Toronto, On Client services Jobs – 14773 Openings This Week

Client Operations Specialist - Int'l
IFDS Group —Toronto, ON
- $53,000–$68,000 a year
- Holidays
- Hybrid work
- Bilingual
- Spanish
- English
- Employee assistance program
8d
Travel Services Consultant
CAA Travel (SCO) Inc —Thornhill, ON
- $40,800–$64,300 a year
- Every Weekend
- Sales
- Customer service
- No experience needed
- Wellness program
- Tuition reimbursement
Quick apply
Call Centre - Customer Support
Jonas Software —Markham, ON
- $55,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- SQL
- Dental care
- Paid time off
Quick apply
Client Advisor
Dean Davidson —Toronto, ON
- $22 an hour
- 8 hour shift
- Sales
- Customer service
- In-person
- Disability insurance
- Dental care
Quick apply
Client Care Coordinator & Community Outreach
CAREVITAS HOMECARE INC —Vaughan, ON
- From $18 an hour
- Full-time
- Sales
- Customer service
- Business development
Quick apply
10d
Part-Time Administrative Assistant (Summer Program Support)
The Career Foundation —Toronto, ON
- $22 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- Accounting
- Flexible schedule
Quick apply
15h
Community Pharmacist
Yonge + Eglinton Pharmacy Inc. —Toronto, ON
- $50–$65 an hour
- Full-time
- Medication administration
- Bachelor's
- Patient care
Quick apply
6d
Pediatric Social Worker (MSW)
FunctionAbility Rehabilitation Services —Greater Toronto Area, ON
- $60–$75 an hour
- Full-time
- Master's degree
- Working with children
- Patient care
- Wellness program
- Disability insurance
Quick apply
10h
Sr Learning & Development Specialist - OPS
IFDS Group —Toronto, ON
- $82,000–$103,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
8d
Equipment Trainer & Evaluator
OSG Inc. —Scarborough, ON
- $23–$29 an hour
- Full-time
- Forklift
- Travel
- Manufacturing
Quick apply
14d
Real Estate Team Administrator
Grace & Co - RE/MAX Hallmark Realty —Toronto, ON
- $75,000–$90,000 a year
- Full-time
- Sales
- Administrative experience
- In-person
Quick apply
Equipment Trainer & Evaluator
OSG Inc. —Vaughan, ON
- $23–$29 an hour
- Full-time
- Forklift
- Travel
- Manufacturing
Quick apply
14d
Junior Family Lawyer
Nazarian Law Professional Corporation —Toronto, ON
- $70,000–$80,000 a year
- Full-time
- Hybrid work
- Customer service
- Writing skills
- English
Quick apply
IMMEDIATE HIRING-Registered Psychologist / Psychological Associate (Assessment & Diagnosis)
MindUp Psychotherapy & Wellness Clinic —Richmond Hill, ON
- $250–$400 an hour
- Part-time
- Hybrid work
- Spanish
- English
- In-person
- Profit sharing
- Flexible schedule
Quick apply
8h
Speech-Language Pathologist (SLP) (Adults) - Richmond Hill - New Grads Welcome
1to1 Rehab —Richmond Hill, ON
- $80.50–$100.00 an hour
- Part-time
- Master's degree
Quick apply
6d
Employment Lawyer – Practice Leader / Principal (Employee Side)
Iacobelli Law Firm —Richmond Hill, ON
- $63,177.16–$181,929.51 a year
- Full-time
- Writing skills
- Research
- Negotiation
- Profit sharing
Quick apply
9d
Senior Law Clerk - Plaintiff Personal Injury
Sokoloff Personal Injury Lawyers —Toronto, ON
- $75,000–$85,000 a year
- Full-time
- Writing skills
- Administrative experience
- Analysis skills
- Dental care
- Vision care
Quick apply
Equipment Trainer & Evaluator
OSG Inc. —Mississauga, ON
- $23–$29 an hour
- Full-time
- Forklift
- Travel
- Manufacturing
Quick apply
14d
Regional Supervisor
Canaccord Genuity Corp. —Toronto, ON
- $85,000–$95,000 a year
- Full-time
- Microsoft Office
- Organizational skills
Aquatic Supervisor - North York Shendy's Swim & Training Centre
Making Waves Swim School —North York, ON
- $20–$22 an hour
- Part-time
- CPR Certification
- Supervising experience
- First Aid Certification
Quick apply

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Client Operations Specialist - Int'l

IFDS Group -
Toronto, ON

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Job details

Permanent
$53,000–$68,000 a year
8 days ago

Qualifications

Bilingual
Spanish
Post-secondary education
English
Microsoft Office
Quality Control
Portuguese
Communication skills

Full job description

Client Operations Specialist - Int'l
Permanent
Department: International Operations (600)

30 Adelaide Str, East
Toronto, Ontario, M5C 3G9
Canada
Number of Positions: 1

Who we are

With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Imagine yourself at IFDS

Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential.

