General Manager
Full-Time | Retirement Living Community | North Bay, ON
Who We Are
Plan A Staffing is a healthcare staffing agency dedicated to supporting long-term care and retirement living communities across Ontario. We partner with homes to provide reliable, high-quality staffing solutions that ensure residents receive consistent, compassionate care.
We believe that great care starts with great people. Our mission is to connect exceptional healthcare professionals with the communities that need them, supporting a resident-centered approach built on dignity, independence, and quality of life.
About the Opportunity
Plan A Staffing is recruiting a General Manager on behalf of a retirement living partner community located in North Bay, Ontario. This is a full-time, site-based leadership role within a well-established retirement residence committed to delivering an exceptional resident experience.
This is an exciting opportunity for an experienced senior living leader to take ownership of a community and make a meaningful impact on the lives of residents, families, and staff.
Position Purpose
The General Manager is responsible for the overall leadership, operational performance, regulatory compliance, financial management, occupancy, and resident satisfaction of the retirement residence. The General Manager ensures the residence operates in accordance with the Retirement Homes Act, RHRA standards, applicable company policies, and all relevant legislation while delivering high-quality services in a safe, resident-centered environment.
The General Manager is accountable for operational excellence, team leadership, occupancy growth, financial performance, and regulatory compliance. This role functions as the senior site leader and primary liaison with ownership and operations leadership.
Key Accountabilities
Operational Leadership
- Provide overall leadership and direction for all departments within the residence
- Ensure consistent delivery of high-quality resident services
- Oversee daily operations including care, dining, housekeeping, maintenance, recreation, and administration
- Ensure the residence environment is safe, clean, and welcoming
- Lead management team meetings and operational reviews
- Monitor operational performance indicators and implement improvements
- Ensure emergency preparedness and crisis management protocols are in place
- Promote a resident-centered culture focused on dignity, independence, and choice
Occupancy and Sales Performance
- Accountable for achieving occupancy targets
- Monitor occupancy, move-ins, move-outs, and waitlists
- Partner with marketing and sales to drive occupancy growth
- Participate in tours and prospect engagement as required
- Support community outreach and referral relationships
- Monitor suite readiness and turnover timelines
- Review competitive market trends
- Ensure timely follow-up on inquiries and leads
- Develop strategies to reduce vacancy and increase retention
Financial Management
- Develop and manage the annual operating budget
- Monitor revenue, expenses, and financial performance
- Ensure occupancy and service revenue targets are met
- Approve purchases and manage departmental spending
- Monitor labour costs and staffing efficiency
- Review monthly financial statements and variance reports
- Implement corrective actions as required
- Oversee accounts receivable and collections
- Support capital planning initiatives
Resident Experience and Quality
- Promote a high-quality resident experience across all services
- Address resident and family concerns in a timely and professional manner
- Support resident council and engagement initiatives
- Monitor satisfaction indicators and implement improvements
- Ensure service delivery aligns with resident assessments
- Promote aging in place philosophy where appropriate
- Support an interdisciplinary care approach
Human Resources and Team Leadership
- Provide leadership and direction to department managers
- Support recruitment, hiring, and onboarding
- Ensure appropriate staffing levels are maintained
- Lead performance management and coaching
- Address employee relations issues
- Support engagement and retention initiatives
- Ensure training and orientation requirements are met
- Promote teamwork and accountability
- Participate in labour relations and collective agreement administration where applicable
Regulatory Compliance and RHRA Accountability
The General Manager is responsible for ensuring the residence maintains compliance with the Retirement Homes Act, Retirement Homes Regulatory Authority standards, and all applicable legislation.
