Csr dispatch Jobs

Dispatch Coordinator & Customer Service With Kato Electrical Inc.
Kato Electrical Inc —Vancouver, BC
- $50,000–$60,000 a year
- Full-time
- Customer service
- Analysis skills
- Data entry
- Dental care
- Paid time off
Quick apply
Call Centre Manager
ProSolutions Plumbing, Heating & Air Conditioning Inc —Edmonton, AB
- $50,000 a year
- Full-time
- CRM software
- Customer service
- Supervising experience
- Disability insurance
- Dental care
Quick apply
Customer Service Representative (CSR)
Discount Fuels —Halifax, NS
- $22–$25 an hour
- Full-time
- Customer service
- In-person
- Phone etiquette
- Dental care
- Vision care
Quick apply
5d
DISPATCHER/CSR
Vision Transportation —Belleville, ON
- $50,000–$55,000 a year
- Full-time
- Google Suite
- Microsoft Office
- High school diploma or GED
- Profit sharing
Quick apply
Night Dispatcher (Contract)
CANADA CARTAGE —Winnipeg, MB
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
CSR - Customer Service Representative
Kreos Aviation —Saskatoon, SK
- $18.15–$20.00 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
CSR - Customer Service Representative
Aviv Plumbing —Concord, ON
- $34,556.39–$42,000.00 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Organizational skills
- Paid time off
- Work from home
Quick apply
6d
Dispatch CSR
The RS Group —Winnipeg, MB
- From $20 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Customer Service Representative (CSR) / Dispatcher (DSR)
Mr. Rooter Plumbing of Edmonton —Edmonton, AB
- $17–$28 an hour
- Full-time
- Hybrid work
- Customer service
- High school diploma or GED
- Analysis skills
- Disability insurance
- Life insurance
Quick apply
12d
Customer Service Representative
AnswerPlus —Hamilton, ON
- $18.75 an hour
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Wellness program
- Dental care
Quick apply
6d
Customer Service Representative - CSR
RS Express Ltd —Winnipeg, MB
- $18–$20 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
CSR - Customer Service Representative/Receptionist- Part Time
RB Heating ClimateCare —Kemptville, ON
- $20–$21 an hour
- Full-time
- Customer service
- English
- HVAC
- Store discount
- Wellness program
Quick apply
14h
Customer Service/Dispatch Representative
GFL Environmental —Rocky View County, AB
- Customer service
- Organizational skills
- Communication skills
CSR - Customer Service Representative
Bee's Knees Plumbing Heating and Air Conditioning —Vernon, BC
- $20–$25 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Dental care
- Vision care
Quick apply
8d
Bilingual Customer Service Representative
AnswerPlus —Ottawa, ON
- $19.25 an hour
- Full-time
- Remote
- Bilingual
- Customer service
- English
- Wellness program
- Dental care
Quick apply
6d
Opérations - Dispatch/Operations Opérations - Dispatch/Operations
Journey Freight International —Kirkland, QC
- Immediate opening
- Bilingual
- English
- Organizational skills
- Dental care
Quick apply
14d
Dispatcher ( Night Shift)
CANADA CARTAGE —Winnipeg, MB
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Logistics Specialist
Staffworks Ltd. —Mississauga, ON
- $22 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Service Representative
LVI —Kamloops, BC
- From $18.25 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
PROJECT COORDINATOR/OFFICE ASSISTANT
Saskatoon Property Restoration —Saskatoon, SK
- $20–$25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Dental care
Quick apply
10h

I want to receive the latest job alerts for csr dispatch

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

csr dispatch jobs near

Customer Service Representative jobs in Concord, ON

Bilingual Customer Service Associate jobs in Ottawa, ON

Customer Service Representative jobs in Saskatoon, SK

Customer Service Representative jobs in Vernon, BC

Customer Service Representative jobs in Edmonton, AB

Customer Service Representative jobs in Kamloops, BC

Customer Service Representative jobs in Halifax, NS

Customer Service Representative jobs in Belleville, ON

Customer Service Representative jobs in Winnipeg, MB

Customer Service Representative jobs in Vancouver, BC

Dispatcher jobs in Winnipeg, MB

Logistics Specialist jobs in Mississauga, ON

Customer Service Representative jobs in Hamilton, ON

Medical Delivery Service jobs in Kelowna, Bc

Customer Service Representative jobs in Moncton, Nb

Customer Service Representative jobs in Sylvan Lake, Ab

Customer Service Representative jobs in Bridgewater, Ns

Customer Service Representative jobs in Bedford, Ns

Edmonton Airport Customer Service jobs in Alberta

Hollister Co Brand Representative, Polo Park jobs in Winnipeg, Mb

Dispatch Coordinator & Customer Service With Kato Electrical Inc.

