Guest services ambassador Jobs

Night Auditor
The Kenrick Hotel —Banff, AB
- $20–$21 an hour
- Full-time
- Hospitality
- Microsoft Outlook
- English
- Disability insurance
- Dental care
Quick apply
Retail Brand Ambassador
Victoria Distillers —Sidney, BC
- From $21 an hour
- Weekends as needed
- Sales
- Customer service
- In-person
Quick apply
Sales and Leasing Consultant
Fraser Ford Sales Cobourg —Cobourg, ON
- $65,000–$120,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Store discount
- Wellness program
Quick apply
Seasonal Sales Associate
Cascadia Liquor —Courtenay, BC
- From $20.35 an hour
- Hospitality
- Customer service
- Food service
Quick apply
Guest Services Coordinator
Whistler Platinum —Whistler, BC
- $24–$27 an hour
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Wellness program
- Paid time off
Quick apply
13d
Senior Tour Guide
Toonie Tours —Montréal, QC
- $18.50–$30.00 an hour
- Seasonal
- Spanish
- Management
- Customer service
Quick apply
On-Trade Trainer – Beer & Hospitality Industry
Elevate Staffing —Montréal, QC
- $53,000 a year
- Contract
- Serving
- Hospitality
- Bar
- Mileage reimbursement
- Paid time off
Quick apply
On-Site Temp Customer Service Agent for Major Sports Organization
Blue Ocean Contact Centers Inc —Halifax, NS
- $18.50 an hour
- 8 hour shift
- Customer service
- English
- In-person
Quick apply
Cafe Manager
Whistler Racket Club —Whistler, BC
- From $26 an hour
- Full-time
- Bar
- In-person
Quick apply
Sales Associate
Cascadia Liquor —Port Alberni, BC
- From $20.35 an hour
- Part-time
- Hospitality
- Customer service
- Food service
Quick apply
General Manager - Restaurant
Confidential —Toronto, ON
- $65,000–$80,000 a year
- Full-time
- Hospitality
- Inventory control
- Casual dining restaurant
Quick apply
Front Desk
Bella Coola Heli Sports —Bella Coola, BC
- From $227 a day
- Temporary
- Serving
- Hospitality
- Cleaning
Quick apply
11d
Bartender 2026
Overlander Mountain Lodge —Hinton, AB
- From $18 an hour
- Temporary
- Serving
- Bar
- English
Quick apply
5d
Senior Tour Guide
Toonie Tours —Victoria, BC
- $18.50–$30.00 an hour
- Seasonal
- Spanish
- Customer service
- Public speaking
Quick apply
F&B Server
H2 Canmore Lodging —Canmore, AB
- Full-time
- Serving
- Bar
- Hotel
Quick apply
9d
Front Desk Agent
Best Western Plus, West Edmonton —Edmonton, AB
- From $16 an hour
- Part-time
- Microsoft Word
- English
- Hotel
Quick apply
QC - Team Leaders & Supervisors - Gaming Company
Inventa —Montréal, QC
- $28 an hour
- Temporary
- Bilingual
- Hospitality
- Heavy lifting
Quick apply
Receiver
Cascadia Liquor —Victoria, BC
- From $21.77 an hour
- Inventory control
- Inventory management
- Customer service
Quick apply
Sous Chef - Bear Street Tavern
Banff Hospitality Collective —Banff, AB
- $60,000–$67,800 a year
- Full-time
- Heavy lifting
- Kitchen experience
- Designated paid holidays
Quick apply
8d
Sales Consultant
Arbutus RV & Marine Sales Ltd. —Sidney, BC
- $50,000–$100,000 a year
- Full-time
- Sales
- Customer service
- High school diploma or GED
- Store discount
- Dental care
Quick apply

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Night Auditor

The Kenrick Hotel
Banff, AB

Quick apply

Job details

Permanent | Full-time
$20–$21 an hour

Qualifications

Hospitality
Microsoft Outlook
English
Microsoft Office
Communication skills
Hotel experience

Full job description

The Kenrick Hotel - Night Audit (Part Time, Monday to Wednesday)

Position Overview

At The Kenrick Hotel, every detail of the guest journey matters. Our Guest Services team is the heart and soul of the hotel experience warm, intuitive, and refined. As the first and last point of contact for our guests, you are entrusted with creating moments of genuine connection, ensuring every stay feels seamless, personal, and extraordinary.

This role calls for individuals with an unwavering dedication to service, a polished presence, and the ability to anticipate guest needs before they are expressed. Night shift team members play a particularly vital role, ensuring the security, comfort, and continuity of excellence for our guests after hours.

Key Responsibilities

Deliver gracious, anticipatory service at every touchpoint, embodying the spirit of genuine hospitality and luxury boutique standards.
Provide thoughtful, seamless check-in and check-out experiences, assisting with luggage, parking directions, local orientation, and personalized recommendations.
Process Virtual Credit Cards for pre-paid reservations.
Serve as a knowledgeable ambassador for Banff and the surrounding region, offering curated, authentic suggestions for dining, culture, and activities.
Anticipate guest needs and personalize stays through proactive service touches and memorable details.
Process guest payments with discretion and accuracy, balancing accounts, preparing invoices, and managing multiple payment methods with complete integrity.
Answer phone and electronic inquiries promptly with professionalism, precision, and warmth.
Handle guest feedback and complaints with empathy and confidence, resolving situations in a manner that reflects The Kenrick Hotel’s high service standards.
Maintain vigilance over hotel safety and security overnight, conducting property walk-throughs, addressing noise or disturbances, and ensuring a calm and secure environment.
Collaborate seamlessly with colleagues across departments to ensure smooth daily operations and flawless service continuity.
Book tours, dining, and experiences on behalf of guests, prioritizing trusted partners and unique local offerings.
Manage lost and found with professionalism and care, arranging safe return of items through courier coordination.
Support the leadership team in emergency preparedness and crisis management.
Uphold the refined standards of The Kenrick Hotel through polished communication, professional presentation, and an unwavering commitment to excellence.
Perform additional duties as assigned to support the hotel’s operations and guest satisfaction.

Qualifications & Requirements

Genuine passion for luxury service and guest engagement.
Highly attentive to details
Exceptional interpersonal skills, with a warm, professional demeanor.
Strong communication abilities; fluency in English required, additional languages an asset.
Proven ability to remain poised and effective in high-pressure or sensitive situations.
Skill in de-escalating tense interactions with empathy and professionalism.
Strong organizational and problem-solving abilities, with a high sense of personal accountability.
Flexibility to work overnight shifts, with capacity to stand for extended periods and manage physical tasks (bending, lifting, carrying up to 50 lbs).
Previous hotel or hospitality experience preferred, ideally in a luxury or boutique setting.
Proficiency in Microsoft Office, Teams, Outlook, and PMS systems (experience with Mews an asset).

Why Join The Kenrick Hotel?

As part of our team, you will enjoy:

Competitive compensation and benefits package, including extended health and dental care, disability and life insurance, and vision care.
Complimentary on-site parking.
Exclusive team member events and recognition programs.
Opportunities for professional development in a refined and supportive environment.

Schedule

Night Shift
On-Site / In-Person
Part-Time
Monday to Wednesday Coverage

Job Types: Full-time, Permanent

Pay: $20.00-$21.00 per hour

Expected hours: 20.0 – 30.0 per week

Benefits:

Dental care
Extended health care
Paid time off
Vision care

Work Location: In person

Quick apply

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