Join a Challenger
At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. We can’t wait to get to know you!
We can’t wait to get to know you!
Purpose of the role
This is a contract role covering a maternity leave. The Administrator is responsible for a variety of functions within the Deposit Operations group that include Compliance review and assessment, problem resolution, customer, credit union and broker communication, data input and quality assurance.
35% - Documentation Verification and Processing:
- Ensure all required documentation received from Concentra Trust, account officers, client, credit union or broker has been received in good order.
- Input details accurately into the banking system.
- Ensure verification/peer review is performed accurately and on a timely basis
- Processing may include:
- Applications/new deposits or subsequent contributions
- Search the banking system for existing CIF record or create a new CIF record.
- For new applications/deposits, subsequent contributions or transfers-in, confirm receipt of the funds and the accuracy of the investment terms such as interest rate, term, issue and maturity dates etc., resolving discrepancies or recommending exceptions where and when appropriate.
- Redemption requests
- Maturity/renewal instructions
- Transfer requests
- Estate transfers, re-registrations and/or redemptions, tax slip requirements
- Pre-Authorized Deposits (PAD's)
- Broker commission reports and payments
- CANNEX electronic purchase and reconciliation files
- Foreign exchange transactions
- Interest rate changes
- Cash management services to full service commercial clients
- Regular scheduled reporting tasks
- CIF maintenance
- Promptly responding to client and agent inquiries received via telephone, e-mail, portal or fax
- Providing quality Customer Service
- Ensure customer satisfaction; must be well versed in product knowledge and features as well as policies and procedures.
- Be an educational resource for clients and credit union on EQB's regulatory, policy and product requirements.
- Resolving any issues that may arise and escalating as needed.
- Responsible to review investment documentation to ensure compliance with our obligations under:
- The Proceeds of Crime (Money Laundering) and Terrorist Financing Act & Regulations
- Deposit Type Instruments Regulations (DTIR)
- Pension and Registered Plan (RESP, RDSP, RRSP, RRIF, TFSA and FHSA) Regulations
- Familiar with all our compliance obligations to identify deficiencies & resolve them prior to accepting any new deposit and escalating matters when required. These include individual application specific criteria.
- Ensure deposit accounts are administered in accordance with legislation and internal policies and procedures while adhering to service standards for accuracy and timeliness.
Ensuring all keying is processed accurately and is free of errors or deficiencies.
All regulatory requirements are met, and documentation has been correctly scanned and recorded.
Documentation that is not compliant must be followed up with broker, credit union agent or clients in a prompt and timely manner.
Keep detailed records of non-compliant documentation and report if necessary.
10% Reporting and Reconciliation:
On a daily or periodic basis as required, administrators must balance and reconcile proof suspense or cash in CUC, identifying outstanding items that need to be followed up with the reconciliation department.
Any unbalanced items must be thoroughly investigated by referring to documentation or instructions received.
Communicate with the reconciliation department regarding any reconciling items.
Interacts with the management and staff of the Deposit Operations department as well as other internal bank departments (Treasury, Accounting & Finance, Reconciliation, IT, Audit and Risk as required. External contacts include service providers, brokers, credit unions and direct clients.
Assist in training and supporting staff on product knowledge, review of documentation and processing transactions to internal banking system in compliance with policies, legislative requirements and internal procedures.
- Normal office environment
Job Complexities / Thinking Challenges
Addressing and resolving issues that may arise during documentation verification, processing, or customer service, and escalating matters when necessary.
Managing multiple responsibilities, including documentation verification, customer service, compliance review, quality assurance, and reporting, requires effective multitasking and time management skills.
Effectively communicating with clients, credit unions, brokers, and internal departments, both in writing and orally, to ensure clarity and understanding
*** Salary will be based on experience
*** This posting is for an existing vacancy
*** Artificial Intelligence (AI) tools may be used as part of the applicant screening process. However, all final hiring decisions will be made by the hiring team to ensure a fair and thorough assessment.
What we offer [For full-time permanent roles]
\uD83D\uDCB0 Competitive discretionary bonus
✨ Market leading RRSP match program
\uD83E\uDE7A Medical, dental, vision, life, and disability benefits
\uD83D\uDCDD Employee Share Purchase Plan
\uD83D\uDC76\uD83C\uDFFD Maternity/Parental top-up while you care for your little one
\uD83C\uDFDD Generous vacation policy and personal days
\uD83D\uDDA5 Virtual events to connect with your fellow colleagues
\uD83C\uDF93 Professional development and comprehensive Career Development program
\uD83D\uDC9B A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com and eqbank.ca.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
