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Bilingual Customer & Sales Support Coordinator

Electric Avenue Manufacturing Inc. -
Halifax, NS

Quick apply

Job details

Full-time
$60,000–$72,000 a year

Qualifications

Bilingual
French
Sales support
Pricing
Order management system
Sales
Customer service
ERP systems
English
AWS
Zendesk
QuickBooks
B2B sales
HubSpot
Communication skills
Help desk

Full job description

About Electric Avenue

Electric Avenue is a Canadian electric vehicle charging company based in Halifax, Nova Scotia. We provide EV charging solutions for commercial, industrial, residential and fleet applications across North America.

We are growing quickly and are looking for a highly organized, bilingual customer and sales support professional to help our distributors, sales representatives and customers get fast, accurate information.

This is a customer-facing role focused on communication, quoting, order status, stock availability and sales support. It is not a technical troubleshooting role.

About the Role

The Bilingual Customer & Sales Support Coordinator will support Electric Avenue’s distributors, third-party sales representatives and customers across Canada, including English and French-speaking markets.

You will be responsible for handling day-to-day commercial inquiries, including order status, stock availability, lead times, product availability, quotations, pricing and general support.

You will work closely with sales, operations and leadership to make sure customers and sales reps receive accurate, timely information.

Key Responsibilities

Respond to customer, distributor and sales representative inquiries by phone and email
Support both English and French-speaking customers, including customers in Quebec
Prepare formal quotations using standard pricing and approved discount structures
Maintain and reference price lists
Provide information on stock availability, lead times, product availability and order status
Send product information, spec sheets and supporting documents to sales reps and distributors
Follow up on open orders and customer inquiries
Coordinate with operations and purchasing to confirm lead times and availability
Manage general inbox activity and ensure inquiries are closed or routed properly
Use systems such as HubSpot, Zendesk, Asana, AWS Connect, Cin7 and email tools
Maintain accurate customer and inquiry records
Escalate complex issues to the appropriate internal team

What Success Looks Like

Within 90 days, you should be able to:

Handle approximately 50% of the role independently
Respond to standard customer and sales rep inquiries without support
Create simple quotations using approved pricing
Provide accurate information on stock, pricing and order status
Build trust with distributors and sales reps through responsiveness and professionalism

Key Measures of Success

Response time to customer and sales rep inquiries
Quote turnaround time
Order inquiry resolution
Customer satisfaction
Accuracy of information provided
Number of open inquiries closed
Quality of communication in both English and French

Required Qualifications

Fully bilingual in English and French, written and spoken
Strong customer service or sales support experience
Experience preparing quotes, responding to customer inquiries or supporting B2B sales
Excellent written and verbal communication skills
Strong attention to detail
Comfortable working with pricing, order status, stock availability and lead times
Organized and able to manage multiple requests at once
Comfortable working in a fast-paced small business environment
Experience with CRM, ERP, help desk or order management systems

Preferred Qualifications

Experience supporting distributors, wholesale customers or third-party sales reps
Experience with B2B distribution or wholesale pricing
Experience using HubSpot, Zendesk, Cin7, QBO, Asana or similar tools
Experience in electrical, construction, technology, EV charging or clean energy industries

Benefits

Extended health benefits
RRSP matching
Full-time stable schedule
Opportunity to grow with a fast-growing EV charging company
In-office role with a close-knit team
Exposure to clean energy, EV infrastructure and emerging technology

Why This Role Matters

This role is central to how customers, distributors and sales reps experience Electric Avenue. You will help ensure people get fast answers, accurate quotes and reliable support.

Pay: $60,000.00-$72,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance
On-site gym
On-site parking
Paid time off
RRSP match
Store discount
Vision care

Application question(s):

Have you prepared customer quotations before?
Have you worked with distributors, wholesale customers or third-party sales reps?
Have you used Zendesk CRM?
Have you used QuickBooks?

Experience:

customer service, sales support or order desk support?: 2 years (preferred)

Language:

French (required)

Work Location: In person

Quick apply

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