Responsable assurance qualité / Manager, Quality Assurance
Barry Callebaut —Saint-Hyacinthe, QC
- Bilingual
- English
- Working with children
- Wellness program
- Paid time off
Superviseur(e) système qualité et conformité / Quality System & Compliance Supervisor
Barry Callebaut —Saint-Hyacinthe, QC
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
- Wellness program
- Paid time off

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Responsable assurance qualité / Manager, Quality Assurance

Barry Callebaut -
Saint-Hyacinthe, QC

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Job details

Qualifications

Bilingual
French
English
Quality assurance
Working with children
Bachelor's
Continuous improvement
Team management
Food safety
Communication skills
Internal audits

Full job description

Responsable assurance qualité / Manager, Quality Assurance

Location:

St-Hyacinthe, CA, J2S 1Y7

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

À propos du poste:

La personne Responsable Assurance Qualité (AQ) est assure l’amélioration de la fiabilité et la qualité de nos produits en développant et en mettant à jour le système d’assurance qualité de notre usine de Saint‑Hyacinthe. Elle fournit leadership et accompagnement à l’équipe de gestion du site concernant l’implantation du système de gestion de la salubrité et de la qualité des aliments.

Elle veille à ce que tous les produits fabriqués à Saint‑Hyacinthe respectent les spécifications produits ainsi que l’ensemble des exigences réglementaires. La personne gestionnaire AQ dirige également les initiatives visant à instaurer une culture qualité forte sur le plancher de production, en mobilisant l’ensemble des employés du site.

Responsabilités principales :

Planifier, gérer, organiser et contrôler les activités liées à la salubrité alimentaire et à l’assurance qualité, tout en soutenant les opérations au quotidien dans la résolution de problèmes ;
Gérer l’amélioration et la mise à jour des systèmes de gestion de la salubrité et de la qualité des aliments définis par la norme BRC ;
Coordonner les programmes d’audits internes et externes selon la norme BRC et les exigences réglementaires établies par l’ACIA ;
Coordonner les programmes d’audits internes liés aux BPF (Bonnes Pratiques de Fabrication), à l’assainissement, au HACCP, aux allergènes, aux sous‑traitants, à l’entreposage externe, ainsi que les audits externes, en accompagnant les client·e·s, les autorités et les auditeurs indépendants ;
Diriger les initiatives sur le plancher afin de renforcer la culture qualité auprès de toutes les personnes employées à Saint‑Hyacinthe ;
Fournir le soutien requis pour répondre aux demandes des client·e·s concernant la qualité, les allergènes ou leurs questionnaires ;
Superviser et accompagner les superviseur·e·s du laboratoire de contrôle qualité dans la gestion du personnel et la réalisation des tests chimiques et microbiologiques ;
Gérer les plaintes client·e·s : réception, enquête, identification des causes, actions correctives et préparation des réponses destinées aux client·e·s ou à l’équipe des ventes ;
Gérer le système d’évaluation sensorielle (formation et application) pour l’usine de Saint‑Hyacinthe ;
Participer aux projets d’amélioration continue et fournir l’assistance requise ;
Mettre à jour les données nécessaires pour présenter les indicateurs de performance aux parties prenantes ;
Assumer la responsabilité des budgets d’Assurance Qualité ;
Conseiller et accompagner la direction du site et les autres leaders fonctionnels concernant les exigences liées à la salubrité alimentaire et au système de gestion de la qualité ;
Soutenir et contribuer à l’application des mesures nécessaires pour respecter les normes de qualité établies ;

Profil recherché :

Baccalauréat en sciences et technologie des aliments ou formation équivalente ;
Minimum de 8 à 12 années d’expérience en gestion dans la salubrité alimentaire, l’assurance qualité et les systèmes HACCP ;
Expérience démontrée en gestion d’équipe technique ;
Compréhension solide de la microbiologie, du contrôle des allergènes et de l’analyse de données ;
Excellente connaissance des réglementations canadiennes et américaines en production alimentaire ;
Excellentes compétences en communication ;
Atout : expérience réussie dans la gestion d’un audit de certification BRC (ou équivalent GFSI) ;
Atout : expérience dans des environnements certifiés Kasher, Rainforest, Fair Trade, Bio, UTZ ou autres programmes de certification.
Vision stratégique ;
Bilinguisme (anglais‑français), oral et écrit pour interagir avec les équipes corporatives;
Rigueur, diplomatie et fermeté lorsque nécessaire ;
Leadership et persévérance ;
Expérience terrain significative ;
Excellentes aptitudes interpersonnelles (communication, responsabilisation, travail d’équipe) ;
Capacité à travailler sous pression avec de nombreux délais courts ;
Créativité et sens de l’innovation ;

