Manager guest experience, bayfield Jobs

Guest Relations Manager
Gostlin Keefer Lake Lodge —Keefer Lake, BC
- $32–$40 an hour
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Sales
- Dental care
- Work from home
Quick apply
Hotel Sales & Marketing Manager - HOTEL EXP REQUIRED
Liberty Suites Hotel —Thornhill, ON
- $65,000–$70,000 a year
- Full-time
- Sales
- Marketing
- Microsoft Office
- Dental care
- Tuition reimbursement
Quick apply
Manager of Table Games
Deerfoot Inn & Casino Inc —Calgary, AB
- Full-time
- Customer service
- Basic math
- Organizational skills
Quick apply
Guest Experience Lead
Vasanti Estate Winery —Oliver, BC
- $25–$28 an hour
- Weekends as needed
- Hospitality
- Customer service
- English
- Tuition reimbursement
Quick apply
11d
Group Sales + Events Manager
Wild Blue Restaurant & Bar —Whistler, BC
- $65,000–$75,000 a year
- Weekends as needed
- Hospitality
- Sales
- Customer service
- Store discount
- Disability insurance
Quick apply
Guest Service Agent
Killarney Mountain Lodge —Killarney, ON
- $17.60 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
Quick apply
Assistant Housekeeping Manager
Crystal Lodge —Whistler, BC
- From $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hotel
- Wellness program
- Commuter benefits
Quick apply
14d
Guest Services Manager
Ramada Ottawa —Nepean, ON
- $60,000–$63,000 a year
- Full-time
- Bilingual
- Hospitality
- Customer service
- Dental care
- Life insurance
Quick apply
Floor Manager
Browns Socialhouse Salisbury Gate —Sherwood Park, AB
- $40,000–$50,000 a year
- Weekends as needed
- Serving
- Microsoft Excel
- Management
- Dental care
- Vision care
Quick apply
Reservations Coordinator
Mike Wiegele Helicopter Skiing —Blue River, BC
- $23–$26 an hour
- Overtime
- CRM software
- Hospitality
- Microsoft Excel
- Dental care
- Employee assistance program
Be part of our new leadership team - Yāndā!
Northway Motor Inn —Dease Lake, BC
- $28–$32 an hour
- Full-time
- Customer service
- Cooking
- Maintenance
- Flexible schedule
Quick apply
Retail Sales Associate -Moraine Lake Lodge -Summer 2026
Capilano Group -Lodges —Lake Louise, AB
- $19 an hour
- Weekends as needed
- Serving
- Bar
- Customer service
Quick apply
Kitchen Manager, Tundra Grill & Concessions at Assiniboine Park
Park Hospitality, Compass Group Canada —Winnipeg, MB
- $21.75 an hour
- Part-time
- Kitchen experience
Quick apply
8d
Head Pastry Chef
Jeffrey's Cafe Co. —Grande Prairie, AB
- From $18 an hour
- Full-time
- Customer service
- Cooking
- Hotel
Quick apply
6d
Red Seal Automotive Technician
Regency Toyota Parts & Service —Vancouver, BC
- Full-time
- Customer service
- English
- High school diploma or GED
- Store discount
- Dental care
Quick apply
Team Member
Burger King c/o Redberry Restaurants —Parry Sound, ON
- From $17.60 an hour
- Full-time
- Customer service
- Basic math
- Cashiering
- Flexible schedule
Quick apply
Assistant Manager
Boston Pizza —Lac La Biche, AB
- $3,500–$4,000 a month
- Full-time
- Casual dining restaurant
- Supervising experience
- Bachelor's
- Dental care
Quick apply
Maintenance Manager
Black Rock Oceanfront Resort —Ucluelet, BC
- $70,000–$75,000 a year
- Full-time
- Carpentry
- Hospitality
- Maintenance
- Dental care
- Life insurance
Quick apply
9d
Housekeeping Assistant Manager
Days Inn By Wyndham Nanaimo —Nanaimo, BC
- $23–$25 an hour
- Full-time
- Hospitality
- Hotel
- Cleaning
- Dental care
- Life insurance
Quick apply
Guest Service Agent
Killarney Mountain Lodge —Killarney, ON
- $17.60 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
Quick apply

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Guest Relations Manager

Gostlin Keefer Lake Lodge -
Keefer Lake, BC

Quick apply

Job details

Permanent | Full-time
$32–$40 an hour

Qualifications

CRM software
Hospitality
Sales
Customer service
Organizational skills
Front desk
Guest services
Leadership
Communication skills
Hotel experience

Full job description

Job Summary

Gostlin Keefer Lake Lodge is seeking an experienced and proactive Guest Relations Manager to lead the Guest Relations department at our luxury, off-grid, lakeside mountain lodge in British Columbia.

