Ottawa, On Service manager Jobs – 303 Openings This Week

Assistant Service Manager, Otto's Ottawa
Otto's Service Centre Ltd. (Otto's BMW) —Ottawa, ON
- $75,000 a year
- Full-time
- Customer service
- Microsoft Office
- Bachelor's
- Dental care
- Vision care
Quick apply
Automotive Service Advisor - Centre Manager
Mister Transmission —Ottawa, ON
- $25–$45 an hour
- Full-time
- Sales
- Customer service
- Team management
Quick apply
2d
Automotive Service Manager
Pathway Hyundai —Orleans, ON
- $90,000–$120,000 a year
- Full-time
- Bilingual
- Sales
- Customer service
- Dental care
- Paid time off
Quick apply
3d
Program Leader- National Services Region
Defence Construction Canada —Ottawa, ON
- $110,000–$140,000 a year
- Full-time
- Hybrid work
- Bilingual
- Engineering
- English
- Wellness program
- Mileage reimbursement
3d
Program Leader- National Services Region
Defence Construction Canada —Gatineau, QC
- $110,000–$140,000 a year
- Full-time
- Hybrid work
- Bilingual
- Engineering
- English
- Wellness program
- Mileage reimbursement
3d
Program Leader- National Services Region
Defence Construction Canada —Chelsea, QC
- $110,000–$140,000 a year
- Full-time
- Hybrid work
- Bilingual
- Engineering
- English
- Wellness program
- Mileage reimbursement
3d
Used Car Manager - Bank Street Mitsubishi/Bank Street Kia
Dilawri Automotive Group —Gloucester, ON
- $90,000–$140,000 a year
- Full-time
- Microsoft Excel
- Management
- Sales
- Disability insurance
- Dental care
Quick apply
11d
Program Leader- National Services Region
Defence Construction Canada —Cantley, QC
- $110,000–$140,000 a year
- Full-time
- Hybrid work
- Bilingual
- Engineering
- English
- Wellness program
- Mileage reimbursement
3d
Lead Carpenter
Lifestyle Home Products —Ottawa, ON
- $30–$35 an hour
- Full-time
- Carpentry
- Travel
- Power tools
Quick apply
Service Operations Manager - RV Dealership
RV Canada —Ottawa, ON
- $72,000–$85,000 a year
- Full-time
- Management
- Mechanic experience
- Sales
- Disability insurance
- Dental care
Quick apply
Manager
3 Brasseurs Canada —Kanata, ON
- $58,000–$68,000 a year
- Weekends as needed
- Hospitality
- Management
- Sales
- Employee assistance program
Quick apply
Project Manager - Residential Roofing
Firon Roofing —Ottawa, ON
- $75,000–$125,000 a year
- Full-time
- CRM software
- Management
- English
- Profit sharing
- Dental care
Quick apply
1d
Technical Account Manager
APS Aerospace Corp. —Gloucester, ON
- $65,000–$80,000 a year
- Full-time
- Computer Science
- Engineering
- SQL
- Disability insurance
- Dental care
Quick apply
Automotive Sales Manager - Orleans Mitsubishi
Dilawri Automotive Group —Ottawa, ON
- From $85,000 a year
- Full-time
- Management
- Sales
- In-person
- Disability insurance
- Dental care
Quick apply
1d
Sales Manager
RV Canada Ottawa —Nepean, ON
- $60,000–$80,000 a year
- Full-time
- Sales
- English
- Bachelor's
- Disability insurance
- Dental care
Quick apply
Sales Manager, Otto's Ottawa
Westboro Auto Imports Ltd. (Otto's Subaru) —Ottawa, ON
- $125,000 a year
- Weekends as needed
- Sales
- High school diploma or GED
- Dental care
- Vision care
Quick apply
Bilingual Service Team Leader
Cart Connection Canada —Ottawa, ON
- $25–$28 an hour
- Full-time
- Bilingual
- English
- Welding
- Dental care
- Vision care
Quick apply
1d
Site Manager
Apple Self Storage —Kanata, ON
- $47,000–$52,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Commercial / Architectural Territory Manager
Lynden Door Canada —Ontario
- Full-time
- Sales
- Project management
- Presentation skills
- Dental care
- Vision care
Quick apply
Automotive Sales Manager
Ogilvie Subaru —Gloucester, ON
- $80,000–$120,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Paid time off
Quick apply

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Assistant Service Manager, Otto's Ottawa

Otto's Service Centre Ltd. (Otto's BMW)
Ottawa, ON

Quick apply

Job details

Full-time
$75,000 a year

Qualifications

Business Management
College certificate
Customer service
Microsoft Office
Bachelor's
Computer skills
College diploma
Business
Leadership
Communication skills
Dealership experience
Time management

Full job description

About Otto’s

At Otto’s Ottawa, we pride ourselves on delivering premium automotive experiences across our award-winning dealerships. With a legacy of excellence in customer service, community involvement, and employee development, Otto’s is committed to being an employer of choice in the automotive industry.

