Markham, On Cisco systems Jobs – 82 Openings This Week

IT Service Desk Analyst-Full-Time-Downsview
Serco North America —Downsview, ON
- Part-time
- Computer Science
- Bachelor's
- Computer networking
6d
Senior AV Systems Integrator
sparkAV ltd. —Toronto, ON
- $60,000–$90,000 a year
- Full-time
- Bilingual
- Schematics
- Software troubleshooting
- Wellness program
- Mileage reimbursement
Quick apply
23h
IT Site Operations Manager
Tridel —Toronto, ON
- $80,000–$95,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Microsoft Office
Quick apply
7d
Senior Infrastructure Architect
Ontario Medical Association —Toronto, ON
- $92,835–$98,640 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's
- Wellness program
Operator II - Customer Support Center
NRT Technology Corp. —Toronto, ON
- Full-time
- Computer Science
- Customer service
- Analysis skills
- Dental care
- Paid time off
Quick apply
14d
Desktop Support Engineer (Independent Contractor)
Axiom Technologies —North York, ON
- Full-time
- Customer service
- Windows
- In-person
6d
Network Tools Analyst
Scotiabank —Toronto, ON
- Spanish
- Computer Science
- Engineering
- Tuition reimbursement
IT/OT Senior Systems Administrator
Northland Power —Toronto, ON
- $83,200–$104,000 a year
- Full-time
- Azure
- Computer Science
- Master's degree
- Wellness program
- Dental care
Senior Manager, Network Operations
Marqeta —Toronto, ON
- $177,100–$221,400 a year
- Remote
- Computer Science
- DevOps
- AWS
13d
Senior Manager, IT Infrastructure & Operations
ICES Central —Toronto, ON
- $120,000–$140,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Bachelor's
- Employee assistance program
Quick apply
Sr. Engineering Manager, Cloud
Redpanda Data —Toronto, ON
- $240,000–$285,000 a year
- On call
- Remote
- Azure
- AWS
- Software development
SDWAN and Meraki
Tata Consultancy Services —Toronto, ON
- Computer networking
11d
Senior Cybersecurity Pre-Sales Technical Architect
GlassHouse Systems —Toronto, ON
- $150,000–$200,000 a year
- Full-time
- Azure
- Computer Science
- Sales
- Dental care
- Vision care
Quick apply
AV Systems Designer
sparkAV ltd. —Toronto, ON
- $70,000–$90,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Mileage reimbursement
- Dental care
Quick apply
Forward Deployed Engineer
Hitachi —Toronto, ON
- $125,000–$270,000 a year
- Full-time
- Azure
- SQL
- AWS
OT Automation Specialist
Terra Dygital Solutions Inc. —Toronto, ON
- From $90,000 a year
- Computer Science
- Engineering
- Electrical Engineering
Solutions Architect
Technology Integration Group (TIG) —Toronto, ON
- Analysis skills
- Presentation skills
- Bachelor's
Procurement Specialist, Technology
Plan Group —Vaughan, ON
- ERP systems
- Bachelor's
- Construction
Quick apply
Principal Product Designer.
PagerDuty —Toronto, ON
- $159,000–$209,000 a year
- Part-time
- Hybrid work
- DevOps
- AI
- Employee stock purchase plan
- Designated paid holidays
Senior Network Architect
TCAT Div of Toromont Industries Ltd —Concord, ON
- $90,020–$112,525 a year
- Customer service
- Bachelor's
- Computer networking
- Flexible schedule
Quick apply

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IT Service Desk Analyst-Full-Time-Downsview

Serco North America -
Downsview, ON

Apply Now

Job details

Part-time
6 days ago

Qualifications

ITIL Certification
Computer Science
LAN
Firewall
VoIP
Bachelor's
WAN
Computer networking
Active Directory
Information Technology

Full job description

Position Description & Qualifications

Purpose of the Job:

This role focuses on keeping clients satisfied with the IT services through day-to-day service support by delivering and maintaining a high quality of service.
This role is responsible of troubleshooting technical issues, ensuring that service agreements get met and tickets are resolved and closed in a timely manner.
This role requires dealing with the clients and other team members in a professional manner.

Primary Duties and Responsibilities:

The Service Desk Analyst is the expert on the endpoint and end user problems and provides system and user support without supervision. The analyst is also responsible to ensure all services are delivered in accordance with the SOPs and guidelines, which includes:
- Provide remote service assistance using various web-based remote support tools when necessary.
- Troubleshoot system / network issues and provide Root Cause Analysis (RCA) working effectivity with partners and while collaborating with other IT streams.
- logging all the cases properly and update/close the tickets in a timely manner. Maintain service ticket ownership throughout the life of the support incident.
- Escalate high-profile issues for appropriate handling and routing.
- Vendor assignment and escalations
- Ensure issues/requests are resolved in a timely manner and in accordance with standard operating procedures.
- Provide off-hour support to avoid any service impact to the customer.
- Provide end-point support including but not limited to desktops, laptops, AIO, tablets & KIOSKs
- Record unique cases to be included in Knowledge base.
- Communicate recurring cases within the team to address the root cause.
- Participate in incident reviews as required.
- Assume responsibility for multiple concurrent issues, applying appropriate prioritization.
- Maintain a professional and friendly attitude while communicating with customers and colleagues.
- Perform other technical duties as assigned.

Qualifications

A Bachelor's degree in Information Technology / Computer Science or related disciplines e.g. Engineering
Microsoft certification preferred.
Cisco Certification preferred.
ITIL Certification preferred.

Experience

Candidates with 2 to 4 years of experience in a similar role
Experience managing/troubleshooting windows endpoints.
Experience managing/troubleshooting other ancillary endpoints (printers, scanners, POS pads, cameras etc.)
Software Installs, Active Directory
Experience managing network systems: Firewall, routers and switches in a large enterprise.
Experience managing VoIP systems.
LAN, WAN support and troubleshooting experience.
Familiarity and experience supporting the Government of Ontario IT Standards (GO-ITS).
Ability to work under limited supervision.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].

Apply Now

Refine Your Search

cisco systems jobs in markham, on

IT Service Desk Analyst-Full-Time-Downsview

Senior AV Systems Integrator

IT Site Operations Manager

Senior Infrastructure Architect

Operator II - Customer Support Center

Desktop Support Engineer (Independent Contractor)

Network Tools Analyst

IT/OT Senior Systems Administrator

Senior Manager, Network Operations

Senior Manager, IT Infrastructure & Operations

Sr. Engineering Manager, Cloud

SDWAN and Meraki

Senior Cybersecurity Pre-Sales Technical Architect

AV Systems Designer

Forward Deployed Engineer

OT Automation Specialist

Solutions Architect

Procurement Specialist, Technology

Principal Product Designer.

Senior Network Architect

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