Saskatoon Sk Customer success manager, ai enablement Jobs – 15 Openings This Week

Customer Success Manager, AI Enablement
Vendasta —Saskatoon, SK
- Full-time
- Computer Science
- Bachelor's
- AI
- Flextime
9d
Account Manager
Alto —Saskatoon, SK
- $40,930.24–$52,764.00 a year
- Full-time
- Customer service
- English
- In-person
- Employee stock purchase plan
- Paid time off
Quick apply
Customer Success Manager
Saskatoon Media Group —Saskatoon, SK
- $55,000–$70,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- In-person
- Disability insurance
- Dental care
Quick apply
Customer Success Manager - Channel Sales
Vendasta —Saskatoon, SK
- Full-time
- Marketing
- Bachelor's
- Business
9d
Senior Digital Workplace Specialist
Sandbox Mutual Insurance —Saskatoon, SK
- Full-time
- Hybrid work
- No university degree
- SharePoint
- AI
Quick apply
Account Manager I
Vendasta —Saskatoon, SK
- Full-time
- CRM software
- Sales
- Marketing
- Flextime
9d
Sales Manager
Bunzl Canada —Saskatoon, SK
- Sales
- Marketing
- Business development
Quick apply
Cybersecurity Lead
Virtual Health Hub —Saskatoon, SK
- $105,000–$130,000 a year
- Full-time
- Computer Science
- PMP
- DevOps
- Wellness program
- Disability insurance
Quick apply
Account Executive I
Vendasta —Saskatoon, SK
- Full-time
- Sales
- Marketing
- Bachelor's
9d
Team Administrative Assistant
KPMG —Saskatoon, SK
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Customer Success Manager, AI Enablement

Vendasta -
Saskatoon, SK

Apply Now

Job details

Full-time
9 days ago

Qualifications

Computer Science
Bachelor's
Certified Scrum Master
Communications
AI
Business
Account management

Full job description

Job Title: Customer Success Manager - AI Enablement

Location: Saskatoon

The Customer Success Manager, AI Enablement exists to own and optimize the self-serve partner cohort — a segment served primarily by Vendasta’s AI Employees. This role acts as the first human point of contact for new partners, bridging the gap between initial configuration and the AI-driven success layer.

About the Job

This role is responsible for conducting Configuration Calls that establish platform setup and AI Employee activation before handoff to the AI-driven success layer. Beyond onboarding, the CSM is accountable for the performance, configuration, and continuous improvement of the AI Employees (Vector, etc.) deployed as the frontline success layer. This role requires translating partner health signals into AI tuning decisions, escalating edge cases that require human intervention, and driving NRR within the self-serve cohort.

Your Impact

Partner Onboarding: Conduct structured Configuration Calls to establish setup, document partner context, and set expectations for the AI-driven model.
AI Employee Ownership: Configure, deploy, and optimize AI personas, knowledge bases, and escalation logic while monitoring interaction quality and resolution rates.
Cohort Health & Retention: Monitor health scores across the self-serve book, executing human-touch interventions for high-risk accounts to maintain NRR above 100%.
Workflow Design: Build and iterate on AI-powered playbooks, including onboarding sequences and proactive check-in cadences.
Cross-Functional Advocacy: Synthesize partner feedback and AI data into product recommendations, serving as an internal subject matter expert on AI Employee capabilities.

What You Bring to the Table

3–5 years in Customer Success, Account Management, or equivalent client-facing SaaS role.
Bachelor’s degree in Business, Communications, Computer Science, or related discipline.
Hands-on experience configuring AI agents or AI-powered tools (e.g., Vendasta AI Workforce, Intercom Fin, Drift AI) in a business context.
Proficiency in prompt engineering to govern AI behavior, tone, and knowledge retrieval.
Ability to communicate clearly and effectively in written and verbal formats.
Working knowledge of LLMs and how to assess AI output quality and identify gaps.
Strong knowledge of Customer Success frameworks, including Success Planning and health scoring.
Systems-thinking mindset with the ability to design scalable AI-powered workflows.
Data literacy and the ability to interpret reports from CRM and AI performance dashboards.

About Vendasta

We help businesses get more customers. And keep them. We’re on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you’ll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you’ll enjoy:

Competitive health benefits, flex time, and annual work-from-anywhere options
Equity opportunities and a chance to directly shape our AI future
A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning
A place where building AI isn’t just a buzzword, it’s the core of everything we do

Perks

Join the Vendasta team, where your professional mastery and intellectual growth drive our platform forward. Step into an AI-first organization built for elite problem solvers who thrive on tackling complex business challenges and scaling sophisticated, automation-driven solutions.

Accelerate your professional trajectory through rigorous learning tracks, continuous operational development, and exposure to cutting-edge AI methodologies designed to push the boundaries of the B2B SaaS industry. We are bound by a high-performance culture rooted in our core values—Drive, Innovation, Respect, and Agility—where the true reward is the complexity of the challenge and the scale of your global impact. At Vendasta, you will find the infrastructure to build, the ecosystem to innovate, and an elite peer group required to sharpen your expertise. Master your craft. Solve the impossible. Build the future of SaaS with us.

Discover your potential. Build something that matters.

Help us lead the AI revolution from right here in Saskatoon.

Apply Now

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customer success manager, ai enablement jobs in saskatoon sk

Customer Success Manager, AI Enablement

Account Manager

Customer Success Manager

Customer Success Manager - Channel Sales

Senior Digital Workplace Specialist

Account Manager I

Sales Manager

Cybersecurity Lead

Account Executive I

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