Kato Electrical Inc -
Vancouver, BC

Quick apply

Job details

Permanent | Full-time
$50,000–$60,000 a year

Qualifications

Customer service
Supply chain
Analysis skills
Transportation management systems
Data entry
Communications
Typing
Freight
Phone etiquette

Full job description

Job Posting: Customer Service & Dispatch Representative (CSR/DSR)

Location: Vancouver, BC

Employment Type: Full-time

About the Role

We are seeking a highly motivated Customer Service & Dispatch Representative (CSR/DSR) to be the frontline voice of our company and the key link between our customers, technicians, and service team. This hybrid role combines the duties of a Customer Service Representative and a Dispatcher — meaning you will not only provide an outstanding first impression for customers, but also ensure technicians are scheduled and dispatched effectively to maximize productivity, customer satisfaction, and company growth.

Key ResponsibilitiesCustomer Service

· Answer incoming calls (150-200 per week expected) and online scheduling requests.

· Deliver an excellent first impression by showing empathy, professionalism, and enthusiasm on every call.

· Schedule service calls in Company CRM while confirming payment methods and explaining our Upfront Pricing system.

· Track and record advertising sources for marketing purposes.

· Make customer follow-up calls, handle complaints, and build long-term customer trust.

Dispatch

· Monitor technician schedules and assign jobs based on priority, location, availability, and skillset.

· Call customers 30–45 minutes prior to a technician’s arrival and update them in case of delays.

· Ensure technicians provide status updates (arrival, diagnosis, completion) and follow up with customers as needed.

· Manage daily call slots, balancing new calls, callbacks, and carryover jobs.

· Track parts and restocking requests, coordinating with warehouse or apprentices to minimize downtime.

· Support after-hours and on-call operations by coordinating emergency service requests.

Sales & Outbound Growth

· Promote and sell membership/maintenance plans during inbound and outbound calls.

· Conduct outbound follow-up calls and emails to unsold estimates, past customers, and leads that fell off.

· Support marketing campaigns that generate new leads (reactivation of past customers, seasonal promotions, etc.).

What We Expect

· Friendly, empathetic, and clear communicator with strong phone presence.

· Detail-oriented and highly organized to manage scheduling and technician coordination.

· Proactive problem-solver who can handle objections, resolve issues, and escalate only when necessary.

· Ability to thrive in a fast-paced environment and remain calm under pressure.

· Team player who works closely with technicians, supervisors, and managers to deliver seamless service.

· Commitment to continuous training and growth. This includes participation in structured role-play exercises, exams, and ongoing coaching to master our company’s communication methods, objection-handling, scripts, and industry best practices.

Training & Growth

· Structured Development Program: Ongoing training with testing and accountability to ensure mastery of service and dispatch excellence.

· Script & Guideline Mastery: Learn, apply, and maintain consistency with our proven communication methods and scheduling systems.

· Performance Coaching: Regular reviews, role-play sessions, and mentorship for personal and professional growth.

Key Performance Indicators (KPIs)Service & Dispatch Excellence

· Call Booking Rate: 85%+ of incoming calls successfully converted into demand & opportunity calls

· Response Time: All calls answered within 3 rings; callbacks returned within 10 minutes.

· Dispatch Accuracy: 95%+ of jobs dispatched correctly on first assignment.

· Customer Updates: 100% of customers notified of technician arrival within 30–45 minutes.

· Follow-Up Completion: 100% of required callbacks, complaints, or parts-related follow-ups documented and completed.

· Technician Utilization: Support techs to maintain 3–4 quality jobs per day.

· Marketing Source Tracking: 100% of new leads have referral source recorded.

Training & Quality Standards

· Training Adherence: 90%+ completion rate on required training modules, exams, and role-play sessions.

· Script & Guideline Compliance: 90%+ adherence rate (measured via call reviews and QA checks).

Sales & Growth

· Membership Sales Conversion: Minimum of 10–15 memberships sold per month.

· Outbound Rehash Campaigns: 100+ outbound calls/emails completed per week with a tracked conversion percentage.

· Lead Reactivation: 10–15% of outbound contacts result in booked service calls.

· Customer Satisfaction: Maintain 4.7+ average post-call or follow-up rating.

Benefits

· Competitive hourly rate + performance incentives

· Paid breaks and structured scheduling support

· Ongoing professional development with a clear career path

· Growth opportunities in a fast-expanding company

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Extended health care
On-site parking
Paid time off
Vision care

Experience:

Customer Service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

Dispatch Coordinator & Customer Service With Kato Electrical Inc.

Call Centre Manager

Customer Service Representative (CSR)

DISPATCHER/CSR

Night Dispatcher (Contract)

CSR - Customer Service Representative

CSR - Customer Service Representative

Dispatch CSR

Customer Service Representative (CSR) / Dispatcher (DSR)

Customer Service Representative

Customer Service Representative - CSR

CSR - Customer Service Representative/Receptionist- Part Time

Customer Service/Dispatch Representative

CSR - Customer Service Representative

Bilingual Customer Service Representative

Opérations - Dispatch/Operations Opérations - Dispatch/Operations

Dispatcher ( Night Shift)

Logistics Specialist

Customer Service Representative

PROJECT COORDINATOR/OFFICE ASSISTANT

I want to receive the latest job alerts for csr dispatch

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected