edmonton ab complaints manager Jobs – 326 Openings This Week

Manager, client relations and Risk Management
The Good Samaritan Society —Edmonton, AB
- $81,267–$112,892 a year
- Full-time
- Microsoft Office
- Bachelor's
- Organizational skills
- Employee assistance program
Quick apply
Live-In Resident Manager
Confidential —Edmonton, AB
- $60,000–$80,000 a year
- Weekends as needed
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Department Manager, Grocery
The North West Company —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Building Manager
Spartan Enhanced Property Management —Edmonton, AB
- From $50,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Maintenance
Quick apply
1d
Executive Sous Chef (Hell's Kitchen)
River Cree Resort & Casino —Enoch, AB
- Weekends as needed
- Sanitation
- Finance
- Hotel
Service Advisor
Kia West Edmonton —Edmonton, AB
- Up to $144,000 a year
- Full-time
- Mechanic experience
- Sales
- Customer service
- Dental care
Quick apply
Sous Chef (Hell's Kitchen)
River Cree Resort & Casino —Enoch, AB
- Weekends as needed
- Sanitation
- Finance
- Hotel
Experienced Retail Department Manager, General Merchandise - Northern Canada
Northern / NorthMart —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Lead, Production Quality
Air Liquide —Sherwood Park, AB
- Full-time
- Word processing
- English
- Presentation skills
Assistant Branch Manager
Convoy Supply —Acheson, AB
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
6d
Experienced Retail Department Manager, Grocery - Northern Canada
Northern / NorthMart —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Service Writer
Western Star Trucks (North) Ltd —Acheson, AB
- $60,000–$75,000 a year
- Full-time
- Management
- Customer service
- High school diploma or GED
- Disability insurance
- Dental care
Quick apply
5d
Regional Safety Supervisor (Driver Trainer)
Air Liquide —Edmonton, AB
- Full-time
- Driving
- Travel
- Regional
6d
Retail Shift Leader
Canna Cabana —St. Albert, AB
- Part-time
- Customer service
- Microsoft Office
- High school diploma or GED
4d
Work From Home Inbound Contact Centre Agent
The Sydney Call Centre —Alberta
- Remote
- Sales
- Customer service
- High school diploma or GED
- Designated paid holidays
- Work from home
Experienced Retail Department Manager, Convenience - Northern Canada
Northern / NorthMart —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Residential Community Manager
McLeod Realty & Management Ltd. —Edmonton, AB
- From $58,000 a year
- Weekends as needed
- Customer service
- English
- Microsoft Office
- Dental care
- Paid time off
Quick apply
2d
Experienced Retail Department Manager, Produce - Northern Canada
Northern / NorthMart —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Remote Inbound Customer Service Representative
The Sydney Call Centre —Alberta
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
The Sydney Call Centre —Alberta
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance

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Manager, client relations and Risk Management

The Good Samaritan Society -
Edmonton, AB

Quick apply

Job details

Permanent | Full-time
$81,267–$112,892 a year

Qualifications

Microsoft Office
Bachelor's
Organizational skills
Business continuity planning
Business
Communication skills
Time management

Full job description

As the largest not-for-profit provider of seniors’ care in Alberta and British Columbia, The Good Samaritan Society and Good Samaritan Canada (together, Good Samaritan) have been providing exceptional care and support since 1949. We are faith-based, not-for-profit organizations committed to creating safe, comfortable communities where individuals experience caring, belonging, and purpose.

Reporting to the VP and Chief Quality Officer (CQO) the Manager Client Relations and Risk Management is the initial point of contact for patient/family/staff who contact client relations. This position acts in accordance with the Mission, Vision and Values, demonstrating a professional, respectful, compassionate demeanor.
Client Relations role provides residents/clients, their caregivers, staff and other healthcare partners' assistance and support when raising and handling issues and concerns. This position manages the complaint intake and event management process according to current policies and standards and serves as a proactive resource/conduit for concern and complaint resolution.

