north vancouver bc service dispatcher Jobs – 33 Openings This Week

Dispatch Coordinator & Customer Service With Kato Electrical Inc.
Kato Electrical Inc —Vancouver, BC
- $50,000–$60,000 a year
- Full-time
- Customer service
- Analysis skills
- Data entry
- Dental care
- Paid time off
Quick apply
Truck Dispatcher
HAP Trucking ltd —Delta, BC
- $4,500–$6,000 a month
- Full-time
- Customer service
- Communication skills
- Dental care
- Paid time off
Quick apply
Dispatcher
Total Sanitation Services —Coquitlam, BC
- $27–$30 an hour
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
Service Dispatcher
Reliable Equipment Rentals Ltd. —Richmond, BC
- $26–$32 an hour
- Full-time
- Customer service
- Microsoft Office
- Construction
- Disability insurance
- Dental care
Quick apply
2d
Experienced same-day Courier Dispatcher
Burrard Transport Ltd —Port Coquitlam, BC
- $27–$32 an hour
- Full-time
- Customer service
- Analysis skills
- Data entry
- Profit sharing
- Dental care
Quick apply
Dispatcher
Bumper to Bumper —North Vancouver, BC
- From $19 an hour
- Full-time
- Customer service
- High school diploma or GED
- In-person
- Employee assistance program
Scale House & Logistics Dispatcher
Mitchell Metal Recycling —Richmond, BC
- $45,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
5d
Dispatcher/ Internal Service Advisor- OpenRoad Honda Burnaby
OpenRoad Auto Group —Burnaby, BC
- $50,000–$60,000 a year
- Full-time
- Dental care
Quick apply
5d
Dispatcher (Service Industry)
Crown Glass Ltd —Burnaby, BC
- $55,000–$65,000 a year
- Full-time
- Plumbing
- HVAC
- Construction
- Dental care
Quick apply
2d
Service Dispatcher
Reid Brothers Plumbing & Heating Ltd. —Vancouver, BC
- $48,000–$56,000 a year
- Overtime
- Customer service
- Microsoft Office
- High school diploma or GED
Quick apply
Dispatcher
Transco Freightways Ltd —Delta, BC
- $3,500–$4,500 a month
- Full-time
- Analysis skills
- Data entry
- Typing
Quick apply
After Hours Dispatcher
Western Pacific Transport Ltd. —Delta, BC
- $19–$20 an hour
- Full-time
- English
- Microsoft Office
- Analysis skills
- Dental care
- Paid time off
Quick apply
13d
Service Dispatcher
Broadway Refrigeration —Burnaby, BC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HVAC
- Designated paid holidays
- Dental care
Quick apply
truck dispatcher
Devson Freightways Ltd. —Surrey, BC
- $31.35 an hour
- Weekends as needed
- English
- High school diploma or GED
Assistant Bus Dispatcher (part-time) 2026
Intercruises Shoreside & Port Services —Vancouver, BC
- $18.75–$20.00 an hour
- Part-time
- Communication skills
Holding Lot Representative (part-time) 2026
Intercruises Shoreside & Port Services —Vancouver, BC
- $18.75–$20.00 an hour
- Part-time
- Communication skills
Dispatcher (Evening Shift)
Lineage Logistics —Delta, BC
- $21.88–$34.18 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- Organizational skills
- Disability insurance
- Dental care
Quick apply
13d
Bus Dispatcher
Intercruises Shoreside & Port Services —Vancouver, BC
- Weekends as needed
- Customer service
- English
- Organizational skills
Tower Operator
Westminster Toyota —New Westminster, BC
- Full-time
- Leadership
- Communication skills
- Dental care
Quick apply
Truck Dispatcher
TFL —Delta, BC
- $3,500–$4,000 a month
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply

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service dispatcher jobs near north vancouver bc

Dispatch Coordinator & Customer Service With Kato Electrical Inc.

Kato Electrical Inc -
Vancouver, BC

Quick apply

Job details

Permanent | Full-time
$50,000–$60,000 a year

Qualifications

Customer service
Supply chain
Analysis skills
Transportation management systems
Data entry
Communications
Typing
Freight
Phone etiquette

Full job description

Job Posting: Customer Service & Dispatch Representative (CSR/DSR)

Location: Vancouver, BC

Employment Type: Full-time

About the Role

We are seeking a highly motivated Customer Service & Dispatch Representative (CSR/DSR) to be the frontline voice of our company and the key link between our customers, technicians, and service team. This hybrid role combines the duties of a Customer Service Representative and a Dispatcher — meaning you will not only provide an outstanding first impression for customers, but also ensure technicians are scheduled and dispatched effectively to maximize productivity, customer satisfaction, and company growth.