This role oversees all guest communications including pre-arrival coordination, booking administration and processes, and on-site guest experience across Catskiing programs, Weddings, Corporate Retreats, and Private Events.

The Guest Relations Manager leads the Guest Relations team, owns departmental systems and standards, and works closely with senior leadership, operations teams, and marketing to ensure smooth delivery and sustained growth in both guest experience and bookings.

This is a hands-on leadership role requiring strong organizational skills, attention to detail, and the ability to remain calm and solutions-focused in a dynamic, remote environment.

Key ResponsibilitiesDepartment Leadership & Team Management

Lead, and support the Guest Relations team
Set daily priorities, delegate workflows, and manage coverage during peak periods
Conduct onboarding, training, coaching, and regular performance check-ins
Maintain consistent service standards and quality control across all guest communications
Foster a positive, professional, and collaborative team culture
Identify staffing needs and participate in recruitment as required

Guest Relations & Booking Oversight

Oversee all guest inquiries, reservations, and pre-arrival coordination
Review and approve proposals, contracts, and booking documentation
Ensure accuracy of pricing, billing details, deposit tracking, and payment schedules
Manage complex or escalated guest inquiries and service recovery situations
Maintain CRM accuracy, database integrity, and reporting consistency

Sales, Marketing & Lead Growth

Collaborate with the Marketing team to support booking growth across all programs
Contribute to the development and execution of sales strategies that convert leads into confirmed bookings
Track and analyze where bookings originate (marketing channels, referrals, repeat guests, campaigns)
Maintain clean lead-source data within the CRM to support accurate reporting
Use booking and lead data to identify trends and opportunities for growth
Provide insights to leadership and marketing to help pivot marketing focus and budget based on performance and conversion data

Event, Program & Operational Coordination

Lead guest coordination for Weddings, Corporate Retreats, and Catski programs
Develop and maintain event timelines, operational documents, and guest itineraries
Collaborate with Operations, Lodge, Kitchen, and Mountain teams to align guest expectations with on-the-ground delivery
Attend and contribute to weekly operations and leadership meetings
Provide on-site leadership presence during major programs and events

Systems, Processes & Continuous Improvement

Maintain and improve departmental systems, templates, and workflows
Identify opportunities to improve efficiency, communication, and conversion rates
Ensure Guest Relations processes align with lodge operations, marketing initiatives, and seasonal priorities
Support forecasting, reporting, and performance reviews related to bookings and guest experience

On-Site Guest Experience Leadership

Act as a primary Guest Relations point of contact on-site during programs when required
Support guest arrivals, orientations, and departures when required
Lead service recovery and guest issue resolution with professionalism and discretion
Represent the lodge in a calm, confident, and polished manner at all times

Skills & Qualifications

Strong leadership experience in guest relations, hospitality, tourism, or events
Proven ability to manage and develop a team
Experience supporting or collaborating on sales and marketing initiatives
Strong organizational skills and high attention to detail
Excellent written and verbal communication skills
Comfortable working with CRM systems, lead tracking, and reporting data
Confident decision-maker with strong problem-solving abilities
Calm, adaptable, and professional under pressure
Willingness to work in a remote, rotational environment

Salary & Schedule

$32–$40 per hour, based on experience
Participation in gratuities program
Shared staff accommodation and meals provided during scheduled on-site work rotations
Combination of on-site rotational work and remote administrative days
Schedule aligned with seasonal program calendar

Why Work with Us

Senior leadership role within a year-round luxury adventure operation
Opportunity to shape guest experience, sales strategy, and team development
Work across Catskiing, Weddings, and Corporate Retreats
Staff accommodation and meals during rotations
Staff appreciation and recognition programs
Access to lodge activities including Catskiing, hiking, paddling, and more
Supportive leadership team in a breathtaking wilderness setting

Location

Keefer Lake Lodge is located in a remote backcountry setting near Cherryville, BC. Daily commuting is not feasible for most applicants. Shared staff accommodation and meals are provided during scheduled work rotations.

Ready to Join Us?

Please send your resume and cover letter to [email protected]
Subject line: Guest Relations Manager Application

Pay: $32.00-$40.00 per hour

Benefits:

Company events
Dental care
Discounted or free food
Extended health care
On-site gym
Work from home

Work Location: Hybrid remote in Keefer Lake, BC

Quick apply

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