Toronto, On Administrative director Jobs – 38 Openings This Week

Director, Front Desk Experience
Lifemark Health Group —Toronto, ON
- $110,000–$154,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
Quick apply
Head of Senior Casa
Unionville College: Montessori, Elementary & Secondary School —Markham, ON
- From $75,000 a year
- Full-time
- CPR Certification
- Microsoft Office
- High school diploma or GED
- Paid time off
Quick apply
12d
RECE - Program Director - Area 17
PLASP Child Care Services —Toronto, ON
- $26.85 an hour
- CPR Certification
- Supervising experience
- First Aid Certification
Regional Clinic Director
Pollin Fertility —Toronto, ON
- From $150,000 a year
- Weekends as needed
- BLS Certification
- Travel
- Budgeting
- Paid time off
- Vision care
Quick apply
Executive Director (Administrator) (Orillia)
Arcavia (Orillia) LTC LP —Ontario
- $100,000–$135,000 a year
- Full-time
- Communication skills
- Dental care
Quick apply
Senior Director of Operations
Access Consulting —Markham, ON
- $140,000–$165,000 a year
- Full-time
- CPR Certification
- First Aid Certification
- Business
- Mileage reimbursement
- Vision care
Quick apply
5d
Director of Student Recruitment & Admissions for Secondary School
NOIC Academy —Markham, ON
- Full-time
- Marketing
- Microsoft Office
- Databases
- Dental care
- Paid time off
Quick apply
RECE Program Director - Area 12
PLASP Child Care Services —Mississauga, ON
- $26.85 an hour
- Day shift
- CPR Certification
- Supervising experience
- First Aid Certification
Quick apply
Head of Teaching and Learning
Rosedale Academy —Markham, ON
- Full-time
- Hybrid work
- English
- High school diploma or GED
- Presentation skills
- Dental care
- Paid time off
Quick apply
RECE Acting Program Director - Area 15
PLASP Child Care Services —Mississauga, ON
- $26.85 an hour
- Day shift
- CPR Certification
- Supervising experience
- First Aid Certification
Registrar and Director of Student Services
Canadian Memorial Chiropractic College —North York, ON
- $120,578–$146,086 a year
- Immediate opening
- Management
- Master's degree
- Budgeting
7d
School Age Director
YMCA of Southwestern Ontario —Ontario
- From $32.52 an hour
- Full-time
- Childcare
- CPR Certification
- Supervising experience
Quick apply
6d
Director of Admissions
Computek College —Greater Toronto Area, ON
- $90,000 a year
- Weekends as needed
- Marketing
- Public speaking
- Master's degree
- Dental care
- Life insurance
Quick apply
Director, CEO Office
Spirit of Math Schools Inc. —Toronto, ON
- $110,000–$150,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- In-person
- Dental care
- Paid time off
Quick apply
13d
Associate Director, Operations
Queen's University —Toronto, ON
- $94,000–$123,000 a year
- Monday to Friday
- Public speaking
- Master's degree
- Analysis skills
1d
Program Manager, Office of the Chief Congestion Officer & Executive Director SCC
City of Toronto —Toronto, ON
- $115,672–$160,649 a year
- Full-time
- Hybrid work
- Management
- Research
- Analysis skills
2d
Director of Student Services
EF (Education First) —Toronto, ON
- $65,000–$80,000 a year
- Full-time
- Hospitality
- English
- Bachelor's
Director, Student Belonging and Engagement
University of Toronto —Toronto, ON
- $132,351–$220,587 a year
- Overtime
- Master's degree
- Project management
- Education
7d
Deputy Head of School
LYCEE FRANCAIS TORONTO —Toronto, ON
- $100,000–$150,000 a year
- Full-time
- Bilingual
- English
- Master's degree
Quick apply
Executive Director, DSI
University of Toronto —Toronto, ON
- $132,351–$220,587 a year
- Full-time
- Doctoral degree
- Computer Science
- Research

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Director, Front Desk Experience

Lifemark Health Group -
Toronto, ON

Quick apply

Job details

Full-time
$110,000–$154,000 a year

Qualifications

Operations management
Customer service
Process improvement
Administrative experience
Change management
Analysis skills
Bachelor's
Front desk
Business
Leadership
Communication skills

Full job description

This is a hybrid position based out of North York @ 243 Consumers Rd. You will work 4 days a week in office and 1 day remote. Some travel will be required.

