Shop administrator Jobs

Customer Sales and Service Representative
Gordon Russell Ltd. —Red Deer, AB
- $50,000–$65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
QC Administrator - NDE
Academy Fabricators Group LP —Onoway, AB
- Full-time
- Microsoft Office
- High school diploma or GED
- Organizational skills
- Wellness program
- Disability insurance
Quick apply
Engineering Project Administrator & Drafting Detailer
APC Integrity Engineering Ltd. —North Vancouver, BC
- $52,000–$75,000 a year
- 8 hour shift
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Profit sharing
- Dental care
Quick apply
Assistant Construction Project Coordinator
IN8 Developments —Waterloo, ON
- $55,000–$65,000 a year
- Temporary
- AutoCAD
- Microsoft Excel
- Engineering
- Dental care
- Life insurance
Quick apply
12d
Technical Administrator
Westek Truss Systems Ltd. —Edmonton, AB
- From $27 an hour
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
13d
HSE Administrator
MasTec Purnell Canada Inc. —Grande Prairie, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
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Shop Administrator
Canada Keli New Technology Development Ltd. (o/a Canada Keli) —Nisku, AB
- $25–$30 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Technical Coordinator, Mobile Cranes
Liebherr-Canada Ltd. —Abbotsford, BC
- Full-time
- Hybrid work
- Engineering
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- Administrative experience
Field Technician
Gordon Russell Ltd. —Prince George, BC
- $40–$45 an hour
- Overtime
- Driving
- Travel
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- Dental care
- Paid time off
Quick apply
Production Office Adminstrator
Marfab Metal Products Inc —Vaughan, ON
- $26–$28 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
- Dental care
Quick apply
8d
General Office Assistant/Receptionist
Manluk Industries —Wetaskiwin, AB
- $19–$25 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
7d
Auto Service Advisor
A-Protect Warranty Corporation —Concord, ON
- $45,000–$60,000 a year
- Full-time
- Organizational skills
- Contracts
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Quick apply
Service Administrator
Foster Heating & Cooling —Victoria, BC
- $48,000–$56,000 a year
- Full-time
- Management
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- Life insurance
Quick apply
11d
Sales Administrator
Highbridge Human Capital —Penticton, BC
- $24–$28 an hour
- Full-time
- Microsoft Word
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Quick apply
Operation Administrator
Lifeline Extended Auto Services Inc —Richmond, BC
- $40,000–$55,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
7d
Service Technician
Southpoint Equipment —Chatham-Kent, ON
- $25–$40 an hour
- Overtime
- Sales
- English
- Forklift
- Store discount
- Wellness program
Quick apply
Senior Payroll Administrator
Maple Lodge Farms Ltd —Brampton, ON
- $80,000–$85,000 a year
- Full-time
- Microsoft Office
- Bachelor's
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- Dental care
Quick apply
5d
Heavy Duty Technician Apprentice 3rd Year or Higher
Great West Kenworth —Clairmont, AB
- $34–$56 an hour
- Full-time
- Mechanic experience
- Maintenance
- Electrical experience
- Disability insurance
- Dental care
Quick apply
7d
Payroll Administrator
Macon Industries —Parksville, BC
- Microsoft Excel
- Human resources
- QuickBooks
Quick apply
Payroll & Benefits Administrator
Capilano Group —North Vancouver, BC
- $60,000–$65,000 a year
- Full-time
- Microsoft Word
- Bar
- Microsoft Excel
- Store discount
- Dental care
Quick apply

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Customer Sales and Service Representative

Gordon Russell Ltd.
Red Deer, AB

Quick apply

Job details

Full-time
$50,000–$65,000 a year

Qualifications

Microsoft Word
Class 5 Licence
Red Seal
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Driving
Mechanical knowledge

Full job description

Overview

We are seeking a Customer Service/Sales Representative to be the first point of contact for our customers, delivering excellent service while supporting sales. This role is ideal for someone with experience in a mechanical or automotive environment who can confidently communicate technical services. We are looking for someone with Service writing experience, including documenting concerns, preparing estimates, and coordinating with technicians. Your ability to engage with customers, understand their needs, and provide tailored solutions will be key to your success in this position.