Key ResponsibilitiesCustomer Service

· Answer incoming calls (150-200 per week expected) and online scheduling requests.

· Deliver an excellent first impression by showing empathy, professionalism, and enthusiasm on every call.

· Schedule service calls in Company CRM while confirming payment methods and explaining our Upfront Pricing system.

· Track and record advertising sources for marketing purposes.

· Make customer follow-up calls, handle complaints, and build long-term customer trust.

Dispatch

· Monitor technician schedules and assign jobs based on priority, location, availability, and skillset.

· Call customers 30–45 minutes prior to a technician’s arrival and update them in case of delays.

· Ensure technicians provide status updates (arrival, diagnosis, completion) and follow up with customers as needed.

· Manage daily call slots, balancing new calls, callbacks, and carryover jobs.

· Track parts and restocking requests, coordinating with warehouse or apprentices to minimize downtime.

· Support after-hours and on-call operations by coordinating emergency service requests.

Sales & Outbound Growth

· Promote and sell membership/maintenance plans during inbound and outbound calls.

· Conduct outbound follow-up calls and emails to unsold estimates, past customers, and leads that fell off.

· Support marketing campaigns that generate new leads (reactivation of past customers, seasonal promotions, etc.).

What We Expect

· Friendly, empathetic, and clear communicator with strong phone presence.

· Detail-oriented and highly organized to manage scheduling and technician coordination.

· Proactive problem-solver who can handle objections, resolve issues, and escalate only when necessary.

· Ability to thrive in a fast-paced environment and remain calm under pressure.

· Team player who works closely with technicians, supervisors, and managers to deliver seamless service.

· Commitment to continuous training and growth. This includes participation in structured role-play exercises, exams, and ongoing coaching to master our company’s communication methods, objection-handling, scripts, and industry best practices.

Training & Growth

· Structured Development Program: Ongoing training with testing and accountability to ensure mastery of service and dispatch excellence.

· Script & Guideline Mastery: Learn, apply, and maintain consistency with our proven communication methods and scheduling systems.

· Performance Coaching: Regular reviews, role-play sessions, and mentorship for personal and professional growth.

Key Performance Indicators (KPIs)Service & Dispatch Excellence

· Call Booking Rate: 85%+ of incoming calls successfully converted into demand & opportunity calls

· Response Time: All calls answered within 3 rings; callbacks returned within 10 minutes.

· Dispatch Accuracy: 95%+ of jobs dispatched correctly on first assignment.

· Customer Updates: 100% of customers notified of technician arrival within 30–45 minutes.

· Follow-Up Completion: 100% of required callbacks, complaints, or parts-related follow-ups documented and completed.

· Technician Utilization: Support techs to maintain 3–4 quality jobs per day.

· Marketing Source Tracking: 100% of new leads have referral source recorded.

Training & Quality Standards

· Training Adherence: 90%+ completion rate on required training modules, exams, and role-play sessions.

· Script & Guideline Compliance: 90%+ adherence rate (measured via call reviews and QA checks).

Sales & Growth

· Membership Sales Conversion: Minimum of 10–15 memberships sold per month.

· Outbound Rehash Campaigns: 100+ outbound calls/emails completed per week with a tracked conversion percentage.

· Lead Reactivation: 10–15% of outbound contacts result in booked service calls.

· Customer Satisfaction: Maintain 4.7+ average post-call or follow-up rating.

Benefits

· Competitive hourly rate + performance incentives

· Paid breaks and structured scheduling support

· Ongoing professional development with a clear career path

· Growth opportunities in a fast-expanding company

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Extended health care
On-site parking
Paid time off
Vision care

Experience:

Customer Service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

service dispatcher jobs in north vancouver bc

Dispatch Coordinator & Customer Service With Kato Electrical Inc.

Truck Dispatcher

Dispatcher

Service Dispatcher

Experienced same-day Courier Dispatcher

Dispatcher

Scale House & Logistics Dispatcher

Dispatcher/ Internal Service Advisor- OpenRoad Honda Burnaby

Dispatcher (Service Industry)

Service Dispatcher

Dispatcher

After Hours Dispatcher

Service Dispatcher

truck dispatcher

Assistant Bus Dispatcher (part-time) 2026

Holding Lot Representative (part-time) 2026

Dispatcher (Evening Shift)

Bus Dispatcher

Tower Operator

Truck Dispatcher

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