RHRA and Retirement Homes Act Compliance
- Ensure compliance with licensing requirements
- Ensure care service standards are met and monitored
- Oversee resident assessments and service plans
- Ensure required staff training and documentation is maintained
- Ensure incident reporting requirements are followed
- Oversee complaint management processes
- Ensure emergency planning and fire safety compliance
- Ensure quality improvement and risk management practices are implemented
- Maintain inspection readiness and implement corrective action plans
Operational Regulatory Oversight
- Act as primary contact for RHRA inspections
- Ensure required documentation is maintained and audit ready
- Oversee incident reporting, tracking, and follow-up
- Ensure policies and procedures are current and followed
- Monitor risk management and quality assurance programs
- Ensure staff education and regulatory training requirements are met
Legislative Compliance
Ensure compliance with applicable legislation including but not limited to:
- Residential Tenancies Act
- Occupational Health and Safety Act
- Employment Standards Act
- Public Health requirements
- PHIPA
- AODA
- Fire Code
Risk Management and Safety
- Ensure compliance with health and safety legislation
- Lead Joint Health and Safety Committee participation
- Oversee infection prevention and control practices
- Ensure emergency preparedness and fire safety compliance
- Monitor incident trends and implement improvements
- Ensure a workplace safety culture is maintained
Leadership and Culture
- Provide visible and accessible leadership within the residence
- Promote a positive and respectful workplace culture
- Support continuous improvement initiatives
- Foster collaboration across departments
- Represent the residence within the North Bay community
- Act as an ambassador for the organization and its values
Qualifications
- Post-secondary education in healthcare administration, business, hospitality, or related field preferred
- Minimum three to five years of leadership experience in retirement living, long-term care, or hospitality
- Experience managing multi-department operations
- Strong knowledge of retirement home regulatory requirements and RHRA standards
- Experience managing budgets and financial performance
- Demonstrated leadership and team development skills
- Strong communication and problem-solving abilities
- Customer service focused leadership style
- Strong knowledge of Ontario employment legislation and HR best practices
- Experience supporting multi-site or corporate environments is an asset
- Valid driver's license and access to a reliable vehicle
Key Relationships
Internal
- Director of Care / Wellness Manager
- Department Managers including Food Services, Environmental Services, Housekeeping, Recreation, Administration, and Sales
- Human Resources
- Finance and Accounting
- Marketing and Sales Team
External
- Residents and Families
- Prospective Residents
- Retirement Homes Regulatory Authority (RHRA)
- Public Health
- Local Hospitals and Health Care Providers
- Community Care Providers and Agencies
- Vendors and Service Providers
- Emergency Services
- Community Organizations and Referral Partners
What Success Looks Like
The General Manager is successful in this role when the residence demonstrates strong operational performance, high resident satisfaction, regulatory compliance, and achievement of occupancy and financial targets.
Key indicators of success include:
- Residence meets or exceeds occupancy targets
- Strong resident and family satisfaction
- Positive team engagement and retention
- Successful RHRA inspections with minimal findings
- Compliance with all regulatory and legislative requirements
- Stable staffing levels and an effective leadership team
- Financial performance aligned with approved budget
- Strong community reputation and referral relationships
- Effective resolution of resident, family, and employee concerns
- Safe environment with reduced incidents and risks
- Operational efficiencies and continuous improvement initiatives implemented
- High-quality resident experience across all services
Working Conditions
- This position is based at the retirement residence in North Bay, Ontario
- Occasional evening and weekend work may be required to support operational needs, resident matters, or employee relations issues
- Participation in an on-call rotation or availability outside of regular business hours may be required to support operational continuity
- Occasional travel may be required for meetings or training
- The role requires flexibility to respond to urgent operational, resident care, staffing, or regulatory matters
- The position involves regular interaction with residents, families, staff, visitors, and external partners
- Work is performed in a fast-paced, service-driven retirement living environment
Recruitment Accessibility Statement
Plan A Staffing is committed to providing accommodation in accordance with applicable accessibility and human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
This job description is intended to describe the general nature and level of work associated with this position. Responsibilities may evolve as organizational needs change.
Pay: Up to $85.00 per hour
Work Location: In person