The position serves as a central resource for information concerning resident’/clients rights and responsibilities and facilitates communication of the issues to the appropriate internal staff member, ensuring a timely and complete follow up. The primary goal of the Coordinator Client Relations is to ensure that resident/client receive the best possible customer service while upholding the organizations, vision, mission, values and purpose

This role works in a highly confidential setting which has a high profile with both external and internal customers. The Coordinator Client Relations is required to become familiar with and utilize the Good Samaritan Policies and Procedures and relevant legislation such as: Health Information Act, Freedom of Information and Protection of Privacy Act

The Manager, Client Relations and Risk Management is accountable for risk management registrar and compliance, including the development and management of Business Continuity requirements within Good Samaritan.

The Manager is responsible for risk management and business continuity functions to enhance and protect organizational value by providing stakeholders with risk-based, objective and reliable information. This is accomplished by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes.

This role provides oversight of the enterprise risk management framework and works closely with senior leadership to ensure that the Good Samaritan’s approach to integrated risk management is sound, relevant and effective.
Educational and other Qualifications

A university undergraduate degree in health related discipline related field is required
Business continuity management certification is an asset
Risk management certification or education is an asset

Work Experience

Minimum 2 years’ experience in a health care environment, preferably in continuing care or seniors health.
Member in good standing with the applicable governing professional regulatory body
Experience in business continuity management best practices, protocols and standards preferred

Knowledge, Skills, and Abilities

Has excellent attention to detail, and exceptional listening skills.
Has excellent attention to detail, and exceptional listening skills.
Ability to work independently using sound judgement to evaluate and prioritize concerns
Ability to manage multiple concerns/situations within tight deadlines; excellent time management and organizational skills
Ability to work in a stressful, active area and deal with frequent interruptions.
Must handle all contacts with tact and diplomacy and excellent communication skills.
Must be flexible and adaptable to change.
Knowledge of relevant legislation pertaining to resident/client care and health information
Knowledge of resident/client rights and responsibilities as supported in policy, and customer service principles
Knowledge of Accreditation Canada and other provincial/ regional heatlh authority regulatory standards
Proficiency in data analysis and statistical trending
Knowledge of Good Samaritan operations, quality, risk, and performance management principles
Self-motivated, able to work independently and within a team
Demonstrated knowledge and commitment to continuous quality improvement
Demonstrated ability to handle confidential information with discretion and professionalism
Working knowledge of MS Office suite

Good Samaritan is committed to upholding the values of diversity, equity, inclusion, and reconciliation in the workplace at all levels of the organization, as well as in the delivery of our services. We encourage applications from people of all backgrounds including, but not limited to, Indigenous peoples, racialized groups, people with disabilities, and people from the 2SLGBTQ+ community.

Job Types: Full-time, Permanent

Pay: $81,267.00-$112,892.00 per year

Benefits:

Company events
Company pension
Employee assistance program
Extended health care
On-site gym
On-site parking

Ability to commute/relocate:

Edmonton, AB T6C 4G8: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Member in good standing of applicable professional regulatory body?
Are you legally entitled to work in Canada?

Education:

Bachelor's Degree (preferred)

Experience:

health care environment: 2 years (preferred)

Licence/Certification:

Risk management certificate (preferred)
Business Continuity management certificate (preferred)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in edmonton ab

Manager, client relations and Risk Management

Live-In Resident Manager

Department Manager, Grocery

Building Manager

Executive Sous Chef (Hell's Kitchen)

Service Advisor

Sous Chef (Hell's Kitchen)

Experienced Retail Department Manager, General Merchandise - Northern Canada

Lead, Production Quality

Assistant Branch Manager

Experienced Retail Department Manager, Grocery - Northern Canada

Service Writer

Regional Safety Supervisor (Driver Trainer)

Retail Shift Leader

Work From Home Inbound Contact Centre Agent

Experienced Retail Department Manager, Convenience - Northern Canada

Residential Community Manager

Experienced Retail Department Manager, Produce - Northern Canada

Remote Inbound Customer Service Representative

Remote Call Center Representative

I want to receive the latest job alerts for complaints manager in edmonton ab

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