days in the office.

Check out your benefits
Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.

Your package includes:

Health and Wellness

100% employer-paid annual sick leave, and health and dental premiums
$400 wellness allowance to help cover expenses such as a gym membership
$2,500 for mental health services on top of regular $2,500 paramedical coverage
Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

Life, accidental-death, and short-term disability insurance
Enhanced inConfidence employee and family assistance program
Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

Public-service pension
Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

DCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.

The appropriate security clearance is a condition of employment and it is the candidate’s or employee’s responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:

criminal record checks

reference checks

previous employment

open source checks

credit/financial status

DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.

Be part of a diverse and inclusive workplace!

Roles at DCC will require security at various levels including Reliability, Secret, Top Secret and for Canadian Eyes Only (proof of Citizenship required). While we welcome applications to our roles who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information, selection will depend on the specific role’s requirements.

At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community.

DCC’s goal is to provide barrier-free access to employment opportunities and workspaces for employees and candidates. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs. Should you require accommodation, please email [email protected].

Apply Now

Refine Your Search

member experience & operations lead jobs in ottawa, on

Lead, ITSM and Asset Management

Interlock Repair & Installation Operations Manager / Crew Supervisor

Operations Lead

Sales Manager

Asphalt Paving Crew Foreman / Paver Operator

Talent & Culture Partner

Aquatic Program Coordinator at KidsCanSwim

Program Leader- National Services Region

Growth Operations Manager

Manager of Leasing

Territory Sales Manager

Bilingual Service Team Leader

Door-to-Door Supervisor

Garden Maintenance Crew Lead - Pilot Site

Benefits Administrator, Lead

Program Manager

Site Lead

Account Executive - Physical Security

Food & Beverage (F&B) Manager

Restaurant Team Leader

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