Take Your Career to New Heights with Flair Airlines
We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.
Your Team:
Join Flair's Airport Operations team, where standardized processes, compliance, and continuous improvement support the safe and consistent delivery of airport operations across the network. Reporting to the General Manager, Airports Change & Policy, the Regulatory & Policy Specialist is responsible for the development, maintenance, governance, and continuous improvement of the department's policies, procedures, standards, and controlled documentation. This role ensures operational requirements remain aligned with applicable legislation while translating regulatory and business changes into practical, standardized processes.
Working closely with operational leaders and cross-functional stakeholders, the Regulatory & Policy Specialist oversees the policy lifecycle, maintains airport operational manuals and standard operating procedures (SOPs), coordinates regulatory updates, and ensures controlled documentation remains accurate, current, and aligned with company standards and regulatory obligations.
This role is an on-site position based in either our Calgary, AB, Edmonton, AB, Vancouver, BC, or Toronto, ON office.
A Day in the Life:
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Develop, maintain, and continuously improve Airports operational manuals, policies, standard operating procedures (SOPs), forms, and controlled documentation, including the Ground Operations Manual (GOM), Passenger Handling Manual (PHM), Airport Customer Operations Manual (ACOM), Cargo Manual, and other Airports publications.
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Monitor, interpret, and assess Canadian, U.S., and international aviation regulatory requirements, ensuring operational documentation remains current, compliant, and aligned with applicable legislation and industry standards.
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Maintain traceability between regulatory requirements and operational policies, ensuring regulatory obligations are accurately reflected within company procedures and supporting documentation.
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Lead the review, revision, approval, publication, and distribution of controlled operational documents, ensuring compliance with established document control standards and governance processes.
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Translate complex regulatory and technical requirements into clear, practical, and operationally effective policies and procedures that support consistent execution across the airport network.
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Serve as the department's subject matter expert for below-the-wing operations, including ramp safety, aircraft servicing, marshalling, pushback and towing, aircraft loading and unloading, Ground Support Equipment (GSE), dangerous goods, winter operations, de-icing interfaces, turnaround standards, and ground handling procedures.
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Provide policy and regulatory expertise for above-the-wing operations, including passenger processing, check-in, boarding, baggage handling, accessibility requirements, customer service obligations, APPR compliance, security procedures, and irregular operations (IROPs).
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Collaborate with Airport Operations to ensure operational policies, procedures, and standards accurately reflect operational requirements and remain practical for frontline employees and contracted service providers.
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Conduct operational risk assessments relating to policy, procedural, and regulatory changes, identifying impacts and supporting the implementation of appropriate mitigation strategies.
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Support the implementation of operational initiatives, new technologies, and business process changes through the development and maintenance of supporting operational documentation.
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Participate in regulatory inspections, internal audits, compliance reviews, and corrective action activities by maintaining accurate documentation and supporting regulatory responses.
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Analyze audit findings, operational events, investigations, and frontline feedback to identify opportunities to improve operational procedures, regulatory compliance, and operational consistency.
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Partner with Airport Operations, Airport Training, Safety, Flight Operations, Maintenance, Ground Handling providers, Regulatory Affairs, Digital, and Information Technology teams to ensure operational documentation remains current, consistent, and aligned across the organization.
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Develop operational notices, policy bulletins, procedural guidance, and supporting communications related to regulatory, operational, and procedural changes.
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Support quality assurance, continuous improvement, and policy governance initiatives that strengthen operational compliance, standardization, and documentation quality across the airport network.
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Perform other duties and special projects as assigned in support of Airports Change & Policy.
What You Bring to the Role:
The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:
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Education:
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Bachelor's degree in Aviation Management, Business Administration, Safety Management, Engineering, or a related field is preferred.
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An equivalent combination of education and relevant aviation operational experience will be considered.
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Experience:
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Minimum of 5 years of progressive experience in airport operations, airline operations, ground handling, regulatory compliance, or a related aviation environment.
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Demonstrated experience developing, reviewing, and maintaining operational policies, procedures, standard operating procedures (SOPs), manuals, and controlled documentation.
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Experience interpreting and applying Canadian Aviation Regulations (CARs), U.S. Department of Transportation (DOT) regulations, and other applicable aviation regulatory requirements.
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Experience supporting regulatory audits, inspections, compliance programs, and corrective action initiatives.
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Experience conducting operational risk assessments and supporting operational change management initiatives.
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Experience working with contracted ground handling providers and cross-functional operational teams is considered an asset.
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Previous experience within a Canadian airline is considered an asset.
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Skills & Abilities:
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Strong knowledge of below-the-wing and above-the-wing airport and ground handling operations, aviation regulatory requirements (CARs, DOT, SMS), operational compliance, and document control.
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Excellent technical writing, editing, and document management skills, with the ability to develop clear, concise, and operationally effective policies and procedures.
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Strong analytical and critical thinking skills, with the ability to interpret complex regulatory requirements and translate them into practical operational standards.
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Excellent organizational and project management skills, with the ability to manage multiple priorities and meet established deadlines.
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Strong verbal, written, and interpersonal communication skills, with the ability to build collaborative relationships across operational and corporate departments.
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Demonstrated ability to balance regulatory compliance with operational practicality while supporting safe and efficient airport operations.
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High attention to detail, sound judgment, and the ability to maintain accuracy within controlled documentation and regulatory records.
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Proficiency with Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Teams.
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Requirements:
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Clear criminal record check and satisfactory employment references.
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Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC)
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Must be legally eligible to work in Canada without restriction.
Why You’ll Love Working Here:
At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.
From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:
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Comprehensive Salary– A salary that reflects your experience and contributions.
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Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
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Retirement Savings – A pension plan with employer-matched contributions.
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Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.
If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!
Your Career, Your Journey—Join Flair!
If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.
Apply by: Aug 11, 2026
At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.
We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.
Website: flyflair.com