Summary Job Description

Ensures the department provides the best possible service to the customers and achieves agreed profits and retention levels. The Assistant Service Manager assists in organizing, directing and controlling the activities of the service department staff to achieve plans and budgets ensuring optimum use of all material, financial and personnel resources. Reports to Service Manager.

Responsibilities

Conduct weekly evaluation of service sales performance of metro/ non-metro performance, labour and parts sales per vehicle, workshop efficiency, etc.;
Ensure proper controls in workshop lead times (spreading of bookings), including hours available and hours sold;
Ensure continuous checking of workshop repair quality; regular documented checks of 15% of all work completed above the normal quality and final checks carried out for each repair;
Responsible for the follow-up and tracking of open Work Orders and ensure invoicing is up-to-date;
Responsible for review of SOP biweekly and ensure customers are contacted for booking;
Document comeback analyses, repeat repairs identified; time analysis of work done by technicians, and formulate action plans for training;
Regularly check workshop organization of shop tools and floor cleanliness;
Conduct documented daily analysis of why vehicles stay overnight (Carry over Analysis);
Maintain and enforce company policies and procedures relating to the workshop;
Chair and attend weekly technician meeting, to include Parts department monthly;
Regularly review Aftersales performance in local market area; document proof of comparison and analysis for performance against potential, profitability, etc., including examination of competitor's performance where available;
Regularly shop and document the local market service labour rate in comparison to retailer profit targets;
Regularly shop and conduct quality checks of subcontractors. Document price comparisons and discrepancies in quality of work;
Provide assistance to Warranty Administration during audits;
Ensure Service department follows accounting directives of checking credit status of account customers before conducting work; all cash invoices are paid before the release of goods/vehicle;
Responsible for maximizing average hours per work order by ensuring all customers are correctly qualified, vehicle walk-arounds conducted and identifying maintenance or repairs from previous visits.
Ensure prevention and needed repairs are discussed and noted on invoice and in Reynolds;
Daily monitor of CSI Program results; to be analyzed for potential problems, documented review with employees, and additional training opportunities identified to ensure client satisfaction and achievement of CSI benchmark;
Responsible for personal introduction and/or full briefing of service department facilities is given to all new customers for all new and pre-owned car sales. Coordinate with Sales department;
Ensure procedures of additional work is recorded, authorized and that vehicle status is communicated at least once a day;
identify training opportunities for department staff to support maximizing customer service and average hours sales per work order;
identify and coordinate warranty rust repairs with Body Shop;
Responsible for the coordination all vehicle transport between dealership and body shop;
Ensure all customer needs are addressed including lifestyle and promotion of accessories; include point of sale material is up-to-date and displayed;
Adheres to all Federal, Provincial, Municipal, Manufacturer and Company policies, directives and procedures;
Perform all other related tasks.

Details

Posting for an existing job vacancy
Competitive pay structure starting from $75,000 annually including bonuses.

Skills

Strong product knowledge.
Excellent time management skills.
Excellent customer service skills.
Effective written communication skills.
Excellent interpersonal skills with an engaging and upbeat attitude.
Excellent verbal communication.
Organized and an attention to detail with the ability to document customer needs.
Ability to work in a team environment to achieve common goals.
Strong people management and leadership skills, be motivational, supportive, assertive and decisive.

Flexible and open to change; take on special tasks as needed.
Ability to manage customer complaints and to solve difficult problems.
Results-oriented and accountable.
Able to operate manual and automatic transmissions.
Intermediate computer skills and working with Microsoft Office

Education & Experience

College certificate or University degree in Automotive Studies, Business Management, Operations Management, or equivalent.
Minimum five (5) years of automotive experience in Service, Parts or Fixed Operations.
Strong technical knowledge.
Dealership experience preferred.
Knowledge and understanding of the overall functioning of the Service department and day-to-day operations of the Service department.

Why Join Otto’s?

Competitive salary and annual bonus opportunities
Comprehensive health, dental, vision benefits and life insurance
RRSP match after two years of employment
Vehicle purchase, service, and parts discounts
Ongoing professional development support
Be part of an integrity-first, well respected, family-owned company that places high value on its team and the communities it serves.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment. If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today.

Quick apply

Refine Your Search

service manager jobs in ottawa, on

Assistant Service Manager, Otto's Ottawa

Automotive Service Advisor - Centre Manager

Automotive Service Manager

Program Leader- National Services Region

Program Leader- National Services Region

Program Leader- National Services Region

Used Car Manager - Bank Street Mitsubishi/Bank Street Kia

Program Leader- National Services Region

Lead Carpenter

Service Operations Manager - RV Dealership

Manager

Project Manager - Residential Roofing

Technical Account Manager

Automotive Sales Manager - Orleans Mitsubishi

Sales Manager

Sales Manager, Otto's Ottawa

Bilingual Service Team Leader

Site Manager

Commercial / Architectural Territory Manager

Automotive Sales Manager

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