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions.

The Director, Front Desk Experience is a key leadership role responsible for driving operations excellence and implementing best practices across all front desk and operations at Lifemark Health Group. This role ensures that customer service, administrative procedures, and overall client experience are consistently high-quality, efficient, and aligned with the company's values and goals. The Director will collaborate with Training Specialists, Customer Care Managers, front-line staff, and corporate leadership to standardize processes, improve efficiency, and enhance client/patient satisfaction.

Key Responsibilities:

Operations Excellence: Develop and implement consistent operational procedures and best practices for front desk operations across all Lifemark Health Group locations, ensuring uniformity and efficiency in processes, including billing and invoicing.
Patient Experience: Lead initiatives aimed at improving the overall client experience, from the moment they arrive at the clinic to their departure. This includes ensuring that all front desk staff provide friendly, professional, and timely service.
Staff Leadership & Development: Manage and mentor front desk managers (CCMs) and staff, fostering a culture of accountability, continuous improvement, and professional development. Facilitate training programs to enhance customer service, operational efficiency, and adherence to company policies.
Process Optimization: Continuously assess and improve workflows, leveraging technology and data to streamline operations and reduce wait times. Proactively identify opportunities to enhance service delivery and operational performance.
Performance Metrics: Develop and monitor key performance indicators (KPIs) to measure the effectiveness of front desk operations, including client satisfaction scores, operational efficiency, and staff performance. Use data to drive decision-making and improvements.
Compliance & Quality Assurance: Ensure that all front desk operations comply with Lifemark's policies, procedures, and applicable regulations. Implement quality assurance protocols to maintain high standards of service.
Collaboration with Other Departments: Work closely with clinic leadership, IT, finance, marketing, and data analytics teams to support operational initiatives and ensure cohesive strategies that align with the company's goals.
Client Relations: Serve as a point of escalation for complex client issues, ensuring prompt and satisfactory resolution of complaints or concerns. Build strong relationships with clients to foster loyalty and retention.
Innovation & Change Management: Lead change management initiatives related to front desk and store operations, ensuring smooth transitions when implementing new processes, technologies, or policies.

What we're looking for:

Bachelor’s degree in business administration, healthcare management, or a related field. Advanced degree preferred.
7+ years of experience in operations management, preferably within the healthcare or service industry, with a strong focus on customer service.
Demonstrated success in driving operational improvements and implementing best practices across multiple locations.
Strong leadership and communication skills, with the ability to motivate and manage teams.
Expertise in process improvement, workflow optimization, and performance management.
Experience in change management and the implementation of new systems or procedures.
Proficiency with customer relationship management (CRM) software and office management tools.
Strong analytical and problem-solving abilities, with experience in using data to drive operational decisions.
Ability to work in a fast-paced environment and manage multiple priorities effectively.
Results-oriented, with a focus on excellence and continuous improvement.
Strong attention to detail and highly organized.
Collaborative and a strong team player.
Client-focused with a passion for delivering high-quality service.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talentatlifemark.ca

#LI-NC1

Quick apply

Refine Your Search

administrative director jobs in toronto, on

Director, Front Desk Experience

Head of Senior Casa

RECE - Program Director - Area 17

Regional Clinic Director

Executive Director (Administrator) (Orillia)

Senior Director of Operations

Director of Student Recruitment & Admissions for Secondary School

RECE Program Director - Area 12

Head of Teaching and Learning

RECE Acting Program Director - Area 15

Registrar and Director of Student Services

School Age Director

Director of Admissions

Director, CEO Office

Associate Director, Operations

Program Manager, Office of the Chief Congestion Officer & Executive Director SCC

Director of Student Services

Director, Student Belonging and Engagement

Deputy Head of School

Executive Director, DSI

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