Vancouver, Bc Guest experience leader Jobs – 549 Openings This Week

Product Sales Manager
Flyover Attractions —Vancouver, BC
- $70,000–$75,000 a year
- Weekends as needed
- Hospitality
- Sales
- Merchandising
- Store discount
- Dental care
Quick apply
11d
Supervisor
Confidential —Richmond, BC
- $26–$28 an hour
- Weekends as needed
- Customer service
- Writing skills
- Microsoft Office
Quick apply
10d
Guest Experience & Operations Coordinator
Carey Hall —Vancouver, BC
- $24 an hour
- Weekends as needed
- Hospitality
- Customer service
- Bachelor's
- Dental care
Quick apply
Hair Stylist
Blo Blow Dry Bar —Vancouver, BC
- $19–$40 an hour
- Part-time
- Sales
- Customer service
- Sanitation
- Store discount
- Flexible schedule
Quick apply
Commercial Construction Electricians | Journeyman & Lead Hand
Bridge Electric Corporation —Vancouver, BC
- $41.00–$47.23 an hour
- Full-time
- English
- Electrical experience
- Construction experience
- Profit sharing
- Disability insurance
Quick apply
Restaurant Manager | Bentall 5
Cactus Club Cafe Bentall5 —Vancouver, BC
- $50,000–$80,000 a year
- Full-time
- Hospitality
- First Aid Certification
- Leadership
Head Chef
Confidential —Delta, BC
- $70,000–$85,000 a year
- Full-time
- Cooking
- English
- Team management
- Store discount
- Vision care
Quick apply
Restaurant Manager | Park Royal
Cactus Club Cafe Park Royal —West Vancouver, BC
- $50,000–$80,000 a year
- Full-time
- Hospitality
- First Aid Certification
- Leadership
Restaurant Manager | Richmond Centre
Cactus Club Cafe Richmond Centre —Richmond, BC
- $50,000–$80,000 a year
- Weekends as needed
- Hospitality
- First Aid Certification
- Leadership
Restaurant Operator
Tacofino Hastings Inc. —Vancouver, BC
- $60,000 a year
- Weekends as needed
- Leadership
- Restaurant
- Dental care
- Employee assistance program
Quick apply
7d
General Manager
Bells & Whistles —Vancouver, BC
- $45,000–$54,000 a year
- Full-time
- Organizational skills
- Restaurant
- Communication skills
- Dental care
- Vision care
Quick apply
1d
Restaurant Manager | Byrne Road
Cactus Club Cafe Byrne Road —Burnaby, BC
- $50,000–$80,000 a year
- Full-time
- Hospitality
- First Aid Certification
- Leadership
Brand Manager - Rolls Royce Motor Cars Vancouver
OpenRoad Auto Group —Vancouver, BC
- $150,000 a year
- Full-time
- Sales
- Organizational skills
- SharePoint
- Dental care
Quick apply
3d
Store Manager - Vancouver
bluboho —West Vancouver, BC
- From $60,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Front of House Manager
Tacofino Kits —Vancouver, BC
- $47,000–$50,000 a year
- Weekends as needed
- Restaurant management
- Supervising experience
- Leadership
- Employee assistance program
Quick apply
3d
Assistant Store Manager
GARDENWORKS —Burnaby, BC
- $65,000 a year
- Weekends as needed
- Heavy lifting
- Sales
- Microsoft Office
- Store discount
- Disability insurance
Quick apply
Chef de Partie
Compass Group Canada —Burnaby, BC
- $23–$28 an hour
- Weekends as needed
- Cooking
- English
- Hotel
Quick apply
Regional Food & Beverage Manager
Pinnacle Hotels and Restaurants —Vancouver, BC
- From $100,000 a year
- Weekends as needed
- Cooking
- Hotel
- Presentation skills
- Wellness program
- Dental care
Quick apply
4d
Restaurant Manager | Broadway + Granville
Cactus Club Cafe West Broadway —Vancouver, BC
- $50,000–$80,000 a year
- Full-time
- Hospitality
- First Aid Certification
- Leadership
Restaurant Manager | Coal Harbour
Cactus Club Cafe Coal Harbour —Vancouver, BC
- $50,000–$80,000 a year
- Full-time
- Hospitality
- First Aid Certification
- Leadership

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guest experience leader jobs near vancouver, bc

Product Sales Manager

Flyover Attractions
Vancouver, BC

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Job details

Full-time
$70,000–$75,000 a year
11 days ago

Qualifications

Hospitality
Computer operation
Sales
Merchandising
Upselling
Microsoft Office
Accounting
Restaurant experience
Communication skills

Full job description

ABOUT THIS ROLE

The Product Sales Manager (PSM) will report directly to the General Manager, while working closely with other leaders at Flyover Vancouver (FOCV) and playing a critical role in the success of the overall operation. The PSM is part of the leadership team and oversees product and service standards related to the ancillary revenue streams - retail, food and beverage (F&B), and souvenir photos. The ability to manage projects, multi-task, and communicate effectively is required to be successful in this position. The PSM will play a key role in implementing strategic growth initiatives and evolving our ancillary department portfolio, as well as expanding the service-driven culture.

