Victoria, Bc Customer care assistant Jobs – 57 Openings This Week

Service Operations Coordinator
Confidential —Langford, BC
- From $25 an hour
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Disability insurance
- Dental care
Quick apply
13d
Support Services Administrator / Scheduler
Old Island Pest Control —Victoria, BC
- $20.50 an hour
- Full-time
- Sales
- Customer service
- Databases
- Dental care
- Paid time off
Quick apply
7d
Administrative Assistant / Data Entry Clerk
SMWIA local 276 —Langford, BC
- $25–$28 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
Quick apply
11h
Office Assistant III AO
WorkSafeBC —Victoria, BC
- $28.69 an hour
- Full-time
- Microsoft Word
- Customer service
- High school diploma or GED
- Dental care
- Tuition reimbursement
2d
Concierge PT
Sunrise Senior Living —Victoria, BC
- $24.34–$30.43 an hour
- Part-time
- Customer service
- Microsoft Office
- High school diploma or GED
13d
Receptionist
Salvador Davis & Co —Sidney, BC
- $23–$25 an hour
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
8d
Office Administrator
CCH Management Group Ltd —Victoria, BC
- $20–$30 an hour
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Dental care
- Vision care
Quick apply
Orthodontic Receptionist
Dr Kirk Bartlett —Victoria, BC
- $23–$26 an hour
- Full-time
- Customer service
- Administrative experience
- Travel
Quick apply
5d
Front Desk Receptionist/Administrative Assistant
Maxxam Group of Companies —Langford, BC
- $20–$22 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Dental care
Quick apply
Receptionist – Dearborn Ford / Kamloops
Dearborn Ford —British Columbia
- $18.25–$20.00 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Part-time/Full-time - Front Desk Receptionist
Parkway Physiotherapy - Millstream —Langford, BC
- $19.40 an hour
- Part-time
- Customer service
- Medical office experience
- Microsoft Office
- Paid time off
Quick apply
Warehouse Worker and Delivery Assistant - Victoria (0726)
Trail Appliances Ltd. —Langford, BC
- From $22.55 an hour
- Overtime
- High school diploma or GED
- Warehouse experience
Quick apply
5d
Office Administrator/ Coordinator
Troy Life & Fire Safety Ltd. —Victoria, BC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Wellness program
- Disability insurance
Quick apply
6d
Part Time Retail Sales Assistant
Artinas Jewellery —Victoria, BC
- $20–$21 an hour
- Full-time
- Customer service
- In-person
- Communication skills
- Store discount
- Dental care
Quick apply
Delivery Assistant - Victoria (0626)
Trail Appliances Ltd. —Langford, BC
- From $21.55 an hour
- Overtime
- Customer service
Quick apply
Receptionist & Navigator
Beacon Community Services —Sidney, BC
- $23.30–$25.00 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
7d
Front Desk
The Wellesley of Victoria —Victoria, BC
- $22.99 an hour
- Night shift
- CPR Certification
- English
- Administrative experience
Quick apply
6d
Medical Office Assistant
Hearing Care Clinic —Victoria, BC
- $25–$27 an hour
- Part-time
- Customer service
- Medical office experience
- Administrative experience
- Dental care
- Vision care
Quick apply
3d
Receptionist / Optometric Assistant
Victoria Insight Optometry —Victoria, BC
- $19–$22 an hour
- Part-time
- Customer service
- Medical office experience
- Administrative experience
Quick apply
Receptionist/Concierge
Chartwell Retirement Residences —Victoria, BC
- $22.34–$22.66 an hour
- Part-time
- Microsoft Excel
- High school diploma or GED
- Front desk
1d

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Service Operations Coordinator

Confidential
Langford, BC

Quick apply

Job details

Permanent | Full-time
From $25 an hour
13 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
QuickBooks
Data entry
Organizational skills
Front desk
Customer support
Clerical experience
Proofreading
Phone etiquette
Communication skills
Time management

Full job description

About Western Canada Fire Protection

Western Canada Fire Protection is a well-established fire protection company proudly serving Southern Vancouver Island for over 40 years. We are committed to providing reliable, high-quality life safety services to our clients and supporting our team with professionalism, accountability, and care.

As we continue to grow and improve our systems, we are looking for a strong Service Operations Coordinator to become a key part of our office and service team.

About the Role

The Service Operations Coordinator is the operational hub between our customers, service technicians, office team, and management.

This role is responsible for supporting customer service, front counter sales, service communications, technician report processing, job tracking, and invoice preparation. The right person will be organized, detail-oriented, calm under pressure, and committed to helping work move efficiently from the first customer request through to completion and invoicing.