Ce que vous pouvez attendre de Barry Callebaut :

Salaire compétitif et programme complet d’avantages sociaux.
Programme de boni à la performance.
Congés payés ainsi qu’un temps de vacances généreux.
Un environnement de travail flexible.
Reer participatif
Programme de bien-être des employés.
Programme de remboursement des frais de formation.
Programme de recommandation de candidats par les employés.
Café gratuit sur site.
Stationnement / bornes de recharge pour voitures électriques.
Une culture où la diversité est valorisée et l’inclusion est une seconde nature. Nous appelons cela #OneBC ! Demandez à nos ambassadeurs des forums Women’s Forum et Racial Equality Forum en Amérique !
Des opportunités de développement personnel et professionnel au sein d’une entreprise qui valorise l’évolution interne.
L’opportunité de contribuer à notre mission pour faire du développement durable la norme, avec Forever Chocolate, en mettant l’accent sur : La prospérité des producteurs, Zéro travail des enfants, Une empreinte carbone et forestière positive, Des ingrédients 100 % durables dans tous nos produits.

-English version-

About the role:

The Quality Assurance (QA) Manager is responsible for improving the reliability and the quality of our products by developing and updating the quality assurance system of our St-Hyacinthe plant. The QA manager will provide leadership and guidance to the St-Hyacinthe management team relating to food safety and quality management system implementation. The QA manager will ensure all products produced at St-Hyacinthe meet all product specifications and all regulatory requirements. The QA manager will drive the effort to build a solid quality culture foundation on the shop floor by engaging all St-Hyacinthe employees.

Key responsibilities include:

Plans, manages, organizes and controls the different activities related to food safety and quality assurance and supports daily with problem resolutions;
Manages the improvement and the updating of the food safety and quality management systems as defined by the BRC food safety standard;
Coordinates the internal and external audit programs accordingly to the BRC food safety standard and regulatory requirements as defined by the CFIA;
Coordinates the internal audit programs according to the GMP (Good Manufacturing Practices), sanitation, HACCP, allergens, co-manufacturers, external warehouse and the external audit program while guiding the clients, the government and the independent auditors;
Lead the shop floor initiative to drive a culture of quality within all of St-Hyacinthe’s employees;
Supplies the required support to answer to the request of the clients on quality, allergens and/or answers to their surveys;
Supervises and supports the quality control lab supervisors in personnel management and in accomplishing tests, measurements and controls on a chemistry and micro-biological point of view;
Manages client complaints: reception, investigation, identifying the causes and the corrective actions, preparing the elements of answers for clients or sales;
Manages the sensory evaluation system (training and application) for our Saint-Hyacinthe plant;
Participates to and supplies the assistance required for the operation continued improvement projects;
Updates all the necessary data to present the performance indicators to all interested parties;
Assumes the responsibility for the Quality Assurance budgets;
Advise and guide site manager and other functional leaders on food safety and quality management system requirements;
Support and takes part in the application of all the actions necessary in order to meet the established and mandatory quality standard requirements;

About you:

A minimum of 8 to 12 years of managerial experience in food safety, quality assurance and HACCP systems;
Proven experience managing a technical team;
Solid understanding of microbiology, allergen control and data analysis;
Strong knowledge of Canadian and US food production regulations;
Excellent communication skills;
An asset: Managed a successful BRC certification audit (or GFSI equivalent);
An asset: Having worked in a Kosher, Rain Forest, Fair Trade, Organic, UTZ, and other certification requirements.
Visionary; vision of the results wanted;
Bilingual (english-french) oral and written to interact with corporate teams;
Rigorous, ferm, diplomatic;
Leadership and perseverance;
Experience in the field;
Good aptitudes in human relations (communication, responsabilisation and team spirit);
Capable of working under pressure with numerous short term deadlines;
Creative and an innovator;

What you can expect from Barry Callebaut:

Competitive salary and comprehensive benefits package
Paid time off, plus generous holiday time
Environment that welcomes workplace flexibility
An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
Ability to grow personally and professionally within an organization that values development and internal career growth
Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all our products. Competitive salary and comprehensive benefits package
Performance bonus program.
Paid time off and generous vacation time.
A flexible work environment.
Participating RRSP.
Employee wellness program.
Training expense reimbursement program.
Employee referral program.
Free coffee on site.
Parking/Electric vehicle charging stations.
Environment that welcomes workplace flexibility
An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
Ability to grow personally and professionally within an organization that values development and internal career growth
Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all our products.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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