Coordinator – Decision Support & Health Analytics
Full-Time, Contract Position (1 year)
Salary Range: $74,593 - $87,756
Benefits include:
- Extended Health and Dental benefits including Life, AD&D (depending on contract length)
- Healthcare of Ontario Pension Plan (HOOPP)
- Employee Assistance Program (EAP)
- Paid time off (vacation, sick and personal days) (depending on contract length)
- Professional development time and funds (depending on contract length)
South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.
The Coordinator – Decision Support and Health Analytics works towards creating a framework for information management and analytics that strengthens the capacity for strategic, evidence-based decision making at SRCHC. This position works closely with management and leadership teams to use data to inform operational excellence, accountability and continuous improvement. This position is responsible for funder-compliant data collection, quality and analysis to support organizational accountability and performance measurement. This position champions, leads or supports a range of data driven projects and has access to all system infrastructure, backups, and electronic documentation including information regarding board and leadership team decisions, human resources, finance, accountability agreements and reporting, clinical data, etc. This position works with teams to ensure practice is in compliance with relevant legislation and regulations governing information privacy and security. Working onsite is required.
Responsibilities:
Health Analytics, Data Planning and Innovations
- Support data strategy, including making data more reliable, understandable and actionable
- Extraction, analysis, and presentation of client and service data to enable the senior leadership and management teams to review, evaluate, consider and implement programs and services that address strategic directions and operational accountability
- Work with a variety of organizational teams to design encountering infrastructure, determine data and health analytics requirements, anticipate future needs and identify areas of opportunity to use data that inform program/workflow improvements and measure operational performance/outcomes
- Support new and existing projects and initiatives by assessing proposals and designs for architectural compliance (data and solutions) and promotes best practices during the testing and implementation phases
- Ensure implementation of best practice approaches to managing and using data
- Monitor and assess trends with health care data technologies, promoting innovative approaches to data collection, management and use
Data Management
- Develop canned reports, ad hoc reports and dashboards for management team
- Understand and apply knowledge of the CHC Evaluation Framework, including performance indicators, data relationships and business rules
- Understand and apply knowledge of Ontario Healthcare Reporting Standards (OHRS) and rate harmonization
- Manage data system security frameworks and access to confidential organizational information and data
- Maintain a catalogue of data sources, data integration flows, lineage, definitions, dictionaries and documentations
Data Quality Management
- Analyse and provide data solutions to solve organizational problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement
- Assess, recommend and implement processes and tools to improve the organization’s data quality and usability
- Define, support and maintain appropriate data governance polices and standards while working with stakeholders and staff to ensure SRCHC’s data meets data quality and integrity standards
- Ensure data systems are capable of meeting SRCHC needs including the capacity to extract organizational collection of client and service data
- Ensure timely and accurate implementation and monitoring of funder compliant data entry, and that consistent data standards and business rules are maintained throughout the organization
- Monitor adherence to standard data operating procedures, data quality standards, and data privacy/security requirements
- Work collaboratively with stakeholders to ensure training aligns to standard data operating procedures, data quality standards, and data privacy/security requirements
- Manage data extraction including direction of error correction process
Information Systems
- Works collaboratively to establish infrastructure for Electronic Medical Records (EMR) that meets SRCHC’s reporting needs
- Work jointly with partner organizations and at direction of leadership team in multi-partner funded projects to ensure required data is collected or shared as per funding agreements and MOUs
- Support and review provincial-level data depository
- Provide supports of other data management and information systems functions and duties
- Act as the local registrant authority (LRA) for the registration and use of city and provincial tools and systems as well as other portals relating to the work of the staff of SRCHC
- Ensure security and privacy compliance within the EMR, provincial tools, systems and portals by collaborating with team members on routine, randomized Privacy Chart Audits, and other audits to ensure compliance regarding privacy, security and regulatory guidelines, and supporting the Privacy Officer in executing parameters of EMR Consent Directives
- All other duties as required
Qualifications:
- Postgraduate degree in a relevant discipline from a recognized university or a combination of education and relevant experience
- Three or more years of related experience; preferably in a health care setting
- Demonstrated understanding of statistical methods and data quality management with experience with SQL or similar relational databases
- Proficiency with Excel (pivot tables, VBA, advance formulas etc.) and familiarity with BI or visualization tools (e.g. Tableau)
- Experience in designing encountering infrastructure and workflows in an electronic client record system that ensure that accurate information is extracted
- Ability to use data to tell a story in data visualizations, dashboards and reports with experience using data to address determinants of health and demonstrate equitable health outcomes
- Supporting teams to use data to inform program/organizational improvements
- Knowledge and understanding of Ontario Healthcare Reporting Standards (OHRS) is required
- Knowledge of MIS/OHRS guidelines and reporting
- Demonstrated ability to synthesize innovative approaches to data analysis, interpretation, and communication
- Strong planning and project management skills with proven ability to multi-task
- Knowledge of community, the health sector including primary health care and community health centres
- Demonstrated respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others
- Strong oral and written communication skills
- Ability to work independently or in a multi-disciplinary team environment
- Strong interest in issues affecting people who are homeless, living with a mental illness or substance use, and complex health needs
- Respect for client confidentiality
- Previous CHC experience an asset
- Police clearance documentation will be required for employment
- Proof of double COVID-19 vaccination status will be required for employment
This posting is for an existing vacancy.
The deadline for applicants is August 20, 2026 at 11:59 p.m.
No faxes, phone calls, or requests to meet please.
This is a non-bargaining unit position.
SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted.
SRCHC encourages applicants who are Black, Indigenous and Racialized and/or applicants who face any barriers as a result of systemic discrimination to apply for this position.
SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.