This is an important role for someone who enjoys solving problems, creating order, supporting a busy team, and delivering an excellent customer experience.

Key ResponsibilitiesCustomer Service and Front Counter

Greet and assist walk-in customers in a friendly and professional manner.
Support customers with fire extinguisher inspections, retagging, sales, and service questions.
Collect customer information and prepare repair or service tags as required.
Coordinate customer pick-ups and completed orders.
Process customer payments in person or over the phone.
Create sales orders, invoices, and new customer accounts as needed.
Provide a positive, helpful customer experience that reflects our local, family-business reputation.

Communications and Service Coordination

Answer incoming phone calls and respond to general customer inquiries.
Monitor service email inquiries and forward information to the appropriate team members.
Collect accurate details from customers regarding service requests, project needs, and follow-up items.
Update customer and service information in company systems.
Coordinate with management regarding customer concerns, complaints, or urgent issues.

Technician and Service Team Support

Support technicians with customer information, site details, keys, documentation, and service history as needed.
Maintain key sign-in and sign-out records.
Track service jobs through the workflow from scheduled to report received, review, invoicing, and completion.
Follow up with technicians regarding missing reports, incomplete information, unrecorded parts, or additional details required.
Notify the Service Coordinator or Service Manager when jobs require rebooking or further follow-up.

Report Processing and Invoice Preparation

Receive technician reports, notes, and photos.
Review reports for completeness, professionalism, grammar, formatting, and client readiness.
Prepare customer-facing inspection reports.
Extract billing information from technician reports.
Organize deficiency information for quoting.
Prepare invoices for review and make updates as needed after review.
Ensure no completed job is missed in the invoicing process.

General Office Support

Maintain a clean, organized, and professional front office area.
Assist with basic data entry and administrative support.
Receive front office deliveries and notify the appropriate team member.
Support process improvements and help identify ways to make the office and service workflow more efficient.
Assist with other operational priorities as required.

Skills and Qualifications

The successful candidate will have:

Strong organizational skills and attention to detail.
Excellent customer service and communication skills.
Strong written communication, proofreading, and grammar skills.
Confidence working with phones, email, spreadsheets, and business software.
Ability to manage multiple priorities in a busy environment.
A calm, professional, and solutions-focused approach.
A willingness to learn new systems and improve processes.
Experience in service coordination, office administration, customer service, trades, construction, or fire protection is an asset.
Experience with QuickBooks, D-Tools, Uptick, or similar systems is an asset but not required.
Ability to lift equipment and up to 40lbs

The Right Fit

We are looking for someone who naturally creates order from complexity.

The ideal person is proactive, reliable, professional, and enjoys helping both customers and team members succeed. They take pride in accurate information, clear communication, and moving work forward.

This is not just an administrative role. It is a key coordination role that helps ensure our customers are well served, our technicians are supported, and our service work is properly completed, documented, and invoiced.

Why Join WCFP

Western Canada Fire Protection is a long-standing local company with a strong reputation and a committed team. We are in a period of growth, modernization, and improvement, and this role will be an important part of helping us build stronger systems for the future.

We value:

Integrity
Accountability
Teamwork
Customer service
Continuous improvement
Professionalism

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance

How to Apply

If you are organized, service-minded, and looking for a role where you can make a meaningful impact, we would love to hear from you.

Please submit your resume and cover letter through Indeed or email [email protected].

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

Dental care
Employee assistance program
Life insurance
Paid time off

Ability to commute/relocate:

Langford, BC: reliably commute or plan to relocate before starting work (required)

Experience:

Administrative: 2 years (preferred)
Invoicing: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer care assistant jobs in victoria, bc

Service Operations Coordinator

Support Services Administrator / Scheduler

Administrative Assistant / Data Entry Clerk

Office Assistant III AO

Concierge PT

Receptionist

Office Administrator

Orthodontic Receptionist

Front Desk Receptionist/Administrative Assistant

Receptionist – Dearborn Ford / Kamloops

Part-time/Full-time - Front Desk Receptionist

Warehouse Worker and Delivery Assistant - Victoria (0726)

Office Administrator/ Coordinator

Part Time Retail Sales Assistant

Delivery Assistant - Victoria (0626)

Receptionist & Navigator

Front Desk

Medical Office Assistant

Receptionist / Optometric Assistant

Receptionist/Concierge

I want to receive the latest job alerts for customer care assistant in victoria, bc

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