Alberta It technician Jobs – 56 Openings This Week

Helpdesk Technician
Catalis Holdco Inc —Edmonton, AB
- Monday to Friday
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Dental care
Computer Network Technician
Trotter & Morton Group of Companies —Calgary, AB
- From $74,880 a year
- Weekends as needed
- Customer service
- English
- Windows
- Wellness program
Quick apply
IT Field Technician
CKTelecom —Edmonton, AB
- $25–$35 an hour
- Schematics
- English
- First Aid Certification
Quick apply
Information Services Technician
Osler, Hoskin & Harcourt LLP —Calgary, AB
- On call
- Customer service
- Windows
- Microsoft Office
Network Operations Technician
DataDrill Communications Inc. —Calgary, AB
- 8 hour shift
- Travel
- Computer networking
- Organizational skills
Quick apply
13d
CCTV/IT Field Technician
Aventyr Security Corporation —Edmonton, AB
- $40 an hour
- Schematics
- Computer networking
- Hand tools
- Mileage reimbursement
Quick apply
Service Desk Technician
Primoris Management LP (Canada) —Acheson, AB
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Data Center Technician- Medicine Hat
Hut 8 —Medicine Hat, AB
- Bilingual
- Spanish
- Heavy lifting
- Wellness program
- Disability insurance
Quick apply
2d
Network Engineer/ Field Network Technician (Freelancer) – EDMONTON, ALBERTA
Axiom Technologies —Edmonton, AB
- On call
- Travel
- Computer networking
- Communication skills
IT System - Escalations Technician
AlphaKOR —Calgary, AB
- Full-time
- Remote
- Computer Science
- English
- Bachelor's
- Mileage reimbursement
Quick apply
3d
Tier II Technician
SureFire IT Solutions Inc. —Edmonton, AB
- From $55,000 a year
- Monday to Friday
- Windows
- Computer networking
- Computer skills
Quick apply
Operations System Technician
Canlin Energy —Calgary, AB
- Full-time
- ERP systems
- Analysis skills
- Project management
Occasional Work: Server Hardware/Network Technician
Computation LTD. —Edmonton, AB
- $20–$40 an hour
- Part-time
- Serving
- English
- In-person
Quick apply
1d
On Site Technical Support Technician
403Tech —Calgary, AB
- Typing
- In-person
- Communication skills
POS Support Technician - Seasonal
Calgary Exhibition & Stampede —Calgary, AB
- 8 hour shift
- Computer Science
- Heavy lifting
- Customer service
Quick apply
Tier 1 Technician (In-Office)
Clearbridge Business Solutions —Calgary, AB
- Full-time
- In-person
- Communication skills
Quick apply
Help Desk Technician (Canada Summer Job)
The Mustard Seed Society —Calgary, AB
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Field Service Consultant Edmonton
ESW IT Business Advisors —Edmonton, AB
- $33–$35 an hour
- Full-time
- Engineering
- English
- Windows
Quick apply

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it technician jobs near alberta

Helpdesk Technician

Catalis Holdco Inc -
Edmonton, AB

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Job details

Qualifications

Windows
Microsoft Office
Analysis skills
Computer hardware
Communication skills
Active Directory
Intune
Help desk

Full job description

Description:

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, provincial, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

Join a dynamic team focused on helping municipal governments “Connect and Simplify Municipal Information to help make data-informed decisions.” We are a data and service company with the goal of being an Alberta-based technology company recognised across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.

What We Offer

Catalis is a fast-growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, fully paid vacation, and comprehensive health and dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.

This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more!

The Opportunity

The Helpdesk Technician plays a critical role in supporting Catalis’ IT infrastructure. This position is responsible for troubleshooting, repairing, and configuring both hardware and software systems. The technician provides technical support to users and assists with the implementation and maintenance of IT projects. Part of this role involves creating and updating documentation pertaining to these responsibilities. The Helpdesk Technician must ensure the smooth operation of computer hardware, networks, and peripherals, acting in accordance with company culture, best practices, and security protocols. A basic understanding of computer networking is required to perform these duties effectively.

This is an onsite position working out of our Edmonton office Monday through Friday.

You will be responsible for supporting the office independently and will be the point of contact for all office related issues.

What You Will Do

User Support and Issue Resolution: Helpdesk Technicians are the primary point of contact for user requests received through the Help Desk. Support is offered through various channels, including phone, email, remote access, or in-person assistance. The main objective is to troubleshoot and resolve technical issues efficiently. If an issue cannot be resolved, it is escalated to the appropriate team or supervisor to achieve timely resolution.
Hardware and Peripheral Management: This role includes procuring, configuring, and supporting workstations, printers, and other peripherals. The Helpdesk Technician ensures all equipment is properly set up and maintained to meet both organisational standards and user requirements.
Asset and Licence Management: Maintaining accurate records for asset management is a key responsibility. This includes tracking hardware inventory and overseeing assigned software licences to ensure compliance with company policies and optimal utilisation of resources.
System Maintenance and Security Compliance: The Helpdesk Technician is responsible for conducting routine maintenance, applying software updates, and managing patches on a regular basis. These activities are essential for maintaining system performance and ensuring adherence to established security policies.
Account and Access Administration: Creating and managing user accounts, permissions, and access for both internal systems and SaaS applications is a core duty. The Helpdesk Technician ensures users have appropriate access while upholding security standards.
Project Participation: The Helpdesk Technician actively participates in helpdesk-related projects as assigned by the supervisor. These projects may involve implementing new technologies, enhancing existing processes, or providing support for broader IT initiatives.
Task Management and Efficiency: Effective prioritisation of tasks and time management are crucial for incident resolution. The technician is responsible for ensuring all duties are completed in an organised and timely manner to support overall IT operations.

Requirements:

What You Will Need to Succeed

A minimum of 3 years experience in a helpdesk role is required.

Technical Expertise

Microsoft 365 Admin Centre and Active Directory: Strong familiarity with Microsoft 365 Admin Centre and Active Directory is required to manage users, groups, and resources effectively within the organisation.
Microsoft Intune: Working knowledge of Microsoft Intune is essential for managing devices and policies, supporting secure and efficient administration of endpoints.
Office 365 Applications: Proficiency in Office 365 applications is required to support users and maintain productivity tools throughout the organisation.
System Imaging and Deployment: Hands-on experience with imaging and deploying laptop and desktop systems is vital for hardware refreshes and new user setups.

Analytical and Problem-Solving Skills

Analytical Abilities: Excellent analytical and problem-solving skills are necessary to assess and resolve a variety of technical issues.
Technical Issue Diagnosis: Proven ability to efficiently diagnose and resolve technical problems, minimising downtime for users.
Hardware and Operating Systems: Solid understanding of computer hardware and both Windows and macOS operating systems is required for effective troubleshooting and user support.

Communication Skills

Verbal and Written Communication: Strong verbal and written communication skills are essential for interacting with users, documenting procedures, and collaborating with the IT team.

Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected status as required by applicable law.

Apply Now

Refine Your Search

it technician jobs in alberta

Helpdesk Technician

Computer Network Technician

IT Field Technician

Information Services Technician

Network Operations Technician

CCTV/IT Field Technician

Service Desk Technician

Data Center Technician- Medicine Hat

Network Engineer/ Field Network Technician (Freelancer) – EDMONTON, ALBERTA

IT System - Escalations Technician

Tier II Technician

Operations System Technician

Occasional Work: Server Hardware/Network Technician

On Site Technical Support Technician

POS Support Technician - Seasonal

Tier 1 Technician (In-Office)

Help Desk Technician (Canada Summer Job)

Field Service Consultant Edmonton

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