The ideal PSM is a proven sales leader who demonstrates the ability to motivate frontline personnel, cultivate an engaging sales-driven mindset across the Guest Experience team, and maintain a sharp focus on achieving or exceeding per-capita revenue targets through SKU assortment and category management. The PSM strives for constant improvement while working closely with the management team to ensure all operational, administrative, and compliance functions are being properly executed.

WHAT YOU WILL DO

Responsible for monitoring, managing, and achieving growth KPIs for the retail, food & beverage (F&B), and photo sales revenue streams.
Develop and recommend pricing, merchandising, and localized menu/selling strategies to optimize commercial square footage, product margins, and showcase layouts.
Be strategic by combining knowledge in sales, guest flow optimization, and targeted promotions to maximize ancillary spend per guest.
Collaborate with sales and marketing to develop premium products, bundled experiences, and exclusive offerings that enhance attraction branding and capture secondary revenue.
Actively design, implement, and lead training programs for the Guest Experience team that instill a confident, sales-driven culture and proactive upselling mindset.
Coach frontline staff on effective suggestive selling, high-value product pairings, and natural guest interactions that shift the mindset from passive service to proactive conversion.
Actively manage ancillary budgets, participate in monthly/annual revenue and cost forecasting, and drive cost-of-goods-sold (COGS) efficiencies across retail and F&B.
Participate in tracking weekly performance, identifying operational levers to protect margins based on seasonal volume shifts.
Develop a clear understanding of point-of-sale systems (currently RTP, transitioning to Ventrata/Retail Pro), foresee and make necessary changes, and work closely with the IT applications team to maintain system health, product codes, and accurate pricing/COGS.
Ensure sound business practices by conducting regular, structured audits for retail inventory, F&B stock levels, and expiration rotations.
Develop a strategy and cadence for slow moving or deadstock inventory items and implement.
In partnership with the leadership team, foster an environment of accountability that motivates team members and promotes high employee engagement.
Equip and encourage employees to drive their own development, measure their personal sales successes, and continually strive to improve conversion rates.
Develop highly effective frontline sales teams by coaching and supporting employees to improve through performance tracking, active floor feedback, and celebration of sales wins.
Ensure stock levels, fresh product availability, and retail/F&B displays are immaculate and structured to drive conversions.
Ensure exceptional cleanliness and organization across all ancillary footprints, paying close attention to display detail and instilling a high standard of visual merchandising within the team.
Additional special projects and duties assigned by the FOCV management team.

This list describes a lot of what a PSM does, but no job description can anticipate every single issue or project that could come up. Flyover may reduce, add or change tasks from time to time.

IDEAL EXPERIENCE AND SKILLS

At least 3 years' experience working in hospitality, restaurants, commercial retail, theaters, theme parks, or resort environments.
Demonstrated experience setting sales targets, tracking sales performance, and managing product categories (Retail, F&B, or high-volume photography environments highly preferred).
Experience in retail merchandising and creating world-class product displays.
Proven track record of designing or delivering sales training, performance incentive metrics, or coaching techniques that build a confident upselling culture.
Experience and competency understanding business goals and analyzing ancillary expenses, inventory variance, and category revenue.
A relentless passion to deliver impactful and meaningful experiences to guests while organically embedding multi-stream revenue opportunities.
Strong organizational, training delivery, and interpersonal communication skills.
Experience managing and overseeing commercial projects through to completion.
Ability to work effectively both in a team as well as unsupervised.
Comfort and experience delivering direct feedback and communication, including providing performance expectations, workplace training, goal setting, conflict management, and progressive discipline.
Experience with fundamental finance and accounting principles desired, including working with operating budgets, product purchasing, cost control, and the ability to interpret P&L statements.
Knowledge and experience working with high-volume retail/admissions software.
Must be proficient in computer use, including MS Office tools.

REQUIREMENTS

This role requires legal ability to work in Canada.
Availability to occasionally work a variety of shifts including, weekends, evenings, and holidays based on venue operating peaks.
To handle this job successfully, any person hired has to be able to perform each task well. FOCV will make any reasonable accommodation possible to help a person with disabilities to perform their job.
This job is based in Vancouver, BC.
Flyover is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, age, disability, veteran status, and other protected characteristics.

COMPENSATION

Salary: 70,000-75,000 CAD depending on experience
Extended Benefits
Short-term Incentive Bonus

ABOUT FLYOVER

Flyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago, Las Vegas, Reykjavik, Iceland, and Vancouver, Canada.

Pay: $70,000.00-$75,000.00 per year

Benefits:

Company events
Dental care
Extended health care
Store discount
Vision care

Work Location: In person

Quick apply

Refine Your Search

guest experience leader jobs in vancouver, bc

Product Sales Manager

Supervisor

Guest Experience & Operations Coordinator

Hair Stylist

Commercial Construction Electricians | Journeyman & Lead Hand

Restaurant Manager | Bentall 5

Head Chef

Restaurant Manager | Park Royal

Restaurant Manager | Richmond Centre

Restaurant Operator

General Manager

Restaurant Manager | Byrne Road

Brand Manager - Rolls Royce Motor Cars Vancouver

Store Manager - Vancouver

Front of House Manager

Assistant Store Manager

Chef de Partie

Regional Food & Beverage Manager

Restaurant Manager | Broadway + Granville

Restaurant Manager | Coal Harbour

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