Role Overview

The Client Operations Specialist primary focus is to strive towards effective delivery commitments to our International and offshore clients. The incumbent’s main objectives will be to develop a positive client experience by understanding and responding to our clients’ enquiries professionally, complete reporting, transaction processing and reconciliations accurately. As the primary point of contact for our clients, the Client Operations Specialist must provide exemplary customer service as well and recognize opportunities to proactively position IFDS’ services to meet and exceed our clients’ needs.

Role Responsibilities

Actively and effectively manages the day-to-day customer service delivery model for assigned clients by:

Focusing on building and fostering positive client relationships as related to our service level agreements
Liaise with client contact(s) and internal teams to facilitate client service requirements
Execute all trade instructions from standard to complex (high dollar) transactions
Able to execute all steps of the processing lifecycle, comprising of all work types from medium to high complexity. - high (high dollar transactions; simple and complex work types
Manage multiple client inbound/outbound calls and emails, provide resolution to brokers pertaining to account and fund information, issue resolution trade details and review/signoff of reports
Participates in special projects as assigned
Provide subject matter expertise when it comes to IFDS’ services, products, policies and procedures pertaining to the International team

Provides effective reporting to meet both internal and client requirements by:

Working with management and clients to enhance or improve reporting needs as required
Providing regular reporting on key service performance and quality metrics
Analyzing data to ensure quality and accuracy of trades
Ensure completion and delivery of client reporting as specified in the policies and procedure and in accordance with the established cut-offs and SLAs for each client

Actively manages and executes Pricing, Cycle Processing and Reconciliation

Reconciles dividend transactions, distributions and payments in accordance to client specific procedures.
Interacts with Operations groups, State Street Bank and other custodian banks, as well as clients, broker/dealers to exchange information and resolve problems
Analyzes reports to capture exceptions; researches and resolves issues and open items
Executes and completes NAV and distribution rate upload or entry for the International clients within the pre-defined client cut-off/schedule
Run, monitor and accurately complete Cycle Processing for the International clients within the pre-defined client SLA and schedule

Minimum qualifications

Critical Requirements:

Minimum 3 years’ experience in the financial service industry
Post-secondary education in a related discipline
Must be willing to work US and Canadian Holidays
Willingness to work in an environment with flexible schedules (i.e. mid to late shift) that is driven by client commitments and high volumes.
Previous experience in a service oriented environment; strong client focus
Excellent interpersonal, communication and multi-tasking skills
Able to co-ordinate and operate in occasionally stressful situations in resolving the client’s issues
Team Player, able to work in a team environment with shared goals and accountabilities
Highly analytical with a high degree of attention to detail to ensure 100% accuracy on all transactions
Strong investigative and problem solving skills
Understands the business impact of escalated incidents and service requests
Ability to act quickly and decisively when resolving client issues
Microsoft suite of applications

IMPORTANT

Relationship builder – constructs, maintains, nourishes relationships with all stakeholders
Knowledge of iFAST Base system, iFAST Base & Surround Products
Solid knowledge of International Financial Mutual Fund Record Keeping Systems and Transfer Agency operations business process
Bilingual English/ Spanish or Portuguese both oral and written is a definite asset
Demonstrated process improvement capability

BENEFICIAL

Processing and/or quality control experience on iFAST
Pursuit/completion of Canadian Securities or Investment foundations course
Ability to build macros

AODA Statement

IFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Salary Range

Pay Range (CAD $): 53,000 -68,000

The above reflects an industry-benchmarked target compensation range. The salary offered may vary based upon the candidate’s skills and experience, job-related knowledge, and other specific business needs.

IFDS Provides:

Total Rewards: IFDS offers a comprehensive, competitive compensation & benefits package
Work-Life Balance: IFDS offers a hybrid work environment with our office located in the downtown core within walking distance to Union Station and the PATH
Professional Development: IFDS offers continuous learning opportunities, leadership development & training programs
Inclusive Culture: Our inclusive work environment supports equity and values diversity
Wellness Programs: Access to a variety of wellness initiatives, mental health support, and employee assistance programs
Community Engagement: Participate in volunteer opportunities and give back to our community through our various social care programs

Apply Now

Refine Your Search

client services jobs in toronto, on

Client Operations Specialist - Int'l

Travel Services Consultant

Call Centre - Customer Support

Client Advisor

Client Care Coordinator & Community Outreach

Part-Time Administrative Assistant (Summer Program Support)

Community Pharmacist

Pediatric Social Worker (MSW)

Sr Learning & Development Specialist - OPS

Equipment Trainer & Evaluator

Real Estate Team Administrator

Equipment Trainer & Evaluator

Junior Family Lawyer

IMMEDIATE HIRING-Registered Psychologist / Psychological Associate (Assessment & Diagnosis)

Speech-Language Pathologist (SLP) (Adults) - Richmond Hill - New Grads Welcome

Employment Lawyer – Practice Leader / Principal (Employee Side)

Senior Law Clerk - Plaintiff Personal Injury

Equipment Trainer & Evaluator

Regional Supervisor

Aquatic Supervisor - North York Shendy's Swim & Training Centre

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