Merchandise leader Jobs

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12d

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Guest Experience Lead

Vasanti Estate Winery -
Oliver, BC

Quick apply

Job details

Permanent | Full-time
$25–$28 an hour
9 days ago

Qualifications

Hospitality
Customer service
Serving It Right
English
Presentation skills
Leadership

Full job description

Our Winery

Vasanti Estate Winery is a family-owned and operated business that opened our tasting room in June of 2024. Previous to making wine, our family was supplying premium quality grapes to wineries across the Okanagan Valley. We believe in investing within the team members we hire and strive to provide a culture within our tasting room that excites individuals to be a part of it. Our focus is to showcase our wines with passion and enthusiasm while living our values everyday.

The Guest Experience Lead is the leader on the floor, accountable for delivering a highly personalized, VIP-caliber guest journey, through polished storytelling, exceptional service execution, with a focus on guest and club member engagement. This role also works closely with the Estate Manager to drive revenue performance, support team readiness, facility presentation and consistently elevate the brand identity.

What You’ll Do:

Lead the execution, and continuous elevation of premium guest experiences that are hosted at the winery. These experiences will include tastings, curated VIP experiences and tours
Lead a VIP-level service model that anticipates guest needs, recognizes returning guests and members, and uses guest insight, preferences, purchase history, and lifetime value to personalize every interaction
Uphold uncompromising service and presentation standards, including arrival experience, pacing, glassware, table setup, cleanliness, building readiness, and the overall condition of guest-facing and back-of-house spaces
Coach, train and develop team members to deliver confident storytelling, product knowledge and disciplined service excellence
Drive performance across DTC channels, including POS and Club revenue, private and VIP experiences, on-site and off-site events, club member signups and member retention
Alongside the Estate Manager, analyze guest feedback, service observations, and performance metrics to refine the guest journey, strengthen loyalty and improve repeat visitation, while identifying opportunities for service and operational improvements

What You Bring:

Formal wine knowledge is highly preferred (WSET 2 or above)
Experience in leading a team is an asset but not required
3+ years hospitality experience, preferably in a premium environment
Valid Serving it Right certification or equivalent is required
Experience with Commerce 7 & TOCK is an asset
Strong customer service abilities, with a professional and gracious demeanour
The ability to remain calm and composed under pressure, while constantly adapting to shifting priorities
Collaborative, with excellent communication and problem solving abilities
Flexibility to work evenings, weekends and holidays
Eligibility to work in Canada without a sponsorship and fluency in English
Ability to lift up to 40/lbs regularly and stand on your feet for long periods of time

Why Join Our Team?

Competitive Compensation: The posted wage range is commensurate with related skills, qualifications, and education
Sign-on Bonus: for eligible candidates based on merit
Performance Incentives: Receive commission for every wine club signup, as well as additional incentives based on business goals
Investment Into You: Opportunities for career development and growth within our company
Wine Education Reimbursement: Eligible team members receive reimbursement toward their wine education (WSET, CMS, etc)
Supportive Environment: Join a family-owned business that promotes inclusivity, collaboration, and a sense of community
Discounts: Team members receive discounts on wine, merchandise and food offerings

We appreciate all those that apply, however only those candidates selected for interviews will be contacted. We look forward to hearing from you.

Pay: $25.00-$28.00 per hour

Work Location: In person

Quick apply

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