WHO ARE WE?
At Divine Flooring, we don’t just sell flooring; we bring dreams to life! Our vibrant and dynamic environment encourages collaboration, creativity, and personal growth. As one of Canada’s largest flooring suppliers, we empower our teams with the resources, knowledge, and support to achieve remarkable success.
We are currently seeking an experienced Flooring Site Supervisor to join our Calgary field team on a full-time, permanent basis. The ideal candidate brings hands-on experience with a range of flooring materials, including hardwood, vinyl, tile, and carpet, along with a strong commitment to quality workmanship and exceptional customer service.
This role requires access to a reliable vehicle for work-related travel; a vehicle allowance and gas card are provided.
Primary Purpose:
The Flooring Site Supervisor ensures that all projects meet or exceed Divine's quality standards. This role involves conducting site inspections, resolving issues, coordinating repairs, and training staff and subcontractors. Additionally, the Site Supervisor provides exceptional customer service and technical support while maintaining materials and equipment.
Key Responsibilities
Quality Assurance & Site Management:
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Conduct pre- and post-installation site inspections.
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Address and resolve on-site issues with Site Supervisors.
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Perform quality control checks for Service Technicians and Installation Crews.
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Back-charge installers for substandard work.
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Coordinate workloads for installers as needed.
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Ensure all jobs are completed on schedule and meet quality standards.
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Inspect, maintain, and repair flooring products at job sites across the city.
Training & Support:
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Train new hires and provide ongoing training for existing staff and subcontractors on products, installations, and company policies/procedures.
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Provide technical support to Divine staff and assist with customer solutions.
Material Management:
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Deliver materials to job sites as necessary and ensure accurate documentation in the Company’s operating system.
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Report discrepancies in job files to the Estimating Team.
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Ensure all materials for Multi-family projects are delivered on time to keep projects on schedule.
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Keep service vehicles, tools, and equipment clean and in good working condition.
Safety & Documentation:
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Complete hazard assessments, vehicle inspections, and other required safety documentation per Company standards.
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Obtain customer signatures on completed work orders.
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Upload all paperwork (e.g., work orders, hazard assessments, photos) to the Company’s operating system.
Team Collaboration:
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Actively participate in service and site meetings.
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Communicate effectively with the office service team to ensure smooth operations.
Requirements
Technical Skills:
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Experience with flooring installations and/or repairs, including hardwood, laminate, vinyl, tile, and carpet.
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Valid driver’s license and a clean driver’s abstract.
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Basic hand tool experience.
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Proficiency with computers, including the ability to upload and manage digital documents.
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Ability to life up to 65lbs, when required.
Non-Technical Skills:
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Strong problem-solving and troubleshooting abilities.
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Excellent customer service orientation.
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High attention to detail and accuracy.
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Effective verbal and written communication skills.
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Strong work ethic and a positive team-oriented attitude.
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Ability to work independently with minimal supervision.
What We Offer:
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Exclusive opportunities for career growth and advancement within our thriving company.
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Vehicle allowance and cell phone.
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A comprehensive benefits package, including health, dental, and vision.
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Join a dynamic team that’s dedicated to excellence in the flooring industry, and seize this rare opportunity to elevate your career with us!
WHAT’S IT LIKE TO WORK AT DIVINE FLOORING?
From the moment you step through our doors, you’ll feel the energy and excitement that comes from being part of a young, progressive company. Every team member plays a vital role in our success story. We believe in the power of teamwork and coaching, ensuring everyone has the tools they need to score big—together. Regular team huddles help us strategize and celebrate our victories, building a strong foundation for our brand’s future.
OUR CORE VALUES
Values are more than just words at Divine; they are the foundation of our success and the guiding principles for every decision we make. We live by five core values:
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Lead with Service: Our customers come first, and we strive to exceed their expectations.
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Innovate Today for Tomorrow: We embrace new ideas and technologies to stay ahead in a rapidly evolving industry.
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Never Sacrifice Quality for Profit: Our commitment to quality is unwavering, ensuring we deliver the best products and services.
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Embrace Change: We adapt and thrive in an ever-changing environment, continuously looking for ways to improve.
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Succeed and Learn as a Team: We celebrate our successes together and learn from our challenges, fostering a culture of collaboration and growth.
