Thunder Bay, On Supervisor, communications centre Jobs – 400 Openings This Week

Customer Care Specialist (YQT)
Wasaya Airways LP —Thunder Bay, ON
- Overtime
- Customer service
- English
- High school diploma or GED
Quick apply
Supervisor, Communications Centre
Ministry of Transportation —Thunder Bay, ON
- $75,185–$105,116 a year
- Temporary
- Bilingual
- English
- Analysis skills
6d
Supervisor
Grace Place —Thunder Bay, ON
- $26 an hour
- Full-time
- Bachelor's
- First Aid Certification
- Social Work
Quick apply
8d
Communications Manager
Dilico Anishinabek Family Care —Thunder Bay, ON
- $83,297.91–$97,446.77 a year
- Full-time
- Marketing
- Bachelor's
- Travel
- Dental care
- Paid time off
Quick apply
22h
Mechanical / Millwright Field Supervisor
Peterson Machine and Supply —Thunder Bay, ON
- $55–$60 an hour
- Overtime
- Up to 50% travel
- Maintenance
- Supervising experience
- Dental care
- Paid time off
Quick apply
Powerline Foreman
Forbes Bros. Group of Companies —Ontario
- From $60 an hour
- Full-time
- First Aid Certification
- Construction experience
- In-person
Quick apply
Mechanical Maintenance Supervisor
Thunder Bay Pulp and Paper Inc. —Thunder Bay, ON
- $85,000–$100,000 a year
- Full-time
- Engineering
- Microsoft Office
- Analysis skills
- Profit sharing
- Wellness program
Quick apply
Licensed Automotive Technician
Badanai Motors Chevrolet Cadillac —Thunder Bay, ON
- $44.19 an hour
- 8 hour shift
- In-person
- Communication skills
- Store discount
- Disability insurance
Quick apply
Regional Manager
North Star Air Ltd. —Thunder Bay, ON
- $70,000–$95,000 a year
- Overtime
- Customer service
- Travel
- In-person
- Store discount
- Profit sharing
Quick apply
2h
Lead Business Counsellor – Northern Ontario
PARO Centre for Women's Enterprise —Thunder Bay, ON
- $62,356.47 a year
- Full-time
- Project management
- Paid time off
- Work from home
Quick apply
12d
Sample Prep Manager
Paragon Geochemical —Thunder Bay, ON
- $48,112.18–$84,430.18 a year
- Full-time
- Forklift
- Supervising experience
- Organizational skills
Quick apply
Account Manager, Commercial Insurance
Westland Insurance Ltd. —Thunder Bay, ON
- $55,200–$69,000 a year
- Full-time
- Hybrid work
- Sales
Quick apply
Customer Service Manager (CSM)
Reid's Furniture / Ashley Homestore —Thunder Bay, ON
- $45,000–$55,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Store discount
- Dental care
Quick apply
7d
Mobile Maintenance Supervisor
Impala Canada —Thunder Bay, ON
- Full-time
- Mechanic experience
- Maintenance
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Lead Business Counsellor – Northern Ontario
PARO Centre for Women's Enterprise —Thunder Bay, ON
- $62,356.47 a year
- Contract
- Project management
Quick apply
12d
Maintenance Technician (Commercial)
Leyad —Thunder Bay, ON
- $55,000–$70,000 a year
- Full-time
- Schematics
- Customer service
- Maintenance
- Dental care
- Paid time off
Quick apply
Anishinaabe Curriculum Manager
Oshki-Pimache-O-Win: The Wenjack Education Institute —Thunder Bay, ON
- $85,000 a year
- 8 hour shift
- Writing skills
- Microsoft Office
- Finance
- Dental care
- Paid time off
Quick apply
Pediatric Clinical Coordinator, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $46.05–$66.00 an hour
- Full-time
- Nursing
- Bachelor's
- Case management
- Dental care
- Employee assistance program
Quick apply
Experienced Retail Store Manager - Northern Ontario 16517309
Northern / NorthMart —Ontario
- $52,020–$77,520 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Director of Infrastructure and Policy, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.41–$84.19 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Dental care
- Employee assistance program
Quick apply

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Customer Care Specialist (YQT)

Wasaya Airways LP
Thunder Bay, ON

Quick apply

Job details

Part-time | Full-time

Qualifications

Customer service
Post-secondary education
English
High school diploma or GED
Driving
Computer skills
Phone etiquette
Communication skills
Driving Licence

Full job description

Overview

Based in Thunder Bay, and under the direction of the Reservations Supervisor, with full-time and part-time positions available, is responsible for the processing of reservations for customers at the Wasaya Customer Care Centre. This position is also responsible for ensuring all clientele’s travel arrangements are completed in an effective and cost-efficient manner while upholding Wasaya’s Customer Care Standards.

Duties

Answer phones professionally and promptly
Respond to customer requests and inquiries, provide service information as needed.
Fax manifests, contact northern agents, reply to emails.
Assisting with new agent training
Book and track employee non-revenue travel and buddy passes
Entering payments and transferring credits for reservations
Create reservations on an established reservation system.
Ensure that all customers are aware of travel policies and procedures.
Track and maintain flight passenger records as they pertain to reservations.
Transmit all passenger flight information to Northern Station Agents
Maintain all non-revenue personnel information.
Resolve customer complaints as per company policy.
Liaise with authorized client representative(s) to obtain information on client and staff travel.
Check/seat aircraft availability with various approved air carriers.
Book flights with appropriate carrier
Prepare and provide travel itineraries to client’s network.
Monitor Day of Flight Operation through Wasaya SOC
Record and report all details including air carrier billing particulars.
Assist with client billing.
Complete monthly reports on clients’ travel
Attend meetings and record minutes as required.
Ensure that contract maintenance billing is accurate and forwarded to accounting for processing.
Foster a healthy working environment and promote a positive climate within the workplace.
Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.
Any other related duties as assigned.

Skills

High school diploma or equivalent

Working Conditions

Overtime as required, on call.
Weekend work is required.

Physical Requirements

Ability to lift or move up to 10lbs.
Manual dexterity is required to use desktop computers and peripherals.
One (1) to two (2) years previous airline reservations experience preferred (or an equivalent combination of related post-secondary education and work experience is an asset)
Strong customer service and troubleshooting skills.
Knowledge of the region serviced by Wasaya’s scheduled service.
Must possess excellent communication skills.
Superior telephone manners and strong interpersonal skills
Excellent computer skills, MS-Office preferable, proficient in use of internet and email
Knowledge of various computer reservation systems, preferably experience with Amelia is an asset.
Knowledge of airline or travel agency reservation systems preferred.
Able to work in a team environment, as well as unsupervised.
Able to maintain accurate records and uphold customer confidentiality.
Able to effectively communicate both verbally and in writing.
Able to work well under pressure and with minimal supervision.
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Previous airline experience is an asset.
The ability to communicate in Oji-Cree or Ojibway is an asset.
Experience with and/or knowledge of First Nations Organizations is an asset.

Wasaya Airways LP thanks all applicants for their interest but only those selected for an interview will be contacted.

Upon request, accommodations are available throughout the selection process.

Wasaya gives preference to Indigenous peoples

Language:

English (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

supervisor, communications centre jobs in thunder bay, on

Customer Care Specialist (YQT)

Supervisor, Communications Centre

Supervisor

Communications Manager

Mechanical / Millwright Field Supervisor

Powerline Foreman

Mechanical Maintenance Supervisor

Licensed Automotive Technician

Regional Manager

Lead Business Counsellor – Northern Ontario

Sample Prep Manager

Account Manager, Commercial Insurance

Customer Service Manager (CSM)

Mobile Maintenance Supervisor

Lead Business Counsellor – Northern Ontario

Maintenance Technician (Commercial)

Anishinaabe Curriculum Manager

Pediatric Clinical Coordinator, Moose Factory, ON

Experienced Retail Store Manager - Northern Ontario 16517309

Director of Infrastructure and Policy, Moosonee, ON

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