Responsibilities

Service Writing

Document mechanical problems and services by listening to customer’s description of symptoms, clarifying description of problems.
Prepare quotes by costing materials, supplies, subcontractors, and labor.
Obtain quote approvals, making follow up calls as necessary.
Create Work Orders describing symptoms, problems, and causes discovered.
Issue PO’s for subcontractor work and parts to support technicians job requirements.
Assist in developing weekly schedule for technicians based on parts availability.
Various administrative duties as applicable to ensure supervisors and managers can direct shop and field workflow.
Document engagements (calls, meeting, emails etc.…) with customers in CRM.
Ensure adequate shop supplies, tooling etc. are maintained in the service trucks.
Weekly stock order Purchase Orders
Shipping/Receiving as required.
Manage warranty claims to vendors.
Handling telephone, email and website parts and service inquiries from new and existing customers for all product groups.
Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
Analyze service evaluations (inspections) and technician documentation on all field jobs for completeness and action items.

Service Support:

Arrives at customer site or shop ready to complete the task at hand. Reviews the job scope thoroughly, asked questions for clarification, and are properly equipped to complete the job safely and efficiently.
Seeks assistance when needed, through company and vendor contacts. Taps into people and resources to support success and serve customers in keeping with GRL standards and expectations.
Abides by all safety protocols and demonstrates commitment to GRL’s safety culture.
Continuously looks for and suggests improvements to assigned supervisor.

Location and Travel

Based out of the Red Deer office.
Your schedule will be Monday to Friday 8:00am to 4:30pm.

Key Relationships and Interactions

Reports to the Service Coordinator with oversight from the Service Manager & Manager Customer Support
Key Collaborations: Service Department, Product Specialist, Inside Sales, Parts Associate, Alberta Provincial Administrator
Key external interactions: customers, prospective customers

Success Measures

Resource Utilization: Evidence of confidence in working on GRL equipment; uses the resources available to properly and effectively diagnose, troubleshoot, repair, overhaul and maintain the equipment.

Service Orientation: Builds customer confidence, ensures commitments to customers are met, clearly communicates requirements internally; continuously searches for ways to improve customer service.

Customer Satisfaction: Feedback from customers, vendors, and staff is positive and complimentary. Demonstrated pride in workmanship, understands the value provided to customers and thrives on the challenge of the role.

Teamwork: Contributes to the well-being of the team by assisting others when needed and offering constructive suggestions for more efficiently managing workflow and enhancing communication in the workplace.

The Person

The ideal candidate will bring the following:

Technical knowledge of heavy-duty off highway mobile equipment.
Ability to multitask and prioritize tasks as urgency changes.
A Class 5 Driver’s License with clean driver’s abstract; demonstrated experience driving a service truck.
Proven ability to keep an organized and tidy workspace/service truck.
Through voice, email, and instant messages, communicates clearly and professionally to customers and internal staff.
Proficient in or can learn various business software such as Business Central, Signature Service, HubSpot CRM, Microsoft Office (Word, Excel, Outlook, Teams).
Proactive and solution oriented, working with others to solve technical issues, willing to help out where needed.
A “can-do” attitude and ability to work independently and as part of a team.
Willing and able to travel to field locations and work away from home for several days at a time.
Experience working as a Red Seal ticketed HD technician, with customer facing work experience is an asset.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Do you have previous experience working in a heavy-duty or mechanical environment?

Experience:

Service writing with a service company: 2 years (preferred)
Customer service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

Customer Sales and Service Representative

QC Administrator - NDE

Engineering Project Administrator & Drafting Detailer

Assistant Construction Project Coordinator

Technical Administrator

HSE Administrator

Shop Administrator

Technical Coordinator, Mobile Cranes

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General Office Assistant/Receptionist

Auto Service Advisor

Service Administrator

Sales Administrator

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