Service coordinator & dispatch administrator Jobs

Service Coordinator & Dispatch Administrator
Ottawa Plumbing & Heating —Kars, ON
- $56,160–$66,560 a year
- Full-time
- Customer service
- Microsoft Office
- Plumbing
- Disability insurance
- Dental care
Quick apply
6d
Service Coordinator - Scheduling and Dispatch
Levitt-Safety —Fort McMurray, AB
- Full-time
- Customer service
- Administrative experience
- Data entry
- Profit sharing
- Dental care
Quick apply
Service Coordinator
Levitt-Safety —Fort McMurray, AB
- Full-time
- Customer service
- Administrative experience
- Data entry
- Profit sharing
- Dental care
Quick apply
4d
Monitoring & Projects Administrator
SMS Security —Toronto, ON
- $19–$23 an hour
- Full-time
- Administrative experience
- In-person
- Communication skills
- Wellness program
- Dental care
Quick apply
1d
Branch Service Admin
Rocky Mountain Equipment —Elie, MB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Service Administrator
UFA Co-operative Ltd. —Grande Prairie, AB
- Overtime
- Bar
- Customer service
- Microsoft Office
- Dental care
- Tuition reimbursement
5d
Service Coordinator / Office Administrator (Part-Time)
Dettling Electric Ltd —Penticton, BC
- From $25 an hour
- Part-time
- Microsoft Word
- Google Suite
- English
- Dental care
Quick apply
7d
Service Coordination / Office Administrator
Alliance Elevator Ontario —Brantford, ON
- $19–$24 an hour
- Part-time
- Microsoft Word
- Google Suite
- English
Quick apply
Maintenance Coordinator
CAPRR - DP World Prince Rupert Inc. —Prince Rupert, BC
- Full-time
- English
- Computer skills
- Communication skills
Quick apply
11d
Manager, Fleet & Asset Operations
Gitxsan Safety Services Inc —Hazelton, BC
- $80,000 a year
- On call
- Supervising experience
- First Aid Certification
- Budgeting
Service Manager
Keeran Networks —Edmonton, AB
- On call
- Project management
- Bachelor's
- No university degree
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Transportation Manager
GALAXY FREIGHTLINE INC. —Mississauga, ON
Provide daily direction and performance feedback; conduct reviews to measure *dispatch accuracy, response time, and driver productivity*.
$80,000–$100,000 a year
Quick apply
Senior Logistics Coordinator
Speedee Transport —Surrey, BC
Respond to customer inquiries within 5 to 10 minutes with either a complete answer or a realistic timeline for resolution. Monday to Friday, 8:30 AM to 5:00 PM.
$55,000–$65,000 a year
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Monitoring & Projects Administrator
SMS Security —Toronto, ON
Issue formal notices of non-compliance to clients, and coordinate the remediation, re- testing, and re-certification process end to end to protect clients’ ULC…
$19–$23 an hour
Quick apply
1d

I want to receive the latest job alerts for service coordinator & dispatch administrator

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service coordinator & dispatch administrator jobs near

Project Administrator jobs in Toronto, ON

Office Administrator jobs in Brantford, ON

Office Administrator jobs in Penticton, BC

Project Administrator jobs in Edmonton, AB

Contract Project Manager jobs in Toronto, ON

Project Administrator jobs in À Domicile

Project Administrator jobs in Peterborough, ON

Entry Level Project Manager jobs in Vancouver, BC

Project Manager jobs in Winnipeg, MB

Project Administrator jobs in Kingston, ON

Mining Administrator jobs in British Columbia

Office Administrator jobs in Halifax, NS

Service Administrator jobs in Calgary, AB

Service Administrator jobs in Ottawa, ON

Service Administrator jobs in Ontario

Customer Service jobs in Windsor, ON

Service Administrator jobs in Toronto, ON

Customer Service Chat Support jobs in Hamilton, ON

Logistics Coordinator jobs in Vancouver, BC

Chat Customer Service jobs in Winnipeg, MB

Service Coordinator & Dispatch Administrator

Ottawa Plumbing & Heating
Kars, ON

Quick apply

Job details

Permanent | Full-time
$56,160–$66,560 a year
6 days ago

Qualifications

Customer service
Microsoft Office
Plumbing
HVAC
Construction
Communication skills
Time management

Full job description

Join a Team That's Been Serving Ottawa Since 1910

At Ottawa Plumbing and Heating, we've proudly served Ottawa and the surrounding area for over 100 years. We're looking for an organized, dependable, and customer focused Service Coordinator & Dispatch Administrator to join our growing team.

This is a rewarding role for someone who enjoys variety, problem-solving, and staying organized. As the first point of contact for many of our customers, you'll play an important role in creating a positive customer experience while helping keep our technicians and daily operations running smoothly.

No two days are exactly alike. You'll coordinate residential and commercial plumbing and HVAC service calls, support our technicians, communicate with customers, and manage a variety of administrative responsibilities that keep our business operating efficiently.

We're looking for someone who enjoys learning, takes pride in doing things right, and wants to build a long-term career with a company that values teamwork, professionalism, and exceptional customer service.

What You'll Do

Answer incoming customer calls and provide exceptional customer service.
Schedule and dispatch technicians based on urgency, location, skill set, and workload.
Coordinate residential and commercial plumbing and HVAC service calls.
Prepare and process customer invoices accurately.
Register newly installed equipment with manufacturers.
Review warranty coverage and explain warranty information to customers.
Submit ESA and TSSA documentation and inspections to the appropriate organizations.
Maintain accurate customer files, work orders, and job documentation.
Support technicians by ensuring they have the information they need before arriving on site.
Communicate appointment updates, scheduling changes, and job progress with customers.
Educate customers on the benefits of our WeCARE Maintenance & Protection Plans.
Recommend the most appropriate WeCARE Plan based on the customer's equipment and needs.
Process new WeCARE Plan enrollments and answer customer questions regarding plan coverage and benefits.
Help grow our WeCARE Membership Program by identifying opportunities during customer interactions.
Earn additional performance incentives through successful WeCARE Plan enrollments.
Assist with general office administration and day-to-day operational support.

What We're Looking For

The successful candidate will be:

Highly organized with exceptional attention to detail.
Dependable, reliable, and punctual.
A quick learner who enjoys learning new things.
Able to think critically and solve problems independently.
Comfortable managing multiple priorities in a fast-paced environment.
Adaptable and able to shift priorities as the day changes.
Professional, friendly, and confident when communicating with customers and technicians.
Calm under pressure and able to multitask without sacrificing accuracy.
Accountable, proactive, and takes pride in producing quality work.

Industry Experience Strongly Preferred

Experience in HVAC, plumbing, construction, mechanical contracting, or another skilled trades environment is strongly preferred.

Because we service both residential and commercial plumbing and HVAC systems, it's important that you're willing to learn the differences between our services and understand how they impact scheduling, customer communication, warranties, invoicing, and compliance requirements.

You don't need to know everything on your first day—we'll provide training :) —but you must be eager to learn, retain information, and confidently apply what you've learned.

Why This Role Is Different

This is much more than answering phones and booking appointments.

Our office coordinates residential plumbing, residential HVAC, commercial plumbing, commercial HVAC, maintenance, repairs, installations, warranties, equipment registrations, invoicing, regulatory documentation, and customer maintenance plans.

You'll be expected to ask the right questions, gather the right information, think critically, and ensure each customer is directed to the appropriate service. As your knowledge grows, you'll become more confident making decisions that help both our customers and technicians.

This role takes time to learn because of the wide variety of services we provide, but once you understand it, you'll become an essential part of our team. We're looking for someone who wants to grow with us, take ownership of their work, and build a long-term career.

Qualifications

Required

Excellent organizational and time management skills.
Strong written and verbal communication skills.
Proficiency with Microsoft Office and general computer software.
Ability to multitask while maintaining accuracy.
Positive attitude and strong work ethic.

Preferred

Experience in an HVAC, plumbing, or skilled trades office.
Dispatch, customer service, or service coordination experience.
Experience with Jobber or similar field service management software.
Knowledge of manufacturer warranties, equipment registrations, ESA, TSSA, or construction administration is an asset.

Why Join Ottawa Plumbing and Heating?

We're proud of the team we've built. We work hard, support one another, and genuinely enjoy coming to work every day.

Our office and field staff work closely together, so we're looking for someone who enjoys being part of a team, communicates well, and isn't afraid to jump in and help wherever needed.

We believe in creating a workplace where people can grow. If you're motivated, eager to learn, and willing to take on new challenges, you'll have opportunities to expand your knowledge and build a long-term career with us.

We also believe hard work should be recognized. In addition to a competitive wage, this position offers performance incentives through successful WeCARE Maintenance & Protection Plan enrollments.

Whether it's a company BBQ, team events, celebrating milestones, or simply having a few laughs throughout the day, we value a positive and supportive workplace just as much as we value excellent customer service.

If you're looking for a career where your work matters, your contributions are appreciated, and you'll be part of a close-knit team that takes pride in what they do, we'd love to hear from you.

Pay: $56,160.00-$66,560.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

Service Coordinator & Dispatch Administrator

Service Coordinator - Scheduling and Dispatch

Service Coordinator

Monitoring & Projects Administrator

Branch Service Admin

Service Administrator

Service Coordinator / Office Administrator (Part-Time)

Service Coordination / Office Administrator

Maintenance Coordinator

Manager, Fleet & Asset Operations

Service Manager

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alerts for service coordinator & dispatch